Fanny Hennequin: Warning to any tourists keen on booking an apartment with this agency: A few month ago, while looking at apartment options in Lisbonne for a weekend at the beginning of May, we originally did find this one on the AirBnB platform. The place seemed really nice and we got in touch with them. They mentioned to us that if we booked directly through them we would benefit from a discount - we thought it was a nice gesture and like anyone else would have done (we trusted them ) - we ended up booking directly with them rather than AirBnB. Unfortunately, Covid-19 hit Europe in March and most of the countries are now in lock down. Meaning - flying from Spain and France - that we can’t travel ( either by plane or car due to closed boarders and airports ) to Lisbonne and obviously are following rules and common sense by staying home. Turns out that Central Hills couldn’t care less and won’t reimburse a penny ( even though we are going though the Covid-19 situation). Portuguese association DECO that defends consumers rights in Portugal confirmed that we are entitled to a 60% refund but the agency doesn’t want to follow the regulations ( and being crooks is of course not even willing to change dates). Worse, they are now publishing again in AirBnB that the place is available at those dates. Non only they are getting extra visibility from the AirBnB platform to attract tourists, they are dishonest and worse, taking advantage of this whole situation. We understand that the hospitality industry is trying to maintain some fees to keep their salaries, however not giving back one cent of money isn’t fair, not accepting to change dates is not right. We lost our money to them when we could have re-invested it with trustworthy people of the industry, which we won’t be able to anymore because of them. Shame on them. Now you know, don’t book through them, if anything bad happens, they won’t be consilient and won’t give a dam, and who knows what else could happen with people like that... In the meantime, keep safe !

FRANCESCO D: Tutto spettacolare e meraviglioso ! Le due signore Annabella e Lina due persone speciali e disponibili! Pulizia cortesia e disponibilità ! Posizione strategica e vicina alla metro ! Prezzi onesti ! Consigliatissimo !!!!! Francesco e Beatrice

Toda a gente tem uma história de frigoríficos. A minha aconteceu no domingo de manhã e eu fui ao Home Depot online para ver o anúncio. Eu sabia o que queria, mas infelizmente ninguém lá podia me dizer quando poderia vir para o estoque. A certa altura, o funcionário do departamento de electrodomésticos tentou entregar-me a etiqueta do aparelho para o frigorífico que eu queria e disse-me para ir ao balcão de atendimento ao cliente que talvez pudessem responder à minha pergunta. Então uma pessoa especial da encomenda envolveu-se e eles também não puderam me dar uma resposta clara. Quando você está vivendo fora de um refrigerador com gelo em tempo quente, você quer uma resposta de quanto tempo eu vou esperar por um refrigerador. Eu saí e comprei na competição, o preço que eu queria pagar e uma data de entrega marcada dentro da mesma semana.

Uma experiência fantástica em cada visita! O pessoal é tão conhecedor e experiente. Todos eles também estão muito felizes em compartilhar esse conhecimento e paciência quando eu não pego logo.Toni era meu caixa e não poderia ter sido mais amigável ou mais útil. Estou ansioso por fazer compras agora e nem sempre foi esse o caso para mim.