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Pensão in Arcozelo, Porto
> Roses Village Análise
4410-342 Vila Nova de Gaia, Portugal
Avaliações
06/15/2017
This turned out to be a subterranean , dark and musty home. We had booked this home two years earlier ( 2014) for a family vacation in 2016. We paid over 2,500 Euros for one week' s stay from June 14, 2016 to June 21, 2016. We were 6 adults ( my two grown daughters , their husbands , my husband and I. ) There are several problems with this home besides darkness and the main living area (kitchen, dining and living space) being in the basement. There was mold growing in the dining\living area, one bathroom's shower drained very, very slowly. I had to stop showering to allow the run off water collecting to drain. The bathroom doors could not close because of swollen wood, the door entrance to the space we had rented had a broken window , which allowed the cat to enter . ( We had been told that the cat never entered). The photos did not show the reality of the home.
Regrettably, we decided to leave after ONE night's stay. Besides being an uncomfortable atmosphere , one daughter was pregnant and concerned about the mold. My husband , who is allergic to cats , had an asmatha attack which required medical attention. And all agreed that the train, which ran often throughout the night , was too, too loud for decent sleep, especially while on vacation. However; We had traveled from the west coast US for a family vacation and decided to have an enjoyable time despite the extra cost. That afternoon we booked three rooms at Sol Verde Hotel nearby. BUT, many others would not have the choice that we had to scrap the reserved accommodations, and fine safer and better lodging for their yearly vacation.
Carolina, the manager of Roses Village, is very nice and helpful, but unfortunately does not understand a client's basic expectations when they contract a vacation home. Yes, the home was clean, but it was not safe, and well maintained. My question: In Portugal are there standards that a bed and breakfast must pass? If not there should be. And, advertising must be more transparent. The pictures do not "speak" the truth.
Please note that we rented 4 bedrooms plus the kitchen and living area. Many guests would not have rented this much area, but regardless there is a problem here, which should be addressed by the owners and manager.
telha.pt
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LUSOPAINEL, Lda
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LAYEROOF Global Roofing and Isolation Systems
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Rocha & Filhos, Lda
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Casa da Roseira
Comentários recentes sobre outros lugares próximos Roses Village
Eu e mais três mulheres tivemos de esperar 15 minutos por assistência. Você tinha damas a fazer nada a não ser o departamento de pintura foi deixado sem vigilância. Graças a Deus que o Jeff veio em nossa ajuda. Ele estava a tentar ajudar outros clientes e chegou lá assim que pôde. Que vergonha!! Deixando um homem para dirigir vários departamentos. Com empregados preguiçosos sem fazer nada. Uma rapariga nem sequer ligou para nós para que pudéssemos ter ajuda. Juntem-se ou vamos usar o Home Depot. Você só entra na estrela porque o Jeff ajudou.
Às vezes você tem que visitar esta loja apenas por algumas coisas que você não pode encontrar em nenhum outro lugar. O serviço não é o maior por causa da falta de treinamento, mas os garotos que trabalham lá estão felizes em ajudar você com o melhor de suas habilidades ou com o conhecimento deles. O serviço não é o melhor por causa da falta de formação, mas os rapazes que lá trabalham estão felizes em ajudá-lo a tirar o melhor partido das suas capacidades ou dos seus conhecimentos. Muito raramente tem uma venda para um item que está precisando dele. Talvez eu vá visitar novamente. Desta vez eu comprei 2 armadilhas moles. Bom preço e a única loja em um raio de 30 milhas que tinha isso.
Bussola PT
+351931590000 
