Please read this before you consider staying at Casa Marcelo. My family and I stayed at the property in July 2018. The owner of the property (Carlos) has falsely accused us of inflicting damage to a kitchen appliance and has retained our entire €500 damage deposit to replace it. He has failed to provide sufficient evidence to prove we done this and unfortunately we have no evidence to prove otherwise. He has stopped responding to my emails and is now ignoring all forms of contact. Having stayed in a villa for the first time this year we wasn’t aware we should take photos of the entire property before we left in case something like this happened. HomeAway’s customer service team told us ‘we take a leap of faith in our owners so they don’t need to provide sufficient evidence’. HomeAway also have no set polices or procedures in place on behalf of the customer so I would recommend you book through a site that can offer support and guidance in the event that something like this happens. As you can imagine my family and I are very confused and upset by this situation and all I can do now is warn others not stay at Casa Marcelo.