Catia Freitas: Familiar, boa comida simpatia e serviço.

Sophie Woods: My partner and I ate at Soho Coffee in the departure lounge for breakfast ahead of our return flight to the UK. As there were only a handful of flights departing that day the lounge was virtually empty, and we were served quite quickly. I ordered an Americano with my avocado, and my partner a Coke Zero and some pancakes. But what made this experience so great was not what we ordered, but what some other customers ordered after us. It was an American group, who were all over the place when ordering. They were over-pronouncing words to the staff as if they were deaf when in actual fact quite a few of them had relatively good English. One woman said she wanted an Americano coffee, asking “do you know what that is?” to a man stood below a menu that included such beverage. “Yes, I do. Would you like one?” he said. “Two” she said, holding up two fingers and mouthing it in such a way that was blatantly rude. “Sure thing,” he said. She returned to the table, only after picking up a couple of bottles of ketchup. And a short time later, their ‘Americano’s’ were ready to pickup. Instead of being served in the usual way, as mine was, the man making the drinks (not the same man who took the order, a different one), went overboard with whipped cream and sugar on top. I didn’t notice this at first, but my partner did and said the staff were messing with them. They hadn’t asked for their drink to be topped off like this, but I didn’t think they would do this. But then another person ordered an Americano, they weren’t American, and it was served in the usual way, ie a cup with no whipped cream and sugar sprinkled all over it. It was hilarious. Anyway, our food was great. Our drinks were good. The service we received was excellent. And the entertainment was priceless.

Encomendámos uma TV de 55 polegadas para a nossa autocaravana online e pedimos uma recolha na calçada. Nós dirigimos de nosso parque de caravanas anterior direto para o lote Best Buys, conferimos com o aplicativo deles, dissemos a eles que a descrição do nosso veículo era uma grande motorhome marrom, e, logo depois, uma senhora saiu e nos dispensou. Fomos até ao passeio e ela ajudou-me a colocar a TV de caixa na carruagem. Grande serviço, simpático, agradecido, grande aplicativo Best Buy.

Eu tive uma experiência muito pobre. Quando visitei a loja esta noite, o gerente de plantão, Adam, foi rude e me envergonhou na frente de três dos meus funcionários. Ele alegou que os itens que eu pretendia devolver estavam sujos e que o carrinho em que eles estavam estava sujo. Em anexo a esta crítica as nossas fotos dos artigos que eu pretendia devolver. A limpeza dos carrinhos que a Home Depot fornece aos seus clientes é da sua responsabilidade de manter, e negar uma devolução com base num carrinho sujo é inaceitável. Expliquei que a minha empresa gasta muito dinheiro em muitos Home Depots em todo o estado, e nós devolvemos muito pouco do que compramos. Nunca nos meus anos de negócio fui tão mal tratado em relação a um retorno. Devoluções sem complicações estão longe de ser precisas! Cuidado!