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WINTP - Wine Tourism in Portugal
Agência De Turismo em Porto, Porto
Avaliações: 6 | Classificação geral: Perfeito
Excelente | |
bom | |
Médio | |
Mau | |
Terrível |
R. de Gondarém 782 C, 4150-373 Porto, Portugal
Avaliações

02/15/2020





Alentejo is a delight. From the warm people welcoming us across the vacation to the astonishing views. Our driver was amazing who has shown himself to be very knowledgeable and very willing. Espinheiro Convent, Cartuxa, Esporrão, we had a magnificent experience in these 6 days. Thank you for the support, incredible service.

02/15/2020





Amazing service!!
Pays very close attention to every single detail. Great accommodations, restaurants, wineries, cruise, etc. are top notch. We have been 100% satisfied with our trip!
Special thanks to Joana Machado our travel advisor!!!

12/15/2019





Queria agradecer a Mafalda da Chatbox da WINTP pelo incansável serviço e ajuda na procura e reserva do nosso tour.
Depois da segunda deceção em não arranjar o pretendido, o nosso almoço de Natal parecia ficar longe do desejado.
Assim há esperança! Excelente trabalho! Muito obrigada! E até lá!
Oporto Guides - Agência de Viagens
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Porto Dark Tours

11/15/2019





Fomos com essa empresa em Alentejo e tudo correu na maior. Os vinhos em Portugal são uma delicia e ah quinta simplemente mara! Próxima vez em portugal vamos liga para repetir, serviço organizado e bem simpatico de todos.

11/15/2019





Loved it!
I would also highly recommend working with you. You have been so professional, fast and responsive throughout the process. Thank you so much!
Martin Creveld

10/15/2019





The beginning of our tour was quite nice after arriving at the winery. Our tour was nice and our lunch was lovely. But that is where the problems began and have continued for the last 24 days in my attempts for this company to do the right thing. This could have been a lovely tour, but based on their attitude and customer service, I wish I could give 0 stars.
Our lunch started late and then we experienced a very long delay between our two starter courses of our meal and our main course. We asked if we were going to be ok time wise to catch the train portion of our tour, which we were really looking forward to. We were assured by the wait staff that all would be ok and to enjoy our lunch. So we did until the host of the winery came up to our table in a panic stating we had to hurry up and pay because we were going to miss our train. We paid as quickly as possible and rushed onto the pickup truck which would drive us to the train station. We didn't even get down the driveway of the winery before our driver was called and told the train had already left the station.
The host of the winery offered to call a taxi for all of us (we were a party of 4 and there was another couple who was part of our tour who also missed the train due to the long delayed luncheon). The taxi literally took an hour to arrive. He drove us to the next winery that was on our scheduled tour (at our expense no less), but with the hour long wait and then the long drive to the winery, we could not even check in at the next winery because we had no time. We literally had to call for another taxi to bring us directly back to the train station so we wouldn't miss the last train back to Porto for the evening!
I shared our very disappointing experience with Paulo Sottomayer, the CoFounder of Wine Tourism in Portugal and his exact words were "we are not responsible for train delays or delays incurred by our partners or for transportation expenses.” So basically, Wine Tourism In Portugal is only responsible to take your 100 euros per person and put it in their bank account, but they are not responsible for ANYTHING that happens on their so called tours!
I wasn't even asking for a full refund. I explained that there were 4 components to their tour (wine tasting/tour, lunch, a train ride through the Douro Valley, and a 2nd wine tasting). We only received 2 of the 4 tour components, so I was only requesting a 50% refund. He refused flatly - but offered "a significant discount on any future tours" should I be so ignorant as to book another disorganized tour with such an underhanded, irresponsible, and unreliable tour company.
I would not recommend Wine Tourism in Portugal to my worst enemy as they do not stand behind their services and when you don't get what you paid for, they simply do not care. They are extremely shameful in their business practices. BTW, if they actually write a response with more lies like they have already tried to do in their emails, I have all of the documented emails and time-stamped photos proving what I am alleging is 100% truth.
I fully recommend everyone stay away from Paulo Sottomayer and Wine Tourism in Portugal, but I don’t believe - with their poor execution and horrific customer service - that they will be in business very much longer. Be wary if they open another company under a different name.