Página inicial > Hotel in Vilamoura, Faro > Tivoli Marina Vilamoura Algarve Resort Análise

Tivoli Marina Vilamoura Algarve Resort

Hotel em Vilamoura, Faro
+351289303303
Avaliações: 247 | Classificação geral: Perfeito
Excelente
174
bom
38
Médio
14
Mau
3
Terrível
18
1 image 2 image 3 image 4 image 5 image 6 image

Marina de Vilamoura, 8125-901 Quarteira, Portugal

Avaliações

06/17/2020
Annie Boucton

Agréable, mais ça reste une marina ,on a vite fait le tour....
06/17/2020
Mercy Artz

You simply cannot find a better place in Portugal to visit. This place was absolutely amazing and the view, surrounding area, everything was absolutely amazing . If you are coming to Portugal , Vilamoura is a MUST!
06/17/2020
Maria Del Pilar Ponce Alvarado

Es maravilloso, tiene todo lo que necesitas para distrutar unas lindas vacaciones
06/17/2020
Ginette Couillaud

Un endroit à découvrir pour le plaisir des yeux, mais fréquenté par les millionnaires voir des milliardaires.
06/17/2020
Brian Langton

Excellent room and great facilities, large swimming pool and a beech area specifically for the hotel guest superb - highly recommend the hotel - very friendly atmosphere and very attentive from staff
06/17/2020
DINIS DE CAIRES

Excelente vista. Grata atención.
06/17/2020
Ebookers reviewer
We stayed in a Puro Beach room which gives you daily access to the Puro Beach poolside of beach. PB is a great place and we thoroughly enjoyed it. Breakfast is good but it’s the only area I have a criticism as it’s a bit like a school canteen, very busy and noisy but it was good quality.
06/17/2020
Lisa Sage

Gorgeous, simply stunning great location on the harbour, really amazing choice of breakfast options including gluten free and vegan Outdoor bar and pool stunning, great beach
06/17/2020
Ana Cardoso

Entrada muito recôndita, funcionários pouco simpáticos, a experiência não vale as estrelas do hotel
06/17/2020
Jose Gabriel

Hotel muito bom. Quartos com tudo o que é necessário e muito espaçosos. Fomos bem atendidos e ajudaram-me no que precisava. Fiz o check in já muito tarde, mas não houve problemas. A comida também é de surpreender, e o pequeno almoço tem de tudo, fresco e de boa qualidade. O quarto tinha uma vista espetacular para a marina, e muito perto da praia. Também gostei por ser muito perto do casino.
06/17/2020
Paulo Simões

Uma excelente opção para quem busca paz e sessego. Com excelentes passeios na marina (não inclusos). Entre 400 a 1500 €.
06/17/2020
Fran Clay

Gorgeous Hotel lovely friendly helpful staff. Poland spa are fantastic. Rooms are amazing especially the ones with a view of the marina
06/17/2020
nerina maria

Hotel deslumbrante....pessoal simpático...lugar maravilhoso..café da manhã..tem de tudo e um pouco mais...recomendo
06/17/2020
Markus Buchroithner

Sehr gut geführtes Hotel, sehr saubere Zimmer. Trotz der Größe des Hotels sind die Mitarbeiter in der Bar sehr freundlich und persönlich.
06/17/2020
Juanjo Castano

Servicio excelente y lugar muy amplio y confortable para vacaciones y convenciones
06/17/2020
angel mora

Recomendado. .... excelente vista
06/17/2020
José Fernandes

Excelente localização e esmerado serviço.
06/17/2020
joaquim constancio

Boas instalações, a precisarem de reparar alguns importantes pormenores...
06/17/2020
Cristina Marcelino

Adorei e amei é um hotel maravilhoso com tudo do melhor serviços diversões comida piscina e funcionários 5 estrelas não há melhor agora o preço da estadia é caro o que é uma pena.
06/17/2020
Alcides Ricardo

Um dos melhores Hotéis do Mundo
06/17/2020
Dario Goncalves

Known as one of the best marinas with a lot of amazing hotels, bars and restaurants. The tivoli marina itself have a luxury feeling starting with view and finishing with the staff who have been amazing and the great food
06/17/2020
Expedia reviewer
Tout est excellent sauf un point le SPA qui n’en n’ai pas un !Eau froide et tous les jets ne fonctionnaient pas d’ailleurs il n’y avait personne !On s’en ait plaint et on m’a Dit que c’était En fait une « piscine de vitalité « ... il y avait bien un SPA mais pour les soins donc en supplément ! Je n’ai pas apprécié ce point ! C’est dommage car le reste est vraiment au top ! On y reviendra malgré cela
06/17/2020
P. D Lucian

Einen wunderschönen Blick auf der Strand...
06/17/2020
Assifo

Hotel muito bom e com uma excelente localização na Marina de Vilamoura, com acesso direto a praia. Staff muito simpático. O único ponto negativo é o wi fi não funcionar a 100% nos quartos.
06/17/2020
Marques Teste

Excelente em todos os aspetos!
06/17/2020
Janne Hampinen

Nice hotel with excellent staff. Hotel has restaurant(s), spa, gym, outside pool area, hairdresser etc. Room had twin beds, well equipped bathroom and a balcony with a sea view. Definitely would visit second time. 4 1/2 stars.
06/17/2020
Helder Filipe

Excelente centro de congressos.
06/17/2020
Hugo Filipe Barros

Vista única. Condições excelentes
06/17/2020
Юрий Головин

Отличные номера, балкон с видом на океан, прекрасное питание. Собственный пляж, бассейны открытый, закрытый.
06/17/2020
Rita Baptista

Venho todos os anos pelo menos duas vezes, por razões profissionais. Fico obviamente com a sensação de não o desfrutar a 100%. O quarto tem varanda, nesta estadia com vista para a Marina, noutras para a piscina e para a praia. A cama é espetacular, ideal para saltar nela se fosse criança, e o colchão parece uma nuvem de grandes dimensões onde se podem adoptar todas as posições. O restaurante é fantástico, bem como o bar que o antecede. A Marina é muito alegre e com bastante vida diurna e nocturna. O Wi-Fi é gratuito. Este ano (março de 2019) está aberto o novo Centro de Congressos do Algarve, com passagem directa a partir do hotel. Propostas de melhoria: frigobar e desalcatifar os quartos. Bem sei que não é alcatifa ácaro-friendly, mas ainda assim deu para respirar mal na segunda noite.
06/17/2020
Elisabete Silva

Lugar fantástico para descansar uns dias
06/17/2020
António Morais

Excelente localização jubto à praia e marina de Vilamoura
06/17/2020
Rocio Peral ibañez

Servicio y seguridad nulo, ya que en un hotel de esas características en el desayuno me robaron él bolso con todas mis pertenencias y el hotel se desentendió por completo. VERGONZOSO!
06/17/2020
Amélia Ferreira

Decoração leve mas sofisticada. Muito bom!
06/17/2020
manuel santos

Fantástico Hotel. Localização e conforto bem como elevado nível profissional de todo o staff.
06/17/2020
Marina Montezuma

Excelente hotel , bem central. Com muita elegância, glamour e funcional. Muitos serviços que pode usufruir. Staff muito simpático, disponível, atencioso e eficiente. Excelente pequeno almoço. Recomendo.
06/17/2020
ceu almeida

Ótimo para associar trabalho científico e lazer/descanso
06/17/2020
Luis Monteiro

Serviço muito bom e equipa atenciosa.
06/17/2020
Milene Sousa

Quartos limpos , bem situado, muito boa vista
06/17/2020
Carina Almeida

Pure beach pequeno almoço
06/17/2020
A Mountain

Geniales Hotel, außergewöhnlich freundliches Personal, atemberaubender Hafen, insgesamt rundum gelungen
06/17/2020
T-iana P-chi

