Pessoal muito prestável, profissional e simpático.

Sehr guter Service, Auto in einem super Zustand. Preis - Leistungsverhältnis Top. Immer wieder gerne.

Very good hotel price but definitely 3 star not 4 but this is reflected in the price. Great cleaners and garden staff reception really good. Breakfast can be variable but generally good variety. I have stayed here 5 years in a row for between 6 to 8 weeks in the winter. Very quiet.

The worst customer service I have ever experienced. They say you lie and fake document. JUST avoid deal with them, you should pay few bucks more daily for normal rental car company, then you get decent service with better holiday in Portugal.

Don't use this place. Horrible service, they say even I am lier for the damage already exhisted when We rented. This place is joke.

Came by 10 am. No managers. Waiting already more than half hour. Nobody answers phone calls. I would put 0 star of five due to absence of any service.

Estava a correr tudo bem ate ao ponto em que o carro nao apareceu no local e horário combinado. Porquê? Porque ao que parece nao registaram a minha reversa e como tal alugaram o carro a outra pessoa. Escusado será dizer que tive de cancelar todos os meus planos devido a esta situação.

Had to take the car back a day early due to current virus conditions at 8am was charged euro 30 I feel that this was unfair as it was circumstances beyond anyone's control and a little common sense could have been applied, car was 6 years old but clean and reliable.

The drop off at Faro Airport was a very bad experience. The young man from Ocean car rental was thoroughly unprofessional. He had a very negative attitude, physically aggressive, and refused to examine the car in a timely manner knowing I was running late to catch my flight.

Avoid this company. Very dodgy they will say everything is fine when you bring the car back but in the end they might charge you extra for no reason. AVOID!!!!!

**DO NOT USE THIS COMPANY** Please don’t get scammed like we did - they charged us £230 for a one inch scratch in a plastic bumper - DO NOT USE If I could give them zero stars, I would!! AVOID

really nice and helpful staff! various offers and great prices. Also the airport Transfair was on time and really nice. Everything worked out well!

Was a bit worried after I randomly booked a car with Luz Ocean Drive ( after all these scary reviews here). Even wanted to cancel the reserwation. But I got a new car from them with everything like I booked. The guy at the reseption was polite, quick and friendly. Return of the car was even faster. Couple of minutes for him to check the car and thats it. Highly recomended. Only disadvantage for someone that they freeze 2,000 euro on your credit card, but it has not bothered me. Got them back right after I returned the car. In my case they were 5 star car rent.

Do not use!!!! We did not have a great experience with the hire car company. 1st we booked and paid for a vw transporter and instead got a Vauxhall vivaro that has numerous dents, scrapes and bits haggling off and only a quarter of a tank of fuel - we had to except it!! We have never in our history been offered a rental vehicle in such poor condition. On the return of the of the car, there were no reps there to meet with so I had to call them and they told me to wait until they got there with no estimated arrival time. When they did arrive they checked around the car inside and out and said I had not come back with the right amount of fuel- luckily I had kept the paper work and mine was different to his; he quickly backtracked and then said the car was dirty inside. At this point I told him to stop there as he was clearly trying to con more money out of me. We had genuinely looked after the vehicle whilst in our care and as you would expect from a rental being used on a holiday there was some light sand crumbs on a couple of seats and floor. The man was very rude and made an ongoing complaint to us that the car was dirty. Both my wife and I had to make it clear that no matter how dirty it is they would still be required to valet the car ready for the next customer. He was quite clearly finding any possible reason to claim more money from us and his attitude was very rude. This was the most awful hire experience I have ever experienced!!

Andrea is really lovely and the car was brand new. No problems at all. Not sure what others have experienced but we have never had a problem with them.

Petite plage , très calme c'est agréable

Awful car grinding brakes. No working handbrake. 18 items of damage when we picked up car and were charged 240 euros for damage which was already there but they disputed. Never in 30 years of hiring cars in Portugal have we had these sort of problems. Not willing to discuss sensibly. Dont use them.

Schlechter Zustand der Fahrzeuge und besonders der Fahrräder. Sehr unfreundlich und sehr teuer. Nicht zu empfehlen!

Guy at the desk ATTACKED my father, actual madness. Tried to overcharge upon return then became physically aggressive when we refused would.like to give no stars. Obviously cowboys. Terrible terrible company

The first car was so battered that it made me think if it was safe to drive. A/C not working properly, cables hanging... complained directly to the owner who offer to replace the vehicle if I went to their offices in Praia da Luz. There was nobody there. After waiting for almost 1 hour somebody turned up, with a seriously bad atittude who blamed everybody else apart from them, for the state of the vehicle. After fumbling around, managed to repair A/C and hide cables. Next day I found out that the wipers were not working properly either. New phone call, new complaint. Finally they've agreed to exchange the vehicle and they upgraded to a much better car. Whill I ever rent from them again? Big fat NO.

Avoid! Go to a well-known car hire company, it will pay off at the end. Rude staff, extra (hidden) charges for everything and the worst of all is the trouble of finding them (they don't have a stand, Just a shared one). So I end up paying three time the agreed amount. Good luck if you decide to go with Luz Ocean.

STAY AWAY! ×See pictures× Got charged an excess fee for damage that was pretty existing! Had time stamped pictures of when the car had been picked up and left off which the damage corresponded with which the took no acknowledgement off. Clearly a scam as the car had not been used apart from to and from the airport then was in an underground car park. Have sent numerous complaints and asked for management etc to absolutely no avail. If you want to be ripped off and your money stolen for damage that was already on the car then this is the place to go! Disgrace ×See pictures×

***ABYSMAL*** * The car was five years old or more. * As soon as you turned the key, a warning appeared on the dashboard: "Immediate Service/Revision" required. * The two front tyres were so bold, they were illegal. * The front wheels were not balanced. The steering wheel shuddered on the motorway. * The breaks were so worn out that they screeched. * One of the back windows would not close properly and thus the wind whistled in our ears for hours. * There were cobwebs on the wing mirrors and the interior was dirty. * I selected the option to collect with a full tank and to bring back full but Luz Ocean Drive said that was just another way of saying you "bring it back with the same amount that's in the tank”. * Without taking me to the car, the young lad from Luz Ocean Drive said it was half full and asked me to sign. It wasn´t half full, it was a third full. * I had selected the option for "meet & greet" in the (Faro Airport) terminal, however, there was no one there from Luz Ocean Drive. * I made my complaints to the same young lad when I returned the car. He said the car whistled because it was tall!!! He had no training or process for logging a complaint. * He refused to give me evidence that my €3,000 deposit had been released on my credit card, insisting that it would be done "automatically."