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Loja de ferragens in Olhão, Faro
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Drogaria ETS Ferragens, Lda
Loja De Ferragens em Olhão, Faro
Avaliações: 10 | Classificação geral: Perfeito
Excelente | |
bom | |
Médio | |
Mau | |
Terrível |
R. da Conserveira 12, 8700-157 Olhão, Portugal
Avaliações

06/14/2020





Bien, très bon accueil, tarifs corrects, on aimerait plus d'articles et plus de choix mais la surface est limitée, cependant, on y trouve en outillage des clés plates mais pas de clés à pipe.

06/14/2020





On trouve presque tout en quincaillerie

06/14/2020





O que se procura para obras nesta drogaria encontramos
Herdeiros António José Correia
::
João Manuel Lança Maruta
::
O Parafuso - Comércio de Ferragens e Ferramentas
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Ferlumin Ferragens & Acessórios, LDA
::
Drogaria

06/14/2020





Excelente atendimento, variedade de produto, rápida resposta e boa localização. 5*

05/31/2020





I have previously reviewed this store and gave it 4 stars.. Friendly helpful staff. Wow|| Last week everything changed. I go to buy a wheeled stand for my BBQ Propano Tank. The old stand is diameter 32cm. The salesman brings me on marked Butano. It looks small I ask him to measure, it is 30cm. I tell him it is small. He says it is good, Propano and Butano are the same size. I say I will take it and try it if I can have a refund if it doesn’t fit. He says “Yes no problem” It does not fit. I bring it back and ask is it possible to order a bigger stand. Not possible. So I ask for my refund. Not possible. Store policy is 15 day credit note. No good to me...I need a propane stand which they will not order for me and they do not sell anything else I need. I am angry. They give me the useless credit note. I ask for the complaint book and they scatter. I leave with just the useless credit note. I go online and ask if refusing refund is policy for cheating. They respond that even though it is not company policy they refund. I go back to the shop with my credit note and ask for the refund. They say they have already paid me the refund. This is not true. I ask for the manager. She is very hostile. She says they have it on video. I ask if I can see the video? Not possible. I know it is not possible because it did not happen and if they give me a refund why do they give the useless credit note? No answer. I demand the complaints book. Everyone scatters again. I demand the complaints book again. The manager makes 4 or 5 phone calls but still does not bring the book. She tells me the boss is coming. I stand quietly away from the counter so I do not obstruct other customers. After 15 minutes 3 policemen come into the shop and stand watching me. The boss shows up I explain that I want my refund. He talks to the manager and then tells me I already have my refund. I demand the complaint book again and he asks me for I.D. I show my drivers license. He slaps it on the counter and then finally tells the staff to bring the complaints book. The policemen are all standing watching me. It takes me about 10 to 15 minutes to fill the complaint form. I have never done this before. I take my copy and go to leave the store. A Policeman stops me at the exit. I do not understand. One colleague speaks English and asks me what is this all about. He is polite and understanding. I explain the whole story and show him the useless credit note and the message they send me. I also tell him about the video that is not possible to see. He says he cannot understand why they give me the credit note if they give me a refund. I cannot understand either. It is probably related to the video that it is not possible to see. I tell him I will never return to this shop again and because I have paid with a debit card I will now go to my bank and dispute the card transaction as I do not have either the merchandise nor a refund. I will ask the Bank to process a Merchant Charge back against Drogaria ETS. I would recommend if possible that all purchases made here be paid with a Debit/Credit card. In conclusion I can only advise: “A happy customer tells 4 or 5 friends...an unhappy customer tells everyone he knows”

02/14/2020





Personnel très sympa et serviable, on y trouve presque tout.

12/14/2019





En plein centre d'Olhão. On y trouve pratiquement tout. Les prix sont plus que corrects. L'accueil est toujours très sympathique.

12/14/2019





Pessoal atencioso e vasta gama de produtos.

09/14/2019





Bom atendimento e sao muitos simpático para todos

08/14/2019





Large choix pour le bricolage personnels hautement sympathique