Absolutely terrible customer service . My husband surprised me with a anniversary ring unfortunately it was too big so we returned to shop 2 hours later to see if we could have an exchange but the answer was no .
I have bought things in the past from this shop as visit Luz every year for the past 20 + years & never again shall I buy or tell my friends to buy from this shop . I work in customer service and found this experience disgraceful.
07/14/2019
Jucélia Serafim
Muito bom! Algumas peças são únicas e somos muito bem atendidos.
06/14/2018
danni mcjannett-smith
Very nice and helpful people until they take your money.
Then if you have an issue a few weeks later customer service is terrible.
This is their response to my problem:
Good afternoon dear mrs. Danni,
I don´t refund back
you bought the bracelete in 14/8/2017 today is 23/09/2017 and you tried the bracelet in shop i remember the situation and i don´t force you to buy.
I give you assistence i take the links off it´s only i can do and you don´t pay for that.
The commercial lawer in união europeia and you have 8 days in case the product has the manufacturing defects and you can´t wear.
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