Pior serviço de aluguer que experienciei. Após submeter e sinalizar uma reserva através do site e receber a confirmação por parte da Rent-a-Moto, 3 meses antes da data prentendida. Ao chegar ao local de levantamento a loja estava fechada. Após várias tentativas de contactar a Rent-a-Moto lá me antenderam. Mostraram apenas indiferença e não me entregaram a moto, mesmo explicando que havia já reservas de hoteis que dependiam deste aluguer.

Serviço péssimo. Fiz reserva para hoje e mesmo sendo feriado disseram que dava. Não apareceram e não atendem o telemóvel. Uma enorme falta de respeito

Pessoal simpático. Já aluguei por duas vezes e gostei.

A few questionmarks with this one... We rented a bike... Let's start with the good stuff: very friendly reception by Rui, a great bike in good condition (Vstrom) and absolutely fair prices. But returning the bike was a nitemare. Very distrustful reception by Jorge, he was objecting to some old scratches on the bike (which had been properly registered and photographed by Rui when we took over the bike). We then had to wait for his colleagues to call him back for quite some time. Now, funny enough, if you scroll down a few reviews from here - you will find a review from a very angry customer (Ryan Wayne) who was charged for the very same scratches!!!). Also, when you rent a bike here, you have to leave a deposit of EUR 2500,- (no kidding!). This deposit was still not returned to the bank account (we are still waiting ((the next day)).

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Um pesadelo. Marquei férias no meu trabalho e duas semanas antes de goza-las telefonei para saber disponibilidade de uma mota para 4 dias (quinta a domingo) de setembro. Tudo ok, a disponibilidade estava confirmada e o agendamento para ir levantar a mota estava combinado sendo que iria busca-la no fim do dia de quarta-feira para arrancar cedo no dia seguinte. Ao telefone perguntei se era necessário ir antes à loja fazer o pagamento e a papelada toda. Ao que me respondeu que NÃO, NÃO É NECESSÁRIO. FAZ ISSO NO DIA QUE LEVANTAR A MOTA PARA NÃO VIR CÁ DUAS VEZES. Assim fiz. Contudo, no próprio dia de ir levantar a mota (quarta-feira) recebi uma mensagem de manhã a dizer "... entre em contacto connosco sff." Claro que percebi que havia azar. Disseram -me que a mota que iria buscar chegou de reboque. Ao que lhes disse para arranjarem uma solução outra mota ou outro stand que tenham acordo para situações inesperadas etc. Afinal de contas tinha duas pessoas dias marcados de férias, alojamentos já pagos, etc. etc. Entre vários telefones o que colocaram como hipótese foi uma mota nova mas para não se sabia quando chegaria 1 dia.. 2 dias..., mas para não contar com eles porque não sabiam de nada. Foi então que fui ao stand rent e a conversa continuava a mesma, reflectia a pouca vontade de resolver o problema, no meio de tanta conversa apercebi-me entre papéis QUE TINHAM ALUGADO A MOTA A OUTRA PESSOA. Aliás foi ao encontro do que suspeitei quando de manha me disse "que ainda não tinha pago sinal" o que é que isso (que até assim estava combinado) tinha a ver com a mota chegar de reboque. E mais estranho foi ver a mota preparada à porta do stand quando sai. Resumindo inventaram uma história de reboque, quando o que na realidade fizeram foi o aluguer da mota a outra pessoa. Par mim estão riscados do mapa. Nunca mais... das piores situações que tive... só mentiras.

Great service. I rented a motorcycle for 2 days. The prices are good and the bikes are always rented out in good state. In fact, when I reserved a bike they called me the day before to tell me the clutch wasn't working properly and they asked if it were possible to rent another motorcycle. To me, this shows professionalism instead of surprising you when you arrive with something else than the reservation. The service is also very friendly and quick to respond. All in all, I would recommend rent a moto to anyone.

A fantastic rental experience, the best place to rent a motorcycle in Lisbon! The process was quick and simple. Pedro didn't try to upsell or pressure anything, he's someone who loves motorcycles and loves to share his passion with others. I'll definitely be back. Thanks a ton Pedro, e até a próxima!

Pedro and his Team just organized and managed everything so perfect. He was such a nice guy. Totally recommend this place to rent a motorbike in lisaboa!!

Great bikes and great service! First we rented Kawasaki and second time we tried out Bellini. Both times it was absolutely worth it, bikes were in perfect condition and the prices were reasonable. Just ask for Pedro when you are there. He is very friendly, helpful, always offers different options so that you can choose and gives lots of insights of the best places to visit and the best roads to take, speaks perfect English! Motorbike is a must do around Lisbon to check out beautiful sea views or just explore the city. Totally recommend!

Disponibili e cordiali. Sergio ci è venuto incontro per ogni esigenza. Nonostante il ritardo delle banche nel riconsegnare la cauzione, sono stati sempre gentili e disponibili per risolvere. Per cui, ottimo servizio!!

Mein Freund und ich mieteten einen Roller (top Zustand) für einen eintägigen Lissabontrip und können Rent a moto nur weiterempfehlen :-)! Es lief alles reibungslos ab und es wurde sich ausreichend Zeit für uns genommen. Das Personal von Rent a moto ist super nett und Pedro gab uns sogar noch Tipps für unsere Sightseeingtour. Wir waren super zufrieden und kommen gerne wieder zu Euch :-)!

I rented a bike for a 10 day trip through Portugal and Spain. The pick up went smoothly and the motorcycle was nearly new (although I did not request a new bike). It did not however come with panniers or luggage of any kind. I brought my own motorcycle-specific dry-bag to use and the owner of the company, Pedro, saw me attach it to the bike knowing full well I would ride that way for 10 days. Unfortunately the weather was quite wet and near the end of the trip I noticed that grit thrown up onto my bag had caused some paint to be worn off the rear grab-rails. Upon returning the bike in otherwise perfect condition, I pointed out the worn paint to the owner. He told me I would be responsible for the cost of repainting the parts - which he then estimated to be 78 Euros. I proceeded to argue that this was ridiculous and he had not provided panniers with the bike or protested the attachment of my own bag. I had gone on a 2,100 km ride and some wear was to be expected in my opinion. He flatly refused to waive or even reduce the paint cost and even threatened to call the police at one point during our argument. Eventually I felt I had no other choice and paid the exorbitant amount. If I hadn’t he would have held the 1,800 Euro deposit I had put down. In addition to the paint issue was the fact that I returned the bike more than a day early due to weather and any sort of refund was refused. I realize he was under no obligation to do anything for me but even a partial refund would have been a display of good customer service. For those that may think I am in the wrong and my expectations are unrealistic, I will point to my riding partner who chose to rent from a different shop in Lisbon - LX Rent. He also returned his bike a day early with minor wear showing (light scratches on the tank). The difference was LX Rent FULLY refunded him the last day’s rental amount and did not charge him for the wear on the tank. They seem to understand that it is a rental bike used for traveling and not for show n’ shines. One other key difference between the two shops: Rent-a-Moto charges the deposit amount directly to your credit card while LX Rent only puts a "hold" on the card. This means if you're coming from outside the EU, as I was, you'll incur an additional 2.5% or more currency conversion fee on the deposit amount from your credit card company - in my case almost $100. Take from this story what you will, but I hope you’ll consider my difficulties when deciding which shop to rent from in the Lisbon area.

Bom serviço de aluguer. 100% honesto , simpatico e barato.