My apartment is in Algarve with a 30 year old lock that is rare and had become unreliable because of it's age. I was in a rush to go away for a week to pick up a car up north. As I was exiting the apartment, I slammed the door shut and the lock jammed. I tried to get in, but nothing would move and I was effectively locked out. I left the door as it was and went on the trip. While gone, I did an internet search for locksmiths in Algarve. I found two and sent them each an email explaining my situation. Safe and Secure Locks replied almost instantly and my communication with Claire began. She was very responsive to my situation and accommodated my all needs and concerns. Because all this occurred at the height of the covid-19 lockdown and I had a 600km drive ahead of me to get back home, I was concerned that I might have a situation where I would be standing outside my door for hours waiting for a locksmith to arrive while needing to go to the bathroom badly. Yes, all the bathrooms at gas stations were off limits as were bathrooms at establishments and everywhere else! A 6+ hour drive can get pretty uncomfortable when done without a pit stop. Claire kept in touch with me as my exact arrival time firmed up and Chris, the locksmith, arrived less than 2 minutes after I did. Well, that's all fine and good, but it doesn't help much if it takes forever to open the door. I'm a pretty smart guy, but Chris quickly saw things about the lock and key that would have forever escaped me. After approximately 90 seconds, my door was open without any damage. Further, Chris got the original lock working and advised that a replacement wasn't really necessary, but I insisted that it be replaced to circumvent issues in the future. A new lock was altered to fit my old door and everything works as well as I could ever want. Then came the bill. Even though I didn't ask, Claire was transparent with me about rates and so I experienced no bill shock. Even though I was a customer with very particular schedule needs, there were no hidden charges and the bill was not a penny more than what I had been told. The rates were far better than expected, especially considering how desperate people are when they're locked out of their homes and have nowhere to go. I was not taken advantage of and paid much less than I would have had to if forced into a corner as some businesses do. What I'm really trying to get across is that I was in a real bind and someone came to genuinely help. Safe and Secure Locks, Claire and Chris, if you ever happen across this review, I took the time to write it to thank you for your professionalism, competence, and fairness. You deserve the kind words. I don't come across all these attributes in one business too often, but it's a true pleasure when I do. Thank you.

Really great guy, very skilled at his job, you can tell from the way he worked, he is highly qualified, got the job done, no fuss, friendly and prompt service! Good price.

We are seasonal visitors to our holiday apartment in the Algarve. After twenty years with no problems, this stay we found our keys to the apartment front door were acting up, jamming when opening, but still working! However, we found ourselves locked out at 2am this morning as the key wouldn’t turn even after 30 mins of ‘hard labour’ and pure frustration! As non-locals we were at a loss and very close to tears! A Google search brought us to Chris who was with us within 30 mins. Even with a ‘fort Knox’ lock system, Chris had us in and the lock repaired in no time. Could not recommend more highly! Thanks again. Claire and family.

Highly recommended. A very thorough, prompt and professional service at a reasonable price. As well as changing the exterior locks on our newly bought property as requested, Chris’s knowledge of local Algarve property and fittings enabled him to identify and fix various catches and security issues around the property that we hadn’t identified.

We locked ourselves out of the flat with the key on the inside. Safe and Secure were absolutely amazing. They showed up within 15 minutes of making the call and helped us out. Never a cheap thing getting locked out, but I have to say, very reasonable prices. Top man. Thank you so much!

Very professional and friendly outfit from the moment of contact to the handling of helping me get into my flat! They responded quickly and sent the lovely Chris to help me out who also gave me some useful advice. Do not hesitate to use!

Swift , friendly and efficient service from Chris. Even managed to repair an aluminium French window lock on the spot, in addition to the scheduled door lock repair. Would not hesitate to use them again and highly recommend.

Delighted with help and advice from Chris on security of our apartment. Prompt service, reasonable prices, highly recommended.

Great Service and fast to get to the house and help us. Cant praise enough and his work is great. Thanks again! :)