audrey: Overpriced vs the quality of service expected of a 5* resort. - The kids club isn't one. We didn't feel comfortable leaving our kids in the care of the entertainment team, and as far as I could tell no one did. There are cartoons on at all time, so children daring to play with toys are being policed rather than entertained unless actively requested by parents hovering. - the last 3 days of our stay were crammed with noisy revellers presumably because the hotel massively discounted their rooms to not suffer losses towards the end of the season. Meaning that the indoor pool was horrendously crowded and noise throughout the hotel was epic. - the queues to get served at the bar and seated at the restaurant was overly long (even before the invasion, so never ending after that). - Very limited choices in the food, and the only other restaurant served roughly the same thing as the buffet. - There are no views, the hotel overlooks houses and a road. - on the plus side the family room are spacious, functional and well designed. - a good choice of drinks (better than other all inclusive 5*) - The hotel is a 10min walk from 2 beautiful sandy beaches, 20min from the marina and 40min from the old town (Albufeira).

Teresa Stjohn-jeffrey: Felt previous review was a little harsh so have decided to review myself. Just returned from a 2 week holiday at pinhal santo, it is a typically Portuguese villa, lots of dark wood and sparsely furnished but it was huge, extremely comfortable seating in the lounge, one of the largest fridges I've ever seen, the beds weren't particularly comfortable but in England, everyone seems to have pillowtop mattresses which are hard to beat, that said, I slept fine after the first couple of days. The pool does have a leak which the owner is aware of which is why he came by every couple of days to top up, he explained that he hasn't been able to fix it during the season as he has been fully booked but will be sorting it when the season finishes at the end of October. It in no way detracted from our holiday and we used the pool every single day. He was very discreet when he popped by to do pool chores and the villa was lovely and private with huge electronic security gates. The dog that was 'roaming wild' was a small, very friendly dog called bear, who is kept on a long leash at the owners villa which is down the very end (a long way off) of a no entry track on the premises. He unfortunately , occasionally, gets free and rushes up to get a fuss. He was never a problem, never enters the villa, never barked, jumped up or in any way made himself a nuisance. I cannot wait to return and wouldn't hesitate to recommend, it is not new or modern but was a fantastic villa for us, not too far from things but far away enough that we could whoop and holler around the pool without bothering anyone.

Eu diria que eles têm sido realmente ótimos nos últimos dez anos que eu tenho mobília com eles. Mas devido ao furacão Michael eles nos deram onde não tínhamos que pagar por um mês.Não posso pagar os meus pagamentos agora mesmo eu liguei para perguntar se posso enviar-lhes 100 dólares por mês até o primeiro dia do ano e posso pagar tudo, ou é alimentar a minha família ou pagar por coisas que eu não tenho mais e a senhora estava como se estivesse bem nós ainda vamos denunciá-lo mesmo se você nos der 100 dólares nós não podemos exceto os 100 dólares que precisamos os $205 completos para não denunciá-lo por um não pagamento e ainda vamos cobrar uma taxa de atraso por não fazer o seu pagamento a menos que seja o total 205 . Então desculpe-me, entendo você por pessoas que nunca perdem um único pagamento em 10 anos. Mas obrigado eu só quero que todos vejam como eles são quando você tiver passado por um desastre natural.

Comprei um secador de gás, entreguei um secador elétrico, então a loja me ligou dizendo que o secador de gás não está mais em estoque. Eu discuti com eles e eles disseram palavrões e desligaram a minha chamada. Cancelaram o meu pedido e disseram que me dariam o reembolso total. Já passou 1 mês e ainda não me reembolsaram. Evitem este lugar. U merece algo melhor.