Nous avions réservé une voiture dans cette agence. La voiture est arrivée avec 2 heures de retard ! Soit disant « elle arrive de l’aéroport ». L’aéroport se situe à 15min de l’agence de location....

Smooth operators. Hired a ford fiesta diesel that was perfect. You get taken from the airport by shuttle bus to their premises. Staff speak good english and are very professional. Youll need your navigation for giving the car back at their location. ( lisbon ring roads )

Do yourself a favour and avoid, unless you like to spend your vacation hanging around a car park, have nothing else to do with your day or are feeling lucky enough to guess the random times someone will actually be staffing this office. Waited 30 minutes to pick up the car and 1 hour to drop it off, with another annoyed couple. No one was in the office, despite it being opening time and us confirming the time we’d be arriving. Number listed on the office door did not answer, had to call a different branch to get rescued. Total indifference of the employee who eventually came suggests this is not an isolated incident and Sadorent isn’t a company that cares about customer service.

On Sept 12, 2019 I picked up a car at SadoRent in Lisbon through Argus car hire. I paid the full amount plus a hold on the card. At that time I agreed to an additional 1.85 Euro per day for a transponder that would track road tolls automatically and save having to stop and pay at each toll. On Sept 16, 2019 I handed over the car, they confirmed everything was OK checked the transponder and confirmed I had to pay 24.35 eur in tolls On Oct 16 they charged me another 37.85 eur again for tolls. I asked a receipt and was given one for this amount which I think is fake as the original receipt was 24.35 euro in their office. So they charged me double for tolls 24.35 eur in office and 37.85 eur by their free will. Based on that I would be cautions when renting from them.

I don't often write Google's reviews, but I think that when you receive a service as exceptional as the one we recieved at Sado Rent in Lisbon, it is important to share it : Firstly, we had problems with our credit card when we arrived in Lisbon, the large subsidiaries refused us car rental or offered us an exorbitant price. Initially, communication with Sado Rent was done by telephone, with a very attentive and customer-oriented service. A few minutes later we received an honest offer with a good car for the next day. Once arrived on the spot, the explanations were very clear, the check of the car was carried out with a good accompaniment. A few days later, no problem or extra charge to return the car to the airport, even an hour before the shop opened, at 7am, a member of staff was waiting for us and drove us to the airport right in front of the entrance. Once again small problem with our credit card to get the deposit back, but again the customer service was great: email within the day, transfer with proof to my account within two days. On my next trips to Portugal, I will certainly come back to them and I thank them for this exceptional customer-oriented service.

Автомобиль забронировали заранее, за неделю. Прибыли в точно назначенное время, автомобиль нас ждал. Правда вместо Mini, нам выдали Audi (нет претензий). Очереди не было ни при получении, не при возврате. Вся процедура не более 15 минут. От метро 5 минут ходьбы. Очень близко. Автомобиль был с пробегом 29000 км. Мы проехали на нем ещё 1000 км. Все понравилось. Спасибо Sado Rent!

Bom atendimento e fácil acesso

Ich habe über Check24 ein Auto von Deutschland aus reserviert inkl. aller Kilometer und vollem Versicherungsschutz. Mir wurde noch angeboten für 16,85 € das Gerät freizuschalten um alle Straßen nutzen zu können (einige sind Mautpflichtig), was ich zum Glück angenommen habe, da unter anderem die Brücke des 25. April Maut kostet. Die Abwicklung funktionierte einwandfrei, der Service war nett und mein kleines Smart Cabrio war einwandfrei, sauber und bis auf etwas zu wenig Luft im Reifen tadellos. Die anderen, schlechteren Rezensionen kann ich persönlich nicht bestätigen.

WORST EXPERIENCE OF CAR LOCATION EVER! When I returned my car, they tried to charge me extra fees by pretexting tiny scratches impossible to see without a torch. Personnaly a paid 120 euros and the car had nothing more... Apparently the practice is widespread at the agency. Don't go!!!