Muito bem aproveitado a entrada da luz . Vista adorável
06/17/2020
ana roque Ana

Excelente atendimento está á altura das estrelas que tem PARABÉNS
06/17/2020
Mariana Ponces

Centro de congressos à altura
06/17/2020
Alex Kaluza

Renovado centro de congressos com melhores condições e especto contemporânea
06/17/2020
Paul Wooding

Lovely hotel, great location, room very clean, staff very friendly and very convenient for night life around the marina.
06/17/2020
jose pereira

Serviço 5 estrelas. Staff super simpática e profissional.
06/17/2020
Aldo O. Gallese

La spa è più scenografica che bella
06/17/2020
Ivan Zázik

Kvalitný hotel s kvalitnými službami a polohou.
06/17/2020
Lisa Valadares Silva

Excelente espaço, excelente staff, excelente localização. Tudo óptimo. A repetir
06/17/2020
mercedes lopez lopez

Genial. Servicios increíbles, situación privilegiada y personal agradable.
06/17/2020
Maleni

Maravilloso. Siempre volvemos.☺
06/17/2020
José Cláudio

Excelente localização. Excelente staff. Para 5 estrelas acuda alguma falta de cuodado nos pormenores
06/17/2020
Cristina Santos

Moderno. Adequado para eventos.
06/17/2020
maria magalhães martins

Magnífico vista sobre a narina e serviço Top
06/17/2020
O meu Mundo

Super bom O espaço é lindo e super chique adorei Apesar de só ter vindo ver a minha prima cantar
06/17/2020
Laurie Davies

Very big 5 star hotel which doesn’t seem as special as it should for its price. Takes the view away from the marina.
06/17/2020
Людмила Мусиенко

Дуже відомий отель. Має неперевершені види у вікнах.Одна сторона отелю виходить на океан, а протилежна-на бухту з яхтами. Дуже видовищний краєвид...Затишні номери, але в люксах не завадило б оновити м'які меблі... І пластикові ванни я б замінила... Виглядають дешево.
06/17/2020
Daniel Ganhao

Excelente hotel, com excelente localização e com uma zona envolvente de excelência
06/17/2020
francisco moreno garcia

Sitio con buen clima y tranquilo
06/17/2020
Diana Cancio

Tudo simplesmente espetacular...
06/17/2020
João Sousa

Para umas ótimas férias em família!
06/17/2020
Ana Luísa Martins

Bom para eventos. Localização excepcional.
06/17/2020
Automoveis Pestana

Muito agradável. Pessoas educadas e simpáticas
06/17/2020
Thomas Zimmerer

Eigentlich ein gutes Hotel. Preis Leistungs Verhältnis ist ok,aber im finish happerts hald......Hauptbeleuchtung im Zimmer ist eine Stehlampe, ausschaltbar indem man den Stecker zieht.
06/17/2020
Carla pestana

Uma excelente experiência profissional
06/17/2020
Jean-Michel DUCHEMIN

Superbe point de vue sur la Marina!
06/17/2020
Ana Sofia Azevedo

O atendimento é fantástico. Os funcionários são incansáveis e cinco estrelas. Os quartos são muito confortáveis, extremamente limpos. O único ponto negativo é realmente a internet Wifi. Sinal de intensidade muito fraca, ligações instáveis sempre em quebra, redes diferentes para cada zona do hotel... consultar o email ou receber mensagens por aplicativos móveis como whatsapp foi um verdadeiro desafio.
06/17/2020
jamie freefall

Wow what can I say. Suck a Stunning hotel. This is truly what 5star means. The door staff are one of a kind. All the staff are so good and very helpful beyond any other. Best hotel iv been to so far. Must visit
06/17/2020
DENISE MARR

Amazing bed, bathroom and staff. But hated the snootiness of their Peppers Steakhouse. Was included in my half board. I was on my own and had to suffer their looks as l didn't have any drinks with my pre paid food (I drank in the bar beforehand) One of the female diners actually told me she thought l was so brave to dine alone and she could never do that! Horrible experience. Apart from that and Hurricane Leslie, the hotel was very lovely
06/17/2020
Clarissa Deveit

Kein 5* Standard Wer auch Erholung sucht ist hier definitiv am falschen Ort.
06/17/2020
Real Talk

Fantastic romantic great location a wide selection of food & beauty treatments. Fantastic customer service great rooms with views of the marina available
06/17/2020
Michael Lippuner

Eigentlich ein OK 4 Sterne Hotel, aber nicht mehr. Die Zimmer sind in Ordnung, wobei man allerdings beim Duschen regelmässig das Bad unter Wasser setzt. Ein Zimmer gegen das Meer ist eigentlich super, allerdings wurde während des Aufenthalts ein Club in einem Zelt direkt vor dem Hotel eröffnet. Der Club wird vom Hotel betrieben. Da die Balkontüren nicht wirklich schalldämmend sind, stört das wenn man schlafen möchte. Da wir jeweils früh raus mussten zum Golf spielen, war das wirklich nicht optimal. Ein weiterer Punkt sind die inbegriffenen Leistungen. Davon gibt es quasi keine. 6 Tage WiFi kostet dann schon mal 40 Euro. Das ist in der heutigen Zeit nicht mehr denkbar, sollte man denken. Die Lage im Hafen ist super, so muss man nicht in das ziemlich überteuerte Restaurant. Das Restaurant ist zwar gut, aber man isst in der Umgebung mindestens genau so gut für viel weniger Geld.
06/17/2020
keith Dias

Great Place, why they get a 5 star is the staff..they really go that extra mile..room service is amazingly customer orientated.I asked for a bannasplit, and they did everything possible to make o e.reception Sgr.Fernando also.has allot of potential and great Customer orientated, but if I am honest I think the G.M is not a hands on person as their is allot of potential to make more money, but that's just my opinion.no beach chairs, but you get a discount, that's a negative as the beach is great, take care in the water, very big drop after a few steps.I always Train, but the gym. Equipment ( Bicycle) seat very wobbly..not enough weights, it is on the private area, but since 5 days I have not seen anybody in there. Broken mirror take care.car park is free and also wireless, great connection.bery sad to see so much food being thrown away, and in the other hand they are promoting Hunger awareness around the world..like I mentioned.needs a great leader as it is a great Hotel..
06/17/2020
Maria Ferreira

Fantástica comida caseira. Se gosta da gastronomia indiana...não perca.
06/17/2020
Miguel Sousa

Excelente hotel com staff muito educado.
06/17/2020
Terence De Haas

Expected more from a 5 star hotel..... Especially after I came from Royal Savoy in Madeira which was better
06/17/2020
Peter Bowers

Location location location this hotel has it in spades, such an amazing easy to find and walk from hotel in the heart of Vilamoura - the hotel itself has amazing rooms with fantastic views and lovely walk in showers, the Resturant's are great and the breakfast is always something to get out of the comfortable bed for! The place to return too again and again.
06/17/2020
Kathrin Rosenthal

Schönes Hotel mir sehr zuvorkommendem Personal. Zimmer sind ordentlich und sauber. Balkon ist super mit der Aussicht. Frühstück ist ebenfalls sehr ausreichend und lecker aber keine Masse. Das Hotel empfehlen wir gerne weiter. Vilamoura ist jedoch nicht unbedingt etwas für Menschen die Portugal kennengelernt möchten. An indischen, chinesischen und italienischen Restaurants mangelt es hier nicht. Ein portugiesisches können wir nicht finden. Der Strand ist dennoch sehr schön
06/17/2020
Isabel Barrado

El hotel es precioso, la ubicación inmejorable, el personal encantador. Únicamente le falta tener wifi libre en las habitaciones
06/17/2020
Paulino Vieira

