Não achei que o atendimento fosse fantástico. Houve duas situações menos boas no decorrer do aluguer o que me deixou insatisfeita. De qualquer forma, vou voltar a utilizar este serviço para perceber se terá sido apenas uma situação pontual.

At airport and at this location, avoid Avis. Every customer takes 20 minutes to check in or out. Good luck if a few people are ahead of you.

Worst customer experience ever!! First we had to wait for the car for 1 hour even though we made a reservation ahead. Then they charged us fuel costs although we did bring the car back fully fueled up. Now I am still waiting for the response on my online request to refund the money on the fuel. It has been a month now and there was not been any response at all!

Lentissimi. Un'ora di attesa e però come riconsegna ci hanno messo l'orario prenotato, non quello reale.

Temps d'attente bcp trop long!!!!1h!!!! Alors qu'on avait réservé notre voiture en ligne!! Personnel lent, trop petite agence!!!

We booked a car from this AVIS shop at sunnycars.de three times. Two times AVIS gave us a better car than we booked. Once we paid a small additional fee the other time not. The staff is very friendly and explains everything very patiently. We never had any problems. Everything went perfect. I guess you should come between 9 and 10 am. Later its getting very crowded fast.

❗️❗️❗️❗️❗️❗️❗️❗️❗️ ЭТО НЕ МЕСТО , А КАТАСТРОФА!!! никто ничего не знает! ничего не делает! возникла проблема с бронированием. хотели поменять имя. сказали самим искать сайт и номер фирмы, звонить и объясняться. Мол они никакого не имеют доступа к бронированию. Они лишь посредники. Это ужасно!!! Медленно работают!!! НЕ ПОЛЬЗУЙТЕСЬ ЭТОЙ ФИРМОЙ НИКОГДА!!! БЕРЕГИТЕ НЕРВЫ И ДЕНЬГИ!!!

El alquiler de autos en Portugal me pareció muy caro

Rented a car from Avis in June. Booked for 1200, by the time we waited in queue and completed paper work very close to 1 pm by time we left. They rented us a Garmin GPS but when we drove off we realised the car already had one. Given we had already spent an hour waiting opted not to go back and query it at end. Told at end they may be able to adjust the price (they didnt at all). Emailed avis and basically told a contract is a contract. Hence avis has now lost a future customer and has this negative review. Poor customer service. My advice is look elsewhere.

Worst rental ever. Don’t go here! They gave me a station car, I booked the smallest they had. The guy in the office was rude for no reason. Just a simple question could not be answered on a normal tone. We asked to speak with the manager. He did some effort, had to comeback in an hour. When we came back 10 min after that the office was closed for at least 2 more hours. I don’t have my suitcases because they are inside, not the car key, and I paid for it. After calling 100 times they told me they are closed for 2 hours and had to come back after. This ruined the whole they, worst experience and very rude people.

Cobraram 292.88€ indevidamente após o aluguer. Foi submetida reclamação ao Centro de Arbitragem de Conflitos de Consumo de Lisboa e realizada queixa na PSP por possível burla.

Je loue tres regulierement des voitures dans cette agence et tout s'est toujours bien passé je n'ai jamais attendu plus de 15min pour récupérer les clés de la voiture (autant que chez les concurrents) je ne comprends donc pas les commentaires précédents,.. J'ai peut etre eu de la chance! Pour rendre la voiture tout se fait tres simplement, et le personnel a toujours été tres gentil.

Отличное расположение и вежливый персонал. Что еще нужно?

Très bonne agence de location. Nous avons été très bien accueilli et avons eu une Peugeot 2008 quasi neuve et très propre pour moins de 30€ 0ar jour. Le personnel est très sympathique!

