Catia Freitas: Familiar, boa comida simpatia e serviço.

Sophie Woods: My partner and I ate at Soho Coffee in the departure lounge for breakfast ahead of our return flight to the UK. As there were only a handful of flights departing that day the lounge was virtually empty, and we were served quite quickly. I ordered an Americano with my avocado, and my partner a Coke Zero and some pancakes. But what made this experience so great was not what we ordered, but what some other customers ordered after us. It was an American group, who were all over the place when ordering. They were over-pronouncing words to the staff as if they were deaf when in actual fact quite a few of them had relatively good English. One woman said she wanted an Americano coffee, asking “do you know what that is?” to a man stood below a menu that included such beverage. “Yes, I do. Would you like one?” he said. “Two” she said, holding up two fingers and mouthing it in such a way that was blatantly rude. “Sure thing,” he said. She returned to the table, only after picking up a couple of bottles of ketchup. And a short time later, their ‘Americano’s’ were ready to pickup. Instead of being served in the usual way, as mine was, the man making the drinks (not the same man who took the order, a different one), went overboard with whipped cream and sugar on top. I didn’t notice this at first, but my partner did and said the staff were messing with them. They hadn’t asked for their drink to be topped off like this, but I didn’t think they would do this. But then another person ordered an Americano, they weren’t American, and it was served in the usual way, ie a cup with no whipped cream and sugar sprinkled all over it. It was hilarious. Anyway, our food was great. Our drinks were good. The service we received was excellent. And the entertainment was priceless.

Esta é a melhor experiência de atendimento ao cliente que eu já tive. Entrei para comprar um capô e algumas outras peças, e o pessoal foi extremamente amigável e prestativo. Eles até me ajudaram a garantir que a carga estava segura quando eu estava carregando a capota na parte de trás de uma caminhonete. Eu tive que dirigir por 4 horas para chegar aqui, mas definitivamente valeu a pena.

Tenho uma cozinha desenhada por um designer no Home Depot em Duluth, MN. Eu dei-lhes as medidas certas. O designer colocou as medidas erradas, desenhou a cozinha com as medidas erradas e encomendou os armários. Agora eles estão me dizendo que não vão resolver o problema. Normalmente não me chateio com as coisas, mas isto faz-me perder o meu s**t. Eu nunca irei ao Home Depot para serviços, encomendas grandes ou qualquer outra coisa além de coisas que eu possa comprar diretamente na loja. Gastámos muito dinheiro nestes armários e eles nem sequer estão dispostos a corrigir o seu erro.

Sean P. (36) nos deu uma fantástica experiência de vendas, mesmo tendo sido seu primeiro dia no andar de vendas. Ele era muito conhecedor e deu-nos espaço para olharmos à nossa volta sem nos sentirmos pressionados. Assim que tomamos a decisão de comprar, Sean tornou tudo simples e claro. Muito satisfeito com a minha experiência de vendas.