Localização excelente. Colado à praia e perto do centro
06/17/2020
Helga Uhl

Entspannter Nachmittag auf der Terrasse mit Blick auf den Hafen und ohne oberkörper freie Engländer.
06/17/2020
Tory Ricalis

Beautiful hotel and resort located in Vilamoura, Algarve. Situated in Vilamoura marina, we had a fantastic view of the pool/beach from the 8th floor. Staff was welcoming and greeted us warmly, provided vital information of the area and notified us of local hidden gems. 35 minute drive from Lagos, which has some beautiful beaches and scenery. Would recommend the Tivoli Marina to any couple and family looking to relax, no need to leave the resort if you don't want to, as everything is right there.
06/17/2020
Ivo Ferreira

Nice 5 star hotel in the marina from Vilamoura, beach in front of the hotel and a lot of activities to do around!
06/17/2020
Antonio Carvalho

É um hotel que não é para todos os bolsos mas com tudo é um hotel 5 estrelas em tudo
06/17/2020
Paula McCabe

Short stay with my infirm mother. Staff were very attentive. There was a slight issue with the room but we were given a suite all be it for one night but the transition to the new room was seamless . We needed a wheel chair during our stay and couldn't locate one ourselves. When I asked at customer service within 2 hrs we had a wheel chair delivered. This hotel holds a lot of memories for us with excellent location, staff , and customer service I would never hesitate in recommending this property.
06/17/2020
Eoin Maher

Brilliant location... right on the beach and right by the marina!! Incredible views and friendly staff!!
06/17/2020
Ebookers reviewer
Fab hotel, 1 minute from beach. Special mention to Jorge who really went above and beyond making us feel at home, and sharing his local knowledge so we could make the most of our visit, always so friendly. Hotel was clean and certainly 5stars
06/17/2020
Kristina Norkute

Labai geras viešbutis, kurorto centre ir ant jūros kranto.
06/17/2020
laura campbell

Lovely hotel. Visited restaurant and bars. Felt menu was limited in Peppers, but delicious when food came. Lovely views.
06/17/2020
Marius Smyth

Superb Everytime you go. If you don't mind spending a little and treating yourself.. go there on date night or take the family!
06/17/2020
tomer arditti

Une belle découverte le personnel l implantation (hotel idealement placé avec dun côté l espace piscine plage et de l autre acces direct a la marina) les familles avec poussette apprecieront. Pour le reste la vue de notre chambre les restaurants comme le service nous avons passé un séjour de rêve
06/17/2020
Day Roveda

Precioso hotel de portugal. Al Tívoli el que yo fui no estaba sobre la playa. El Hotel valía mucho la pena. Tiene unas instalaciones muy buenas muy amplias y excelentes vistas. La atención fue muy buena
06/17/2020
Expedia reviewer
Hôtel bien situé mais pas digne dun 5 etoiles :- jai trouvé un demi-citron usagé dans le mini-bar et un megot sur le balcon.- Malgré le pare-douche (completement inefficace) il est impossible de se laver sans inondé la salle de bain, même en se lavant accroupi dans la baignoire.- Le petit-dejeuné est decevant comparé aux vrais 5 etoiles de Villamoura (Anant****ra par exemple qui lui, est exemplaire dans tous les domaines bien quun peu isolé).- Que dire de la piscine dont le carrelage se decolle, et dont les rustines ne sont même pas avec des joints...Les transats sont sales et le personnel nest pas particulièrement aimable.Les chambres sur la marina sont bruyantes, et les avions décollent au-dessus de lhotel de 6h00 à 23h000Je ne recommande pas cet etablissement, il ya mieux au même prix, voire nettement moins.
06/17/2020
miguel vitullo neto

Um lugar inesquecível Fora de série bares transados, tudo muito especial recomendo
06/17/2020
Franco
Wonderful spot. Perfect hotel. Everything to perfection. The staff was also wonderful and welcoming and attentive. Very elegant hotel.
06/17/2020
Soalix Paredes

Llegamos sin mucha expectativa y fuimos gratamente sorprendidos, es una excelente opción para niños y adultos,la habitación muy cómoda, la limpieza de 10, el servicio también, lo único que le falta es mayor variedad en el desayuno, siendo un país con tantas delicias culinarias el menú es muy básico.
06/17/2020
Paulo Serra

Somente de fora. Muito grande, bonito e movimentado à beira da marina.
06/17/2020
joaquim teixeira

VILAMOURA UM DESTINO TURÍSTICO MARAVILHOSO, CONVITE PERFEITO PARA UMA FÉRIAS INCRÍVEIS. .
06/17/2020
Alexandre Mestre

Sem igual e num local muito priveligiado. Nunca desilude
06/17/2020
Dário Vidal

Excelente, excepto piscina com falta de supervisão sobre mergulhos e insufláveis.
06/17/2020
Fernando Pinheiro

Excelente local. Hotel muy viejo a necessitar de obras para se considerado 5 estrellas, mucho menos de lujo!
06/17/2020
Custodio Santos

Óptimo local para se estar em férias com os amigos
06/17/2020
Luis Guimaraes

Excelente localizacao para marina,restaurantes e praia.Boa comida.Funcionarios excelentes. O melhor em Vilamoura
06/17/2020
carlos alberto barata

Bom local muita animação e alguns eventos.
06/17/2020
Mega Lights

Muito bom espaco com bastantes diversões muita coisa para ver e fazer e muito bem situado. Recomendo
06/17/2020
Maria Vitoria Carneiro

Hate this hotel, this ain’t no five star hotel let’s start there. I leave the hotel at 9 in the morning and come back at 6 in the afternoon to find my room still not done. When it is done it’s done like a 9 year old cleaned their room. My bed looked like they did it and then laid down to play on her phone. They should make the people who work here take a hospitality class, so fricking rude. The lights in my room malfunctioned and the ac doesn’t work that well (I sweat while I’m sleeping). In the pool area I waited about 15 mins for someone to pass by and they didn’t even stop when I asked. Bathroom gets water all over because they don’t build a decent place to shower, if my boyfriend were a few inches taller he wouldn’t be able to take a shower comfortably. Sink was all clogged. We booked a room with a couples bed and we got to the room to see two twin beds just pushed together, we asked of there was a way to make it more comfortable for us to sleep together but there wasn’t anything available. The gym also doesn’t have ac in this heat wave. This hotel has to get better in order to call itself 5 stars .
06/17/2020
Joaquina Urbina

Limpieza escasa,obsoleto en infraestructuras,relación calidad precio desproporcionada, poca atención al cliente.
06/17/2020
Jay
The hotel is wonderful and the location next to the marina is perfect. We upgraded from a marina view to a see view; but this is very pricey. The people are great, the bars are okay but not outstanding. The area around the pool is nicely done, but the pool isn't heated so watch out for the first entry, and due to the hotel being next to the sea it can get a little windy. Still really enjoyed the whole experience.
06/17/2020
Carlos Goncalves

Super au bord de la plage et de la marina
06/17/2020
Ian McCreery

This was our fourth visit to the Tivoli and what has brought us back to this hotel still remains with a few improvements.The poolside restaurant Oregano has really great food with the prices not being overly expensive for the area.Staff are just as good,with nothing too much trouble and the location speaks for itself.Planning trip number five.
06/17/2020
Ricardo Esteves

