We've rented a car online and planned our day. On the pick up at Europcar at El Corte Ingles, we were told the car was not available. The same class car was 2.5 times more expensive. The agent explained that computer gives only the package with full premium insurance and extra gas charges. We felt fooled.

Never would use their service again; twice reserved one car a week in advance and when you arrive to pick up the car they for some unknown reason don’t have the car you reserved. So we reserved a nice Mercedes and instead were stuck with Toyota SUV(we didn’t want and didn’t beed an SUV) for our 1 week trip. They said sorry and that this is the inly car they have and we have no other options. Seriously?!

Reserva no próprio dia e rápida - carrinha comercial para mudanças. Atendimento profissional, célere e muito agradável. Fui com o meu veículo próprio até ao local e disponibilizaram-me estacionamento gratuito durante o tempo (algumas horas) que utilizei o veículo alugado. Este por sua vez encontrava-se irrepreensível. Check out sem qualquer problema e uma vez mais, célere. A repetir. Especial agradecimento ao funcionário: Sr. Paulo

O atendimento inicial é muito demorado, depois disso tranquilo.

You can find this Europcar office on floor -1 of the shopping centre in the car park. Great service, they even upgraded my car to a much nicer one. They were quick but thorough.

The worst rental car agency and customer service I've encountered in more than 20 years! I booked at a location that they then closed, but never bothered to tell me. That led to more than three hours wasted standing in an empty parking lot, talking to three customer service people (they disconnected me twice), and traveling to multiple locations in Lisbon. All without an apology or any compensation for the fact that I wasted half a day and had to change my planned trip to Sintra.