We purchased the medium insurance plan online. When we arrived there. The staff told us that we can get the premium plan free of charge as we were over 25 years of age. I specifically asked if there was any cost and she said no.2 weeks later, we find out we have been billed for this and when we call, they are not willing to do anything. Do not go with these thieves!

aucune discussion possible. attente interminable !

très déçue d' europcar le personnel au départ très désagréable, nous menace car on ne reprend pas l assurance chez eux( on l a déjà souscris au départ), nous dit que si on a un accident, on sera responsable et il faudra payer! au retour, on paie plus de 80 euros pour rendre notre véhicule a Lisbonne centre ville, adresse donnée: campo grande à lisbonne, on se met en route et arrivés à destination, pas d agence europcar à cette adresse, elle a soit disant déménager! on cherche une autre adresse et c est pareil!!! personne au téléphone ne répond!!!! nous décidons d aller a l aeroport 2 heures plus tard!!!!!! a l agence europcar de l aéroport, nous nous plaignons a un monsieur très désagréable qui n avait rien a faire de nos plaintes!!!! incroyable!!!! A éviter

1) Exaggerated local fuel shortages in an attempt to up-sell to a more expensive diesel vehicle. 2) Refused to provide the rental unless I opted for the expensive premium insurance citing it was mandatory for non-EU citizens. 3) Asked to change driver to my partner who is an EU resident, and was quoted an extra 100 euro to rent. So much for a guaranteed price...... still looking in their policy for such legislation and waiting on a response from the complaints department. Zero customer service skills, borderline scam. Cancelled reservation.