Amazing place with a fantastic seaside view. Had drinks at the outdoor area of the hotel. The ambiente is high class, the service very convenient and price reasonable. The hotel itself looks great and it is surrounded by a harbor with many boats. All in all it is worth visiting this place for food and drinks
06/17/2020
Orbitz reviewer
This hotel needs work. The rooms smells and the beds are hard as rocks. We had to switch hotels. The location is great next to the marina and the beach is nice but the pool area and the rooms are just okay. It’s more like a 4 stars hotel not 5
06/17/2020
Expedia reviewer
Weve booked Purobeach room, overlooked marina.Nice and clean room with 2 balconies and one bedroom + one living room.Access to Purobeach Club was included.Clean beach and good services offered by Purobeach club. Great DJs music.Very nice location. Direct access to marina with a lot of different restaurants.Were satisfied with this hotel.
06/17/2020
Rocha Figueiredo

Tudo o que pode esperar de um hotel de luxo!
06/17/2020
Catarina Trigo

I went there to have dinner in a conference and really liked this place. The garden and pool are very big and beautiful.
06/17/2020
Afonso Loureiro

Excelente Hotel, já sou cliente habitual. Merece as 5 estrelas.
06/17/2020
Paulo Horta

Tem uma vista fantástica sobre a marina de Vilamoura. Local muito acolhedor e atendimento muito simpático
06/17/2020
Sara Silva

Foi maximo estar no Tivoli
06/17/2020
joao sousa

Tem uma ótima vista e serviço
06/17/2020
Joseph Vines

Not spectacular for a 5 star. Room had an influx of flies in the bathroom and all round decor and upkeep was very tired. Could probably do with a revamp. Nice, friendly, helpful staff mind you.
06/17/2020
Alison Goldie

This is a lovely hotel in the town of Vilamoura in Portugal - the setting is stunning and the rooms are modern and bright - we had a room overlooking the marina with a balcony which was really nice. Transfer from Faro is really easy and costs around 25 Euro’s if you book ahead.
06/17/2020
Expedia reviewer
Ma copine et moi avons passé un week-end d’anniversaire fabuleux à la marina.C’est l’hotel le plus grand et le mieux situé de Vilamoura.En effet il répond plus que mieux à son 5 étoiles munies d’un spa avec une piscine intérieure et extérieure .Le service de chambre est plus qu’à la hauteur au moins 2 fois par jours avec des petits chocolats comme aphrodisiac.Le petit déjeuner est servi avec champagne saumon .Ce fut un week-end d’anniversaire riche en émotions avec des excursions de la sublime Algarve .Je recommande fortement cet hôtel que nous referons certainement dans les années à suivre .Un grand merci JB
06/17/2020
Alistair
Great location but Hotel too large and busy. Breakfast was like being in a canteen and we never saw the staff smile of interact with any guests. To top it all, we had a massive Cockroach in our room on the last night - not what you expect from a 5 star hotel!
06/17/2020
Marek Wolny

Pięknie położony ekskluzywny hotel. Miła obsługa. Polecam
06/17/2020
Nelson Monteiro

Melhor hotel de Vilamoura com vista marina e vista mar localização perfeita ao pé da restauração,, Top,,
06/17/2020
Conor Mcgrath

Was here for a wedding and the venue was fantastic! The setting was amazing and everyone had a great day. Food was fine, for a wedding, the service was so quick and professional. Would recommend this hotel to anyone
06/17/2020
mohamed alami

Très belle localisation Service impeccable Idéal pour des vacances en couple ou en famille.
06/17/2020
Susana Casquinha

Hotel 5 estrelas embora neste momento em processo de renovação com parque limitado e caro
03/17/2020
José Mário Furtado Antas Guimarães

Sou cliente desde a sua abertura em 1987
03/17/2020
Expedia reviewer
The service was mainly excellent as was the food, we were staying on half board basis. We also had a lovely seaview room.
03/17/2020
Rui Oliveira

Boas instalações para congressos
03/17/2020
Isabel Araújo

Faz jus ao nome e ao local onde está situado. Conforto, qualidade e luxo.
03/17/2020
Expedia reviewer
--If you're looking for a 3 star property, you will be happy here. If you're looking for a 4 or 5 star hotel, you will not be happy. The overall level of service, customer care, food, and property management is not of a high end hotel. There are plenty of other hotels in the Algarve that I would choose to stay at next visit. --We were disappointed by the cleanliness of the rooms - they were also outdated (other than nice all white bedding) and had scuff marks on the walls and the furniture looked dirty and stained. Outlets were oddly placed and made it hard to charge phone, use curling iron, etc. The bathroom toiletries (shampoo, lotion, etc) were clearly used and left by the previous guest and not replaced.--The dinner buffet is not worth the price. You are better off walking a few minutes to one of the other restaurants in the marina.--The breakfast buffet was very good with a large variety of food and beverages--Room service was quick and friendly, but the quality, temperature and presentation of the food was lacking. Would not recommend.--They are also doing construction on the beach area in front of the hotel which caused a lot of noise and there was no access to the beach which was disappointing.
03/17/2020
Amy Carter

Wonderful customer service and amazing breakfast! The spa was also great, connected to the hotel - went for a massage in a relaxing bali-style room with private plant-filled garden. Relaxing and beautiful hotel within easy reach of beautiful, quiet and natural beaches along the Algarve.
03/17/2020
Expedia reviewer
LIKED EVERYTHING, HAD BEEN THERE A FEW TIMES BEFORE SO I KNEW WHAT I WAS BOOKING. GREAT PLACE, LOCATION, FOOD AND DRINK, ALL ROUND VERY BOOKABLE.
03/17/2020
Expedia reviewer
Everything was top class the professionalism of the staff and facilities. It was my birthday whilst there and they surprised me with room service of champagne and birthday cake. Left early for flights home and we were provided with a breakfast box. We felt thoroughly looked after! We would definitely recommend and will be returning with the family!
03/17/2020
Expedia reviewer
Positives: Large room, large bathroom, breakfast great, location fantastic!Negatives: Building work going on (would have been good to have been notified before hand ). Room was not cleaned on one of the days and when we told them all they did was bring clean towels without cleaning the room! We had a marina view which was nice but spoilt by excessively loud piped music played outside so you could not sit on balcony and talk without shouting. No hot water during the day 9am to 5pm one day.
03/17/2020
Sadegh arefi

We would come back! Great hotel with very nice and helpful team, nice location, good breakfast, big rooms....
03/17/2020
Said Emam

Für die Leistungsangbot höchsten 4 Sterne.
03/17/2020
Maria Pereira

Tudo excelente Funcionários muito simpáticos e sempre prontos a ajudar Recomendo Vou voltar de certeza
03/17/2020
Keith Litherland

Excellent hotel with great facilities and service from very attentive staff. Would certainly recommend
03/17/2020
Udo Puetzfeld

Schöne Zimmer mit tollem Blick (in unserem Fall auf die Marina). Hervorragend freundliches und höfliches Personal in allen Bereichen. Leider muss man im Moment wegen Bauarbeiten große Umwege laufen, um zum Strand zu kommen.
03/17/2020
Maria

Bom hotel, localização com óptimas vistas Funcionários atenciosos
02/17/2020
Mrs
Staying at a 5* hotel you would expect to be warned that the main pool was closed, no direct access to the beach as it was closed, on arrival met with scaffolding in the entrance and drilling! Breakfast offered a superb selection but it was like sitting in a noisy overcrowded cafeteria with very little space between us and the next people, no option to sit outside even though the weather was good 19 degrees. It was not at all relaxing or enjoyable The sun beds basic no cushions and lots of cigarette ends all around the sun beds you had to get a towel from the indoor pool which was always completely full of people. Coffee facilities in room for the stay you are given 2 coffee pods then you are charged. Marina side of hotel although a great view absolutely no sun so if you can book sea view Table tennis table in the middle of the hotel lobby, winky and not one decent bat or ball, when we asked for replacements at reception we told to go and ask at the indoor pool.
02/17/2020
Expedia reviewer
Location of the hotel is superb and the staff friendly and helpful. Was a special anniversary and we were given a little something in the room. We will be back
02/17/2020
Cilla Paul

