Upon initial hire, I checked the vehicle with staff from PAA and noted various scrapes and marks on the car (Ford KA). At the time I observed that the vehicle looked well used and the tyres looked well worn however was unable to spot any real issues of concern apart from wear and tear. Upon returning the car the two representatives from PAA were circling the car before I even had time to turn he engine off and alight the vehicle. Without even saying good morning or hello, within what must have been approximately five seconds, they picked up on an issue with the front passenger side tyre whereby there was a flap of the tyre wall loose. They stated that the damage must have been caused due to hitting the kerb and that they would not rent a car out with this damage to the tyre as it was dangerous. The flap of tyre was hardly visible to the naked eye and how they both spotted it within seconds of the car pulling into the car park seemed miraculous. This made my friend and I instantly suspicious that perhaps they had been aware of this when the car was rented out to me. They also tried to state that a 2nd tyre was damaged and that a mark on the bumper (which I had pointed out to them at the time of hire) was caused by myself however the woman then said that maybe they could just charge for the tyre. I tried to dispute this fact as the car had only been used to drive from the airport, to our apartment and back (approximately 80km in total) and had not been near any kerbs however they would not back down and charged me €150 for the tyre. In addition to this, the staff refused to return the copy of my credit card details to me and it took weeks to get the 1200 euro hold on my credit card removed. I am an experienced driver and drive 80 miles daily for work purposes and have never caused any similar damage to a tyre or car so feel incredibly aggrieved that I am being held responsible for the tyre. I am also disgusted that PAA feel that hiring out a car which they are aware has a damaged tyre is good practise and I'm only thankful that we only used the car for a short distance and therefore didn't have an accident. As two female travellers we felt that the staff from PAA preyed on us and we felt incredibly uncomfortable and intimidated by their actions and I feel very disappointed and ripped off as the car was in a poor state to begin with and having googled the company they have conned others with the tyre scam in the past.

Sehr einfaches Auto mit diversen Macken aber denke ich in Portugal üblich, ohne Hutablage so konnte ich keinen Koffer mit ruhigem gewissen im Auto lassen. Tankregelung so voll wie abgeholt und bei mir leer:-( und mit halbvoll abgegeben. Mitarbeiter bei entgegengenommen nicht ausgewiesen ein fremder Man ohne Dienstkleidung und ohne Übergabeprotokoll entgegengenommen. Den Namen hat er mir nach Nachfrage mitgeteilt (Pedro):-). bis Jetzt noch keine Böse Überraschung alles aber ganz OK

Serviço profissional e atendimento muito amigável. O veículo estava impecável. Usarei mais vezes, com certeza!

Just thieves !! 20€ extras because i've returned the car 20 mn BEFORE the schedul !! shame on them !!!

PAA = ARNAQUE ASSUREE Ne louez surtout pas chez PAA et si vous l’avez fait dépêchez-vous d’annuler votre réservation s’il en est encore temps. Au moment de la restitution de votre voiture vous aurez la mauvaise surprise de passer à la caisse des extras non justifiés!!! Des voleurs sans vergogne! “Do not rent at PAA and if you did it, hurry up and cancel your reservation if there is still time. At the time of the return of your car you will have the bad surprise to be charge for extras. Thieves shamelessly!”

Attention compagnie à fuir ils se comportent comme des voleurs. N’hesite pas à facturer des extras lors de la restitution de la voiture. Font honte aux Portugais. Becareful with this company : they behave like thieves. They not hesitate to charge extras not justificated when returning the car. Shame on them!

I was so impressed with the agent when we picked up the car. He was very thorough and took time to check all the defects/scratches and explained everything in the most efficient manner. When we returned the car, another agent and the same agent came to check the car. Both were so nice and it was so easy and quick to return the car. They made such a difference in our rental car experience which is usually not-so-great. Four stars just because the car and the price were not so competitive and I had the same concern as another reviewer that highway charges would be added later. But, I definitely would give 5 stars to the agent.

nearly new car supplied at a very competitive price. very good / attentive agent at pickup checked the car with me and noted all defects. overall, i was quite impressed. the only fly in the ointment was that they needed me to leave a blank (signed) credit card slip so they could add on the road toll charges later and i was a little uneasy about this. i need to stress, i have absolutely no reason to think anything fraudulent is going on and my credit card company actually said they are already aware of these practices (especially with car hire firms abroad) but it does leave the door open for malpractice and i dont understand why they just cant bill my card in the normal way as they have the details anyway.

I have used PAA 3 times at Faro. They have always been good value and the cars have always been fine. The staff have always been there to meet me and overall considering the cost the service has been good.

The nicest and most helpful car hire company I know. Use them every time. I book direct with them: rates are the same (they won’t undercut their agents) but the service is a bit more personal when you book direct. Charming people, excellent English spoken.

Attendez-vous à des surprises lors de la restitution du véhicule...des griffes et coups qui se multiplient miraculeusement et une facture de réparation aussi arbitraire qu'onéreuse. A déconseiller.