Very poor organization. 90 min (!) wait in line to get to the counter. Beware, rule in this place is that you need 3 pieces of documentation to get a car: - a drivers license - a credit card - AND another piece of identification: passport or national id cards DIFFERENT from the drivers license. The clerk would not accept otherwise (company policy), and could offer no solution (had copies of the documents available...) or even transfer the contract to my wife, who had the 3 pieces and was also present. Left without a car. Poor service, poor organization, waste of customer time. An outrage to the Budget and Avis brands which had not given me any problem so far anywhere else. Time to change. Waiting for an answer from CS to update.

Após indicar a data e o tipo de viatura, foram apresentados os resultados e fiz a seleção. Foi indicado que deveria aguardar a confirmação. Por email, recebi ao outro dia a indicação de que não havia aquela viatura para aquela data. Passadas algumas horas telefonaram, mas já tinha encontrado algo melhor.