Staying at sister hotel, Anantara Vilamoura. Visited Tivoli for dinner, at Peppers steakhouse, and I enjoyed every bit of it Service, wine, and the food were the best. Please try it for yourselves. I've even sffed pictures
02/17/2020
José Manuel Fernández Morán

Espectaculares vistas desde plantas altas
02/17/2020
Vitor Torrinha

Um jantar maravilhoso , muita simpatia e profissionalismo
02/17/2020
nohelia morillo

Bello lugar con una. Vista única y agradable personal
02/17/2020
Sue Tripp

Scenic, friendly with extremely friendly people. Lots of shops to visit and beautiful restaurants and cafés with affordable prices.
02/17/2020
Maria Emilia Leite

Há 20 anos que o frequentamos quer em Congressos quer em férias com a familia ! Está cada vez melhor!!!! É notável a simpatia dos funcionarios que fazem sempre uma"festa" qdo nos reencontram!
02/17/2020
Mário Saraiva

Local com vários cafés, restaurantes, bares e lojas
02/17/2020
Pedro Molleda

La mejor localización de la zona en un hotel increíble
02/17/2020
Rui Tardão

Excelente hotel na marina de Vilamoura, está marina está classificada como a melhor de Portugal e uma das melhores da Europa. Vale a pena uma visita.
02/17/2020
Graeme Smith

Loved staying here. 5 star hotel isn't enough!! Its beautiful, has fantastic facilities and is located on the marina front.
02/17/2020
Wolfgang Jöntgen

Ein moderner, sehr gepflegter Ferienort mit zahlreichen Restaurants, Bars und Attraktionen z.B. Wassersport
02/17/2020
Mike Sharp

Lovely hotel, nice setting by the marina. Food options are great for breakfast and dinner if your half board...Would recommend it at this time of year, whereby you can get great deals...
02/17/2020
Hotels.com reviewer
For a short break out off season this is an excellent hotel, friendly service with a great location in resort. Lovely indoor pool and spa, plenty of toiletries provided so you don’t really need to take your own, breakfast buffet both hot and cold was extensive with freshly cooked eggs and omelettes. We had a beach facing room so we got the sun which you wouldn’t in the winter if you face the marina but in the summer the marina side might be preferable.
02/17/2020
Nick Muir

Doesn't really feel like a 5 star hotel in comparison to others I have stayed in. Staff are friendly but things seemed a little disorganised, room wasn't ready until really late and they had a number of other funny little issues like running out of glasses in the bar.... Viamoura is not my sort of place but hotel does have the best spot in town.
02/17/2020
Jorge Castilho

grande serviço comida fantástica
02/17/2020
Bernd Gassmann

Das zweite mal in Portugal mit der Firma, riesen Party und super gegessen.
02/17/2020
sara vitoria

Ótima acomodação, funcionários simpáticos, delicíoso pequeno almoço.
02/17/2020
Filipe Rodrigues

Hotel de referência em Vilamoura. Situado bem no coração da Marina. Popular para Golfistas e Turismo de excelência
01/17/2020
Emmanuelle D.

Magnifique hôtel avec prestations de grande qualité et cuisine très raffinée.
01/17/2020
Elayna Sealey

Beautiful hotel would definately return... unfortunately i missed a few things because of the season but was still amazing
01/17/2020
Jon Macfarlane

Nice hotel but you cannot easily reach the beach from the hotel, there is a fence blocking the way making it a 20 min walk or needing to slide under the fence on your tummy
01/17/2020
Expedia reviewer
We spent a week in this fantastic hotel over the New year period . Great location and wonderful staff ensured that we enjoyed another relaxing stay . The new years eve function at puro beach included an excellent tasting menu , fireworks on the beach and dj performance .
01/17/2020
Aramesh Yahyaei

This hotel is a scam. My credit card was stolen a few days ago. My cellphone was also hacked. I informed police and the bank and blocked the card. But I noticed with my credit card someone booked a room in this hotel. I informed the hotel the same day and explained the conditions. I did ask the management to be kind and consider it as an exceptional circumstances but after much follow-up they finally said we would not return the money. I was so disappointed. The hotel managers have no sympathy. at all.
01/17/2020
Lolita Marques

Quartos com falta de Manutenção. Luzes nao acendiam. Falta de Água de beber no quarto.. Nao foi feita a reposição do Mini Bar. Infelizmente no réveillon cobraram bebidas a parte após o jantar.. estou a falar de 1 Fanta.. E não foi de mofo nenhum excesso... a nossa mesa nem o champanhe consumiu.. O buffet deveria ser em 2 lados da Sala e não mandar cerca de 500 pessoas todas para um único sítio. As variedades de comida deixaram a desejar..
01/17/2020
Ana Baptista

Pequeno almoço muito aquém de um hotel de 5 estrelas com filas de meia hora de espera, má organização do serviço com falta de comida antes do encerramento, péssima experiência.
01/17/2020
Luis Saraiva

Tanto luxo e o pessoal mal tratado , recorrem a extras importados do terceiro mundo pois pagam pessimamente mal.
01/17/2020
Juan jose Jimenez Martinez

Todo bastante bien, calidad, limpieza, comodidad, y servicio.destacar la amabilidad y profesionalidad del maitre del rest pepper's
01/17/2020
MIGUEL ANGEL BAENA FERNANDEZ

El hotel está muy bien lo que no entiendo que se vaya con media pensión y en recepción nadie tiene idea de cómo va me dicen que tengo un crédito de 40€ para gastar en el resturante, me envían al restaurante a preguntar y allí me dicen que la comida si que está incluida lógicamente no la bebida y que tengo que estar a las 7 de la tarde. Como no me convence vuelvo a recepción a preguntar y me dicen que preguntan al chef y tras una larga espera me dicen que puedo ir a las 19:30 y me dan el menú. A la hora de cenar todo muy bien son unos seis entrantes y tres pescados y cuatro carnes de segundos y cuatro postres a elegir todo de muy buena calidad y perfectamente atendidos. Estando en el restaurante veo otras personas con media pensión que llegan a las ocho y media y no les ponen problemas así que no entiendo lo del horario supongo que me lo dijeron por si colaba y así evitar maxificaciones porque en la recepción me dijeron en un primer momento que era de 19 a 22 horas
01/17/2020
MD R

Wonderful hotel ,great location and super breakfast,really enjoyed the spa treatment .A special mention to the vening staff at reception for extending the stay at the same rate .
01/17/2020
Tolo Martinez Perez

Hotel moderno y con buenas instalaciones
01/17/2020
Hotels.com reviewer
I was a bit disappointed that you had to pay for the coffee in the room after you had received your one welcome pod! For A 5 star hotel I thought this may have been included. The balcony door was flimsy and didn’t seal properly so we could hear a whistle throughout the night and the ice machine on the corridor was out of order. Buffet breakfast was delicious and the service and friendliness of all staff were great though and we would stay again
12/17/2019
Kelechi Okegbe

Simply breathtaking views of the ocean and the marina. Staff are professional, the hotel is clean and equipped with a gym, several restaurants, indoor and outdoor swimming pool etc
12/17/2019
Daniel Neves

Serviço exelente simpatia muito bom
12/17/2019
Dominique Roussel

Plutôt que d'énumérer ce qu'il y a. Dire ce qui manque: rien..du petit déjeuner ou chacun trouvera ce qui lui correspond: avec ou sans gluten, fruits frais, miel extra. La salle de sport géniale, piscines dedans et dehors. Bar dans la chambre. A vérifier ce qui est compris ou pas dans le mini bar.
12/17/2019
gonçalo Moreira

