Great service, good English and very polite. They explained everything giving you options without rushing or overselling.

Double check the pickup location (Google Maps has it wrong!!) - Budget is co-located with Avis at R. Castilho 167 E, 1070-050 Lisboa, Portugal, just north of the InterContinental hotel. Car pickup was smooth, no pressure to upsell. Definitely get the electronic Via Verde if you travel outside the city - all highways are tolled.

Ótimo atendimento, são atenciosos e explicam muito bem. Com o carro tudo certo, mas estava um pouco sujo.

- waiting times above 2h - when we got to our turn, there were no cars available even though we paid for the car 1 month in advance. - the sold more cars, than the ones available and as a consequence we’re not getting a refund for the hours and day that we don’t have the car in our possession - very bad service and bad management

O atendimento foi ótimo. Fomos atendidos pelo Fábio que nos explicou tudo com muita simpática e boa vontade.

I usually never write reviews but the service was just too horrible I had to share our experience. We went to get our car at budget lisbon last friday morning (june 21) and the customer service was the worst. Don’t worry, everything was okay with the reservation and the car, but the woman who took care of us was so unpleasant and for no reasons. We had a lot of questions because we are tourists and it was the first time we rented a car but that was no reason for her to be so rude and grumpy. She would answer our question as if she was mad and wanted to finish with our reservation as soon as possible. That made us feel unsafe about renting a car with budget.