Carlos Carriço: Excelentes gelados e waffles!

August H: My apartment is in Algarve with a 30 year old lock that is rare and had become unreliable because of it's age. I was in a rush to go away for a week to pick up a car up north. As I was exiting the apartment, I slammed the door shut and the lock jammed. I tried to get in, but nothing would move and I was effectively locked out. I left the door as it was and went on the trip. While gone, I did an internet search for locksmiths in Algarve. I found two and sent them each an email explaining my situation. Safe and Secure Locks replied almost instantly and my communication with Claire began. She was very responsive to my situation and accommodated my all needs and concerns. Because all this occurred at the height of the covid-19 lockdown and I had a 600km drive ahead of me to get back home, I was concerned that I might have a situation where I would be standing outside my door for hours waiting for a locksmith to arrive while needing to go to the bathroom badly. Yes, all the bathrooms at gas stations were off limits as were bathrooms at establishments and everywhere else! A 6+ hour drive can get pretty uncomfortable when done without a pit stop. Claire kept in touch with me as my exact arrival time firmed up and Chris, the locksmith, arrived less than 2 minutes after I did. Well, that's all fine and good, but it doesn't help much if it takes forever to open the door. I'm a pretty smart guy, but Chris quickly saw things about the lock and key that would have forever escaped me. After approximately 90 seconds, my door was open without any damage. Further, Chris got the original lock working and advised that a replacement wasn't really necessary, but I insisted that it be replaced to circumvent issues in the future. A new lock was altered to fit my old door and everything works as well as I could ever want. Then came the bill. Even though I didn't ask, Claire was transparent with me about rates and so I experienced no bill shock. Even though I was a customer with very particular schedule needs, there were no hidden charges and the bill was not a penny more than what I had been told. The rates were far better than expected, especially considering how desperate people are when they're locked out of their homes and have nowhere to go. I was not taken advantage of and paid much less than I would have had to if forced into a corner as some businesses do. What I'm really trying to get across is that I was in a real bind and someone came to genuinely help. Safe and Secure Locks, Claire and Chris, if you ever happen across this review, I took the time to write it to thank you for your professionalism, competence, and fairness. You deserve the kind words. I don't come across all these attributes in one business too often, but it's a true pleasure when I do. Thank you.

Liguei para a costa oeste e falei com uma rapariga chamada Kayla. Ela foi tão prestável, que me arranjou um encontro no mesmo dia para o meu fogão. O técnico foi capaz de arranjar em menos de 30 minutos. E eu estou completamente feliz com o trabalho que eles fizeram. Foi um prazer falar com a Kayla, tão informativo. Tão feliz por ter escolhido a costa oeste para a minha reparação! Definitivamente, vai ser a referência.

Ia comprar um conjunto de fronhas à venda. Preço de venda não no sistema. Ofereci-me para obter o sinal depois da caixa dizer que ela não sabia nada sobre isso. Perguntei se depois tinha de voltar para trás da linha. Ela disse que sim e eu deixei a loja. Chamou o gerente que só sugeriu que eu voltasse para acertar as coisas. O atendimento ao cliente lá é horrível.

Foram todos tão mal-educados. Definitivamente, a ligar para a empresa pela manhã. Eu vim para uma ordem de recolha. A caixa estava horrível e o Joesph basicamente atirou-me com ela. Fui procurar uma caixa diferente para eles a trocarem, já que era um presente e parecia tão mal. Joseph no guichê de pedidos de coleta, em seguida, debateu com um homem mais velho de quem iria "manusear-me" e eu fiquei ali sentado enquanto eles iam e vinham. Finalmente eu disse: "Por favor, alguém pode trocar isto por mim? O homem mais velho apareceu a rir. Ele não conseguiu fazer a troca rápido o suficiente para Joseph, então Joseph veio e simplesmente deslizou a nova caixa através do balcão para mim e pegou a velha e foi embora. Acabei por agarrar uma traseira sozinho. O Joseph era tão horrível sem razão. E o homem mais velho que o entretinha devia ter a mesma vergonha.