Muita limpeza e a nível de congresso impecável
12/17/2019
João Pedro

Bom resort para passar umas ferias na magnificas ferias com um atendimento bom com uma boa vista para a marina de vila moura.
12/17/2019
Alan Bell

We were there for much birthday and we were given champagne a d birthday cake in our room compliment s of the hotel and staff brilliant
12/17/2019
Samuel Bunyan

We stayed as a family of four and the room was amazing with a jaw dropping view. We went in the pool every day. And in the evening,we ate at restaurants on the marina from,pubs to Thai to Chinise to Mexican.
12/17/2019
Ana Paula Barão

Local maravilhoso como sempre.
11/17/2019
LAURA CP

Muy limpio y confortable. No le pongo las 5 estrellas porque echamos en falta en el desayuno jamón y tortitas de avena.
11/17/2019
henrique guerreiro

Hotel antigo mas sempre atual
11/17/2019
Inês Costa

Excelente localização. Óptimo serviço. Quartos acolhedores e com decoração moderna e confortável. Bom pequeno almoço.
11/17/2019
Hotels.com reviewer
Our 4th stay at the Tivoli - keep returning because it is so good.Fantastic position, great team of staff, lovely rooms.
11/17/2019
Hotels.com reviewer
Couldn’t really fault my stay. Location is ideal as it’s right on the marina. The staff was so helpful and friendly and nothing was too much for them.great size room and very comfortable. If I had to not pick anything was in the public areas you could see some of the areas of roof were suffering damp and was patchy, but this didn’t effect me and would 100 % return
10/17/2019
Hotels.com reviewer
Check in was quick and the staff very pleasant. We were sadly only there one night on a golf trip. However service was attentive and courteous. One of the best hotel beds I have slept in.Great location, having stayed in most of the hotels in Vilamoura, the Tivoli has spoiled me. I would definitely stay there afain.
10/17/2019
Domenico De Vivo

Ottimo location per una vacanza
10/17/2019
John Fogg

The place to be any time day or night. Some really good restaurants, and some good shops though can be quite expensive .
10/17/2019
João Pulido

Um hotel único, numa localização única!
10/17/2019
Patrice Piasentin

Belle emplacement. Hôtel confortable prêt de la marina et des rues piétonnes.
10/17/2019
Fabian Triebel

Gutes Hotel der Luxusklasse - leider dementsprechend teuer.
09/17/2019
fwelly

The Spa is fantastic.Beautifully appointed with exceptionally trained and talented therapists. I saw Laura and Andreia both of whom were absolutely wonderful
09/17/2019
Sérgio Da Cunha

O mais bem localizado da Europa
09/17/2019
Alan Costello

We have just returned from our holiday at this hotel and although we enjoyed the holiday the hotel was a let down. This hotel is not 5 star more like 3. The majority of the staff , cleaners,waiters, bar staff and especially breakfast staff all seemed to be miserable , no smiles no greetings. The room was ok but many things like toiletries not replaced, milk not topped up, cups and glasses not taken away and replaced, unacceptable when you pay for and expect 5 star. The balcony had a wobbly floor which was unnerving , the glass balcony was dirty and never cleaned and neither was the floor. On our floor 5th, people were using the tall vases outside of the lifts to leave there empty pizza boxes,many of them, empty wine bottles, trays of large aliminum curry dishes left??? Why ,what kind of people do that , they were left there for at least 24 hours.... maybe the cleaners were also annoyed at this and that's why they left them there all that time. Would not return to this hotel, it's a shame as the location is beautiful and deserves a beautiful hotel to compliment.
09/17/2019
andrew
Please make the extra cardio room available free to all guests. I think it was a kick in the teeth that you advertised this fitness room on the internet (an this was one of the reasons why I booked this hotel) but when we got to the hotel we found out that we had to pay to use the room. very disappointed.
09/17/2019
Janice Haslam

Nice view hotel not worth the 5star dated in places shower mold .very expensive some cocktails taste cheep not natural beach one don't think they put alcohol in
09/17/2019
Jorge Silva

5 estrelas para este hotel, localização soberba e vista do quarto incrivel. Serviço do hotel muito cuidado e atenção para o cliente
09/17/2019
Lickfold Junior

The staff are really nice and friendly. The pool was big and well taken care of. The view was amazing and the service was incredible. It takes you no longer than 2 minutes to get from the pool to the beach. 10/10 would recommend
09/17/2019
Paula Peixoto Cordeiro

Atendimento acolhedor, funcionários simpaticos e atenciosos.
09/17/2019
António Manuel Simoes das Neves

Na minha opinião a melhor e das mais belas Marinas de Portugal. Adoro contornala de bicicleta pela manhã, mas à noite, principalmente em Agosto, até a pė é difícil andar. Também tem restaurante com preços acessíveis, China por exemplo, E algumas lojas também. Gelados são caríssimos em todas.
09/17/2019
Pedro Almeida

Local TOP para passear com a família, jantar oy comer um.gelado.
09/17/2019
Regan Valle

Its very nice to look out over but just makes me sick how rich some people are to have all of those fancy cars lol.
09/17/2019
Andrade

Tem um bar aberto a clientes exteriores o que quem não fica no hotel da para ver e qualidade do serviço.
09/17/2019
chadert chadert

je suis resté 3 jours du 15 aout au 17 et pour les trois nuits j ai payé 1558 euros 500 euro la nuit pour une chambre au 3 étage vue sur mer ce qu on appelle une chambre delux j ai trouvé une chambre banale le mobilier trop vieux pas du tout propre une chambre d un hotel 3 étoiles j était très déçu pour ce que j ai payé j ai fait des réclamations à la réception on ma répondu ce sont les tarifs
09/17/2019
João Costa

Excelente hotel com um staff super profissional.
09/17/2019
Joel Martins

Do melhor.... recomendo vivamente....
09/17/2019
Gill Lines

Fabulous hotel on the marina. Family suite upgrade was a welcome added bonus. The reception staff were welcoming and professional. The suite beautiful and the bed extremely comfortable like sleeping on a cloud! Pool area, food and staff excellent. Breakfast was delicious. We enjoyed our stay.
09/17/2019
E cantam de galo Cocoroco

Vilamoura foi sempre e será sempre um local de glamour ....
09/17/2019
malcolm mclister

First and foremost location is superb. Front office are professional and helpful but real shinning stars are Patricia in Customer Care and the two (Did not take names) older Doormen, in particular Gent with Moustache who went way and beyond. A True Professional and Decent and caring Person. Unfortunately Housekeeping are dreadful A) Had requested iron and ironing Board direct with Housekeeping and later Front Office but only came day later after repeated requests B) Housekeeping Maid was insistent that she cleans room and she started cleaning room whilst we were still in room preparing to go to pool C) I was bitten by large mosquito and swatted it against wall and unfortunately this was never cleaned away for last 3 Nights of our stay,hard to miss large bug and blood spat on wall next to bed D) On last full Day requested iron and ironing Board and came hours later (Requested 3pm and came just before 7pm after chasing Front Office) E) Room never cleaned properly (Dust etc) constantly asking for Towels etc Throughout our stay in Room 418 the toilet flusher was faulty and although this was reported on first Day it was never looked at which meant every time you flushed toilet it constantly stayed in flush mode and you had to jiggle flusher unit or float for it to return to normal refill mode. However overall with exception of Housekeeping and Maintenance was Wonderful Stay but certainly not a 5* experience.
09/17/2019
carlos afonso

Très bel endroit Super hôtel vue sur mer A faire au moins une fois
09/17/2019
Jose Vilela

Regressar a este hotel è sempre um prazer
09/17/2019
Luís Carlos Moura Cabral

Boa localização e boa vista sobre a marina. Os funcionários devem ter um pouco de atenção no trato entre eles, passa o ambiente para os hóspedes.
08/17/2019
Zouzou