Ao alugar um carro em Lisboa fui informado para aceitar um viaverde e não aceitei por pensar que pedágios em Lisboa fosse igual ao Brasil, ou seja poderia pagar no pedagio, ao descobrir que não era assim, retornei a Avis 10 minutos depois e não tinha pego o carro ainda, ao informar o atendente que gostaria do Viaverde o mesmo disse para informar ao responsável que entregaria o carro que assim o mesmo colocaria o viaverde e assim que entregasse o veículo pagaria pelo mesmo. Assim viajei três dias passando por viaverde e ao entregar o carro fui informado que o mesmo estava desativado. Ao informar a Avis minha situação informaram que não podiam fazer nada, ou seja, me viro para resolver. Postura lastimável da empresa. Fiz no aeroporto de Lisboa. Estou muito decepcionado com a empresa, ao solicitar quem fez meu contrato me recusaram a informar o nome. Lastimável experiência e postura da Avis. Conselho: Não aluguem carro aqui.

Don't ignore the bad reviews and ratings! Worst car rental experience ever! Our issues were: 1) We were the first people there at 9am and it still took us 1.5 hours to get our car. 2) We were told we were getting a brand-new car but when the car arrived it had clearly been in an accident. The staff was hesitant and not helpful in recording all the damage. 3) One of the tires was low of pressure and the tire pressure symbol in the car was on. I was told that it would be fine and that I simply needed to fill the tire up with air at a gas station. I was told that they were not able to do this for me. I was assured that there was no hole in the tire. When I requested a new car, they refused. 4) When I went to fill the tire up with air, I noticed a large gash in the tire and it was leaking air. When I went to change the tire, I was surprised to see that no spare tire was in the car. 5) I returned the car to this location was greeted with hostility by the staff. They claimed to have offered me a new car when I first presented the issue, but this was a complete lie. They yelled at me for voicing my concerns that they had but my family in danger. 6) Upon returning the car, they tried to charge me extra fees with an explanation at all. It is not until I refused to remove my bags from the car and sign anything that they explained things to me. They wanted to charge me for a full tank of gas when this was clearly not the case. I know that this location is central and easy to get to but I HIGHLY recommend not using this location. You will save more time using another company or going to another location.

Cette agence est une catastrophe et prend les touristes pour des "C...". Le 25 juillet, nous avons réservé et payé la location d'un Jeep Compass diesel, du 12 oct au 15 oct; Le jour J, on nous a remplacé le jeep par une Kia Proceed essence, nous affirmant que cette voiture est de la même catégorie, ressemblant àen plus à une porche Panamera. De plus ils nous ont informé que le choix de modèle de voiture n'est pas garantie! Et qu'ils n'avaient pas de Jeep compass. En gros, nous devrions être content d'avoir ce qu'ils veulent bien nous donner... bien sûr... le prix n'a en aucun cas été révisé, ni aucune offre commerciale proposée... mais on nous a proposé de payer 190e de plus pour annuler la franchise en cas d accident. Je précise également que la connectivité à bord du véhicule est une option payante!

Estábamos atrasados para la entrega del carro, llamamos en 4 oportunidades y nunca contestaron. Llegamos a la oficina 1hora y 30 después de lo pautado y nos cobraron 180 euros por 1 día adicional 30 euros más que la causion por retirar el carro. Nos negamos y dijeron que presentarámos la reclamacion por correo a la semana nos cobraron los 180 euro. Y sin respuesta de Avis. Cabe destacar que alquilamos en coche 3 días por el monto de 55 euros....

Generally fine experience booking and picking up a Fiat 500. The staff seemed nice and did their best to be helpful. The car itself and no water in the windscreen reservoir but far, far worse than that did not have working aircon. The lack of aircon made for a miserable two days and left me feeling that they do not sufficiently prepare and maintain their fleet.

We waited almost 2 hours in queue as it was high season for car rentals, but by the end of the day excellent service which gave us absolutely fantastic gentelmen in glasses from Avis office recompensated us everything - thank you very much, you was special and made our day in tour to Algarve Ewa with Zuzanna from Poland

Muy lentos en exceso ,con el coche ya reservado una hora de espera .

Worst customer service ever. Arrived early yet still waited over 90 minutes to be served despite there not being that many people in front of us. The employees took forever to go through the paperwork due to the relentless up selling trying to get customers to add various additional extras to their bill after scaring people into how much it would cost them if something went wrong. There was absolutely no excuse for it to have taken this long and I will avoid Avis at all costs.

