Thijs Kleemans: It should've been called "medium" steakhouse, as the food and service wasn't rare (well, maybe in the way that it was nearly nonexistent), nor was it well-done. Visited for lunch, restaurant near empty, yet I had to go in myself to get a waiter (5 staff, all more busy with their phones than customers). After a while I finally got my food, which was slightly better than regular fast food, but should in no way be aligned with a steakhouse. Meat was dry, even though it looked medium/rare. Best part of the meal was actually the onion rings, which kind of says it all. Drinks were okay though (hence the second star, instead of just one). Then, of course, I had to go in myself to request the bill, and when presented, they tried to guilt trip me into giving a tip... First I paid the bill, then got the: " usually, there's 10% added towards it, would you like to pay this by card or cash?". I just feigned being a dumb tourist and not understanding what was meant, but for mediocre food and horrible service there's a snowball's chance in hell that I will ever pay anything more than the bill, actually I should've gotten a discount, as I did most of the "service" part myself. Don't believe the 5 star reviews here, it's probably from people who never actually ate here.

Michael Cullen: Food and service was excellent. There were four of us and we all had different main courses and we were all very happy will go there again

Horrível tempo de espera na linha de atendimento ao cliente ao fazer uma devolução. Mesmo que houvesse uma Karen demorando muito, ninguém abriu o outro registro e eu apenas vi funcionários andando perto, esperando que eles abrissem outro registro e não o fizeram. Ninguém se sentiu mal por eu ter que ficar na fila por 20 minutos devido a uma Karen (ela também era uma cliente sem máscara!). Você precisa se preocupar com o tempo de espera dos seus clientes.

Serviço ao cliente muito mau. Eles têm um monte de funcionários em pé enquanto apenas 1 linha de serviço está aberta. O gerente se dirige a você de uma forma que o faz querer colocá-la em seu lugar assim que ela abre a boca. Eles pediram o MacBook errado na primeira vez que entrei, depois quando voltei e pedi o meu dinheiro de volta, eles permitiram que eu me afastasse com menos US$ 199,99 do que eu tinha pago, por não fazer o trabalho corretamente. Voltei para a gerente e ela simplesmente disse "oh sim, eles não te reembolsaram os cuidados Apple de volta". Muito indiferente e sem desculpas. Um conselho não funciona no atendimento ao cliente se você não gosta de lidar com pessoas.