Endroit sympa à voir. Je déconseille cependant les activités comme la traversée en catamaran. ...très cher pour au final rien!
08/17/2019
Hotels.com reviewer
Definitely not a 5* Hotel, a mid range 4 star. Not as good as W or Westin’s I’ve stayed before. Poor breakfast and HB dinner
08/17/2019
Bruno DelCosta

Não tenho dinheiro para me hospedar lá mas é bonito por fora
08/17/2019
Hotels.com reviewer
It was a very nice stay! The hotel is the finest in Vilamoura and the location is perfect. Only negative was the elevators who worked so slow. Also peaoe are up putting their towels on the sun beds earlt in the morning on not showing up until noon. This is frustrating, so it’s hard to get a bed located by the the pool. Great breakfast and food alternatives. Amazing staff!
08/17/2019
Rui Pereira

We stayed for a week and had an amazing experience. Staff was very nice and helpful, not only our room was ready when we arrived at 12 but also they had champanhe and cake waiting for us because we were celebrating an anniversary. Breakfast was delicious. The only small annoyance was lots of people “reserving” pool chairs by laying towels on it and then disappearing for hours.
08/17/2019
Hovo Sepuhyan

The best hotel on the south coast. Has great marina views. Great location in town surrounded by bars, restaurants and shops. And the purobeach is the best beach. Highly recommend while visiting south Portugal.
08/17/2019
Miguel Pereira

hotel 5 estrelas, com quartos com vista para o mar ou marina, na Marina de vilamoura e com praia para o lado oposto! Muito Bom!
08/17/2019
Rabia Salamah

What a excellent hotel, my family and I have just left this hotel and it was brillaint. We are already looking at booking next year
08/17/2019
paula palma

Bom ambiente e bom serviço.
08/17/2019
Ciro Renino

Classico luogo del privilegio. Autoreferenziale.
08/17/2019
Barbara
Great location, nice rooms, beautiful pool and beach area, delicious food. A little more staff in the restaurant would be appreciated.
08/17/2019
J Lourenco

You can see lots of expensive cars, big & luxurious boats t the marina. Lots os places to eat, but you have to chose what you like.
08/17/2019
Jorge Sosa

Increíble el servicio y el lugar, un sitio precioso.
08/17/2019
Tommy Flynn

Arrived today at 10am. It’s now 2.15pm and room still isn’t ready. Being a 5 star hotel you think they would prioritise this. Very poor service so far. So far hotel looks grubby I’m really surprised they have a 5star rating. After 3pm finally got in room. We paid £285 a night for this room and it’s not much better than a travel lodge in UK that you pay about £60 a night. Shocking to be honest. This hotel is not worth the money.
08/17/2019
Jeevan S1NGH

Honestly when I used to go Portugal every year, I always stayed at this hotel and it was amazing,but I went there recently after years of missing out on this place, it wasn’t good
08/17/2019
Mauro Wang

Uma vila turística construída para classe média alta, com vistas espetaculares, muito bom mesmo. Excelente, adorei. Ao redor tem ainda bons restaurantes com culinária de diversos países e lojas para compras.
08/17/2019
Nuzhat Bangash

Beautiful, majestic, hotel, ideally located near the marina, restaurants, shopping centres, etc. One can enjoy the vilamoura beach view from the neat and comfortable rooms. Excellent services of spa, swimming pool and much more.
08/17/2019
fatima marques

Excelente em tudo. Estive na primeira semana de Maio de 2019, desde instalações, limpeza, decoração, qualidade e bom gosto, atendimento, desde o Pequeno Almoço, Restaurantes, Piscina e apoio de Praia, maravilhoso, colaboradores educados, humildes, competentes, disponíveis, primam pelo bom gosto e excelência. Parabéns. Recomendo vivamente, é um verdadeiro Hotel 5 estrelas a todos os níveis.
08/17/2019
Expedia reviewer
L’établissement Est bien placé par contre le petit déjeuner n’est pas aussi bon et la piscine fait camping trop d’enfants
08/17/2019
David de Carvalho

Lugar muito bonito mas os preços praticados são de aeroporto: tudo caro demais, nem parece Portugal.
08/17/2019
Morad Moazami

We arrived with a group of 27 people, and several of them have already left as a result of bad service and the rude attitude of those staffed. One guest, upon checking to pay her outstanding bill, noticed that the hotel had charged her 400 extra euros for another night’s stay. With some interrogation, they were finally convinced to deduct the charge. What they did not compensate for, however, was the expensive dress she had left on her bed - only for it to disappear with no compensation or apology. This is the level of ineptitude each of our fellow travelers have dealt with day in and day out. The rudeness of the staff also haunted us throughout our stay. When one sixty year old guest simply asked about the cramped and slow nature of the elevators, he was told by the reception that he is on vacation and shouldn’t be complaining about elevator speeds. Likewise, another guest, nearly 80 years old with a severe back condition, who for the life of him could not climb the flight of steps from the marina to the hotel, was refused access to the lower lobby past 12:00 AM due to “security reasons” despite his family imploring the front desk to make an exception. He had to spend the entirety of the next day in his room, dealing with severe back aches. Of course, this also tells you about the lack of accessibility in this supposedly five star resort as well. What if an individual on a wheelchair required such assistance? With no ramps, what was such an individual to do? Let us also mention that fact that the front desk often refuse to answer their phones when we call from our rooms, how the staff at the breakfast buffet rudely throw us out of the restaurant by 10:45, as though the only inclusive meal of the day must be paid for with angry glares and rude comments. And let us also emphasize the fact that the resort’s “private beach” requires you to churn an extra 20 euros a day just to be able to lay in front of the sea. Everything comes with an extra cost here, even for-granted things like a beach! Overall, for a group of people that had travelled thousands of miles for a family reunion, this resort has left quite a bitter taste in our mouths. We will not be returning, and we cannot try enough to dissuade anyone else even considering this place as a vacation spot to look elsewhere.
08/17/2019
Mammad Moazami

A terrible experience !! Very inefficient and rude staff. The front desk and operator and emergency phone never pick up the phone . Poor housekeeping . Always one or two elevators don’t work . Very unresponsive to complaints .
07/17/2019
Greg Kaminski