Stay away!!! This has been the worst customer experience of my life from begininf to end. The rep was arrogant, they had us wait forever, they tried to upsell us a bunch of upgrades we didnt need and the list goes on. I’m not sure if this horrible customer service experience was because we are not in canada/usa, or because avis is a really bad company, but i am never going back with avis again thats for sure!! Stay away from this dealer in particular if you want to enjoy the rest of your vacations!

Very slow and unorganized... we have a reservation and been here longer than 1.5 hours and still haven’t got our car

This was the worst experience I could have ever imagined! We waited outside for over 2 hours(mind you it was 97 degrees out), while the people inside had full conversations with each person that got to the front, totally oblivious to anyone else who had things to do that day. My family and I needed to be somewhere with this car, and because of this awful company we ended up missing our appointment by 2.5 HOURS! NEVER COME HERE. There are other car rental companies PLEASE USE THOSE. I would never recommend this place to anyone! One star is extremely generous, google you should start having a one star review button because I would use it for this place!

OMG! This was the most painfully SLOW process I’ve ever experienced in my life!!!! MShow up at 10 am or expect to wait a minimum of 40 mins per person that is ahead of you in line. One person seems like they want to know your life story and the other takes a 10 min break between every customer

Pretty long wait. Had booked collision and theft insurance online, but was told in store that only covered 10% of the car?? Forced to upgrade :(

Had reservations for 12. It's now 130 and according to the rep "it's still getting cleaned" . I'm not sure how the other companies are but if I knew this I would spend the extra $ for a company that provided better service

Hizli hizmet. Internetten aracini ayarlayip gitmenizde fayda var. Sabah 11 de arac bittigi cok oluyor. Araclar uygun ama sigortasi pahali

As an Avis Chairman’s Club member I can honestly state this is the worst experience I have ever had with Avis. Waited 45 minutes so far and line barely moved. They have a queue for Avis Preferred but are allowing non-members to use it slowing everyone up. I literally prepaid and prebooked, it should take a second to grab the keys and go but....

Fuyez cette agence de location!!! Lenteur, voleur, menteur.

Very expense 85 euros por dia fiat 500.

Achtung abzocke, obwohl Mietwagen randvoll zurückgegeben wurde hat mir Avis nach einer Woche 18€ für Betankung abgebucht. Nie wieder!

Catastrophique. 1h30d'attente pour rendre une voiture(4personnes avant nous). Lenteur, mauvaise organisation, il ne sert a rien de tout faire sur internet puisque le personnel reprend très lentement tout ce que vous avez déjà rempli). Jamais vu ça

Zusatzpaket werden berechnet, ohne sie zu erwähnen, Vertrag ganz genau lesen! Sehr lange Wartezeit, äußerst unhöflich.

Nous sommes allé vers 15h40 pour loué un véhicule mais personne n'est venu après 30 minutes d'attente.

Ninguém atende o telefone em plena segunda. Perdeu p concorrencia.

Ho riconsegnato l'auto qui dopo averla noleggiata all'aeroporto: la ragazza al desk è stata gentilissima, ha controllato tutto e ha fornito tutte le informazioni necessarie per il proseguimento del viaggio. Decisamente un ottimo servizio.

This rental went ok and I consider myself lucky. There were several others clients in their office complaining about the price. I had reserved online in advance, which was probably a good idea. The car was already with some scratches, which is completely normal in Portugal considering the less skilles drivers and narrow streets. The total price was close to the original estimate. I would be careful about returning the car during their siesta hours.

Better then Hertz! Bom atendimento. Veículos em ótimo estado. But you need pay a plus to deliver in other city.

Pleased with our visit, honest and no surprises. The attendant was very friendly too. Pick up process was about 40 minutes, but that seems to be normal everywhere nowadays.