The Tivoli Marina Vilamoura hotel boasts itself as a five star hotel but in my opinion is only a three star property at best. The reason for two of the three stars is for the good restaurants on the property and for some of its friendly staff members. I had the chance to eat or drink in 5 of the Tivoli’s restaurants and had somewhat fairly nice but inconsistent experiences. My wife and I dined in our first night at the Puro Beach restaurant located literally on the ocean front. It’s a beautiful dining room situated directly on the beachfront with terrific views. The room itself was all white with low tables and low effective lighting. We were greeted by a friendly staff and were waited on by a very knowledgeable waiter who guided us through the extensive fresh fish display and let us design our own dinner menu. The food was fresh and delicious and at a very reasonable cost. Our waiter even gave us day trip traveling ideas for the next day. We also dined at the Peppers steak house on the property the following evening. At first there was a huge disconnect because once being seated we did not have a waiter approach our table for 20 minutes. I had to go to the host stand to ask for a waiter to take our drink order. After waiting another 10 minutes for our drinks to arrive did the evenings experience improve. The server who ended up taking our order was able to help us choose the right steak from their huge selection of cuts that are all cut to the order. We were going to share the Tomahawk Steak but the waiter was great to talk us off the 1+ kilogram steak (2.5 lbs) and brought us a very tasty 22 oz ribeye. Part of the steak was cooked more rare than than medium rare and he was quick to notice and return it to the kitchen for a quick refire on the grill. Our other food experiences were similar at the hotel whether or not in a restaurant or at one of the two swimming pools or Puro beach club were good. Speaking of pools, the main pool at this hotel is seriously lacking maintenance and had black mold encased in all the missing tile pieces that are apparent throughout the entire pool. We did spend a whole afternoon at the Puro Beach pool, hidden away in a very remote part of the resort. The first greeting we had was a very rude pool host who was extremely unfriendly and made us feel very unwelcome at the pool. She first told us that they were completely booked and had no chairs available. After some prodding she eventually found two pool chairs that we could have. The problem here is that when checking in, we inquired about this adult only pool and the staff person checking us in told us that we could just go to the pool and make our reservations. The person who checked us in should have told us to go to the pools website and make reservations there. Apparently the majority of the people who go to this pool are non hotel guests and take the majority of the good seats. The hotel should give priority to any paying guests of the hotel before allowing people from outside the hotel take up all the pool chairs. We tried to make reservations for the next day and for Sunday and the rude host informed us that they were fully booked. Again, the hotel should be more concerned with guests if the property and not taking reservations from non guests. If your lucky enough to get a pool reservation, it is a fun pool to be at. There was a live band playing on the Friday of our stay and we eventually were moved into better chairs by a much nicer host who came on a bit later in the day. If you’re not concerned with being at the much larger pool with many kids running and screaming around you, then you have that option. The Puro Beach club on the ocean was good but the walk on the hot sand to get to the ocean is not very convenient. Don’t miss out on using the facilities health club and spa. The spa is worthy of five stars and the staff was warm and welcoming. Management should work on bringing this resort up to 5 star standards before advertising it as such.
07/17/2019
Expedia reviewer
Gutes Frühstück Nettes Personal im Hotel Purobeach Pool Personal teilweise unfreundlich Das Hotel kommt langsam in die Jahre und sollte meiner Meinung nach an einigen Stellen renoviert werden
07/17/2019
Karen Thompson

Modern hotel, pleasant enough for such a big hotel. Try and get a sea view room rather than marina. Breakfast buffet was great.
07/17/2019
francisco pessegueiro

Serviço fraco. Falha de comunicação entre funcionários. Room service fraco. Atendimento fraco. Caro demais para o serviço que presta.
07/17/2019
cosme oliveira

Sou deste lugar com orgulho
07/17/2019
Rita Conceição Andrade

Centro de congressos único, restaurantes top e SPA de luxo! Recomendável em tantos aspectos :)
07/17/2019
Alla Uskova

Очень нравится это место и особенно девчонки салона парикмахерской ! дружние, компетентные профессионалы. Мира,дружбы и удачи Вам дорогие!
07/17/2019
Manuel Mendes

O melhor lcal para ferias mas caro
07/17/2019
Luis Palma

Excelente hotel para férias
07/17/2019
T16 - Admirável Cortesia Lda

Excelente Hotel, Excelente serviço, Excelente localização
07/17/2019
Steve Bell

Great place to go for a holiday. Lots of places to eat and drink around the marina. Cracking beach.
07/17/2019
Daniel S

Se o objetivo é descansar e conseguir dormir esqueça, seja por festas no pure beach ou casamentos a terminar 3 ou 4 da manhã completamente insuportável, desrespeito da lei do ruído vigente, obviamente com a conivência das autoridades locais no vale tudo das licenças para o bem da economia algarvia. Resposta: Ainda estou no hotel, estou a ocupar dois quartos com a minha familia 737 e 738 a reclamação na recepção não foi recebida com tanta boa vontade, infelizmente não é a primeira vez que acontece e já fiquei tanto do lado da praia como do lado da marina, quanto a ser familiar tenha cuidado quando aconselha as famílias a vir para um hotel que não se consegue dormir. A ordem de prioridade do hotel é festas e tem de ficar claro certamente terá público, infelizmente eu sou dos que precisa dormir de noite.
07/17/2019
Joaquim Santos

O dia começa de manhã e como tal, é bom que haja uma boa harmonia. Os empregados de mesa do pequeno almoço não se sentem há vontade para fazerem o seu trabalho, têm uma líder muito pouco profissional. A idade devia ensinar mais personalidade. Eu não falo com o meu animal de estimação, como a senhora fala com as pessoas que à ajuda. De resto tudo cinco estrelas
06/17/2018
Carlos Andre

Um hotel maravilhoso rodeado de um lado pelo mar por outro pela bela marina
06/17/2018
Álvaro Carvalho

Excelente! Serviço irrepreensível.
06/17/2018
Александр Вергун

Очень красиво и очень приятное место.....рекомендую всем!!!
06/17/2018
Tracy Davies

DO NOT BOOK -- This hotel routinely bumps people to other hotels. We received one day's notice. Other people are turned away when they go to check in. Appalling customer service. Go elsewhere for relaxation.
06/17/2018
Carlos Afonso

Estive em trabalho não desfrutando do Hotel. Mas aparenta a nível com k está classificado.
06/17/2018
Augusto Portais

Excelente Hotel, bien ubicado, muy comodo todo !!
06/17/2018
Viktoriia Buzova

Невероятно красивое место! Приветливый персонал. Замечательный отель. Уезжать не хотелось
06/17/2018
Giuseppe Gini

Molto entusiasmante, cucina buonissima
06/17/2018
Gui Trigo

Conforto, vistas, atendimento dos funcionários - receção, quartos, bares, restaurante... - impecável e super atencioso, educado, profissional e eficiente. Recomendo vivamente o SPA! O melhor! Nota menos boa para a qualidade e variedade do pequeno almoço
06/17/2018
Yann KELDENICH

Hôtel très sympa. Prestations de très bonnes qualités. Le personnel est au petit soin, en anglais et en français, toujours prêt à rendre service. La plage et la piscine sont très belles. Réellement du top niveau
06/17/2018
Jose Manuel Sousa

Sempre nas minhas preferências, muito acolhedor.
06/17/2018
Olivier Martzloff

Hôtel très bien placé sur la marina, vue sur mer ou sur la marina. Tous les services sont sur place. Grand solarium et piscine, salle de fitness, haman, sauna, jacuzzi. Accès direct plage.
06/17/2018
Kristina Valcheva

Old hotel, but renovated. Really.nice location facing both the.marina and an incredible.beach. Service in restaurant was not really polite
06/17/2018
Emilio LK

Chegamos hoje,faz 01 hora,como posso opinar
06/17/2018
Francisco Javier García Pérez

Bien situado con buena calidad del Buffet
06/17/2018
O Café Curto

O melhor hotel em Vilamoura, absolutamente fantástico.
06/17/2018
victor rita

Excelente atendimento e qualidade! Localização perfeita.
06/17/2018
Catia Ferrinho

Hotel 5*. Simpatia no atendimento. Vista magnífica, a melhor, com pôr-do-sol maravilhoso. Pequeno-almoço agradável, com muita variedade. Adorei o mimo antes de deitar. Só faltou a cabeceira da cama, e mais luminosidade, mas a cama e o conforto é de 5*. Recomendo.
06/17/2018
Ivo Reis

Hotel muito bem localizado, entre a praia e a marina. Quartos com uma vista de mar soberba! Recomendado
06/17/2018
Rui Lima

Hotel de 5 estrelas junto à marina de Vilamoura. Óptimo para a realização de congressos, com vistas deslumbrantes! E para umas óptimas férias!
06/17/2018
Ekrame El Hadife

J'ai seulement testé la piscine...Génial.
06/17/2018
Rui Cunha

Hotel fantástico mesmo colado na Marina de Vilamoura.
06/17/2018
João Martins

Fácil de encontrar. E agora está com uma cara renovada =)
06/17/2018
Pedro Santos

Bom hotel para lazer e boa área de congresso para trabalhar.

Deixe um comentário para Tivoli Marina Vilamoura Algarve Resort