Denk twee keer na, voordat je besluit een auto in Lissabon te huren. En al helemaal op deze locatie: want het is een grote ramp naar mijn mening! Vooral vanwege het feit, dat deze verhuurlocatie van Avis onderbemand is. Er zijn namelijk maar twee medewerkers aanwezig, die alles moeten afhandelen. Dus van het papierwerk, tot het klaarzetten van de auto. Dit alles neemt makkelijk 1 uur beslag, eer je überhaupt weg bent gereden met de auto. En dan is er nog het feit, dat ze vaak niet de auto beschikbaar hebben die je geboekt hebt. In mijn geval, had ik een Renault Clio Benzine auto geboekt: maar ik kreeg een Ford Focus Diesel Stationwagen mee. Terwijl, ik juist een kleinere auto wilde omdat ik liever niet in grote auto's rij. Daarnaast, vormt het verkeer binnen de stad van Lissabon een groot probleem. Wij wilde de auto namelijk persoonlijk afleveren, maar door file liepen wij ruim 30 minuten vertraging op. Dus ik kan een auto huren, in het hartje van Lissabon echt niet aanraden. Dus als je net als mij Sintra wilt bezoeken: doe jezelf een lol, pak de trein. Want in Sintra is het verkeer ook een grote ramp! Ik zou trouwens, wel gewoon het eigen risico afkopen: want € 1300 is veel geld! Dan beter iets meer betalen, dan denken dat je voor € 8 een huurauto rijdt.

The prices stated in the internet change, if you really need to get a car here expect the insurance to be quite a bit more expensive than the price on the web. Terrible service

A EVITER ! 1H15 d'attente fin septembre, j'imagine en juillet-aout ! Comptoir minuscule vu le nombre de client. J'ai eu droit à une voiture non lavée à l'extérieur et à l'intérieur, le plein d'essence était à la moitié alors que le contrat indiquait le plein. Refus de me fournir un autre véhicule car ils n'en avaient plus... Aucun geste commercial proposé... La seule chose sensée qu'ils m'ont : "allez à l'aéroport ils vous la changeront, eux ils ont plus de voitures, nous nous n'en avons plus" !!! Ce que l'on a fait : si vous avez le choix allez à AVIS de l'aéroport.

Very poor customer service. Staff wasn't clear neither professional. We rented a car and realised after 1h drive that the door was broken and couldn't lock at all. We tried to call the agency and the emergency number many time but no one replied... so finally had to drive back to Lisbon to ask for another car (they didn't proposed us) We also had to insit to get conpensation for the time lost and they were "only able to" offer a a voucher... Thanks but no thanks Avis.

Una stella ed è anche troppo! Personale scortese e supponente. Assolutamente da sconsigliare.

45 min d'attente. Personnel peu accueillant parce que beaucoup de monde derrière. Je n'ai pas eu la voiture réservé car pas disponible à l'heure où alors je devais payer pour être surclassé ! Option quasiment forcée sans explications claires

Estuve una mala experiencia cuando alquile un coche y se me pincho la rueda en España a las 9 de la noche llame al nro del seguro que me dieron a otros que busque en Internet y jamas me respondieron estuve suerte de conocer buena gente que me ayudó a sacar la rueda (estuve casi 12 sin el coche porque las gomeria estaban cerrada ) y nunca se hicieron cargo el arreglo lo estuve que pagar yo !!

We were 1st in the queue and it still took 50 minutes to process the paperwork and collect a car that we had pre-booked. Very poor organisation and customer service

Rezerwowałem tam samochód, obsługa bardzo miła, nie ma problemu z porozumieniem się po angielsku. Samochód był od ręki, formalności załatwiłem w ciągu 15 minut, możliwy zwrot samochodu na lotnisku w Lizbonie.

Przez Internet było 19.80 na miejscu 100.17 olbrzymia kolejka niemiła obsluga

Apenas 2 atendentes não dão conta da demanda, perdi 40 minutos da minha viagem para conseguir devolver o automóvel.

We had a good experience with this AVIS station. Courteous staff. Not crawded at 10 a.m. It was no problem to change the pick up station one day before. AVIS even called us back after we didn't reached someone by phone. We rent a small car just for a 2 day trip at the coast. And received a free upgrade to a medium sized car (SEAT Leon station wagon). I would choose AVIS again

Never use Avis in Lisbon. Car broke down in the middle of the highway by no fault of our own. They assured us that this type of problem was because of the car and not our doing. Upon return to the states we were greeted with a HUGE repair bill. When we challenged the claim the Lisbon office denied they ever claimed responsibility and that the damage was only something that a car user could cause. Disgusting. Multiple staff members were rude to us which is so unlike the true portuguese culture.