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Agência de aluguel de carros in Lisboa, Lisboa
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Hertz
Agência De Aluguel De Carros em Lisboa, Lisboa
+351219426300 Avaliações: 128 | Classificação geral: ruim
| Excelente | |
| bom | |
| Médio | |
| Mau | |
| Terrível |
R. Castilho 72, 1250-096 Lisboa, Portugal
Avaliações
06/15/2020
We returned our car with the same amount of gas upon pickup (7/8th) of a tank and we're told that we would be charged a full tank because it was not full. It would have been 60 euros. How ridiculous. You need to reevaluate this process.
06/15/2020
Go here if you want to waste your time. Waiting area full, 3 out of 5 counters in operation. After 30 min we left without a car.
06/15/2020
LADRONES.
Tenia la reserva pagada completa y me cobran nuevamente el alquiler.
Además para cobrar extra te dicen "te conviene este vehículo porque tiene mejor consumo y vas a ahorrar en combustible" y bla bla.
Cuando investigas bien es todo puro verso. 2 semanas y aún no responden el reclamo.
Pingo Doce Francisco Metrass
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Mini-preco
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Gomes & Gois Joalheiros Portuguese Filigree
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Ermenegildo Zegna Boutique
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Nespresso
06/15/2020
Turned our car in here. Staff was professional and friendly making the transition easy and comfortable.
06/15/2020
The staff were terrific and helpful, the place was impeccably clean. And the process was very efficient and digital.
06/15/2020
How am I supposed to talk to you if nobody ever answers your phone extension? Try to call yourself and see what happens. Jezus
06/15/2020
Bom lugar pra pegar um carro e passear por Lisboa. Locação fácil e tranquila. Carros novos, inclusive uma Mercedes pra 9 pessoas, se estiver em grupo. Bom preço e facilidades de entrega sem pressão de horário no aeroporto ( onde há uma estação de metro, o que é interessante na hora ds devolução ).
06/15/2020
Update: After coming back with a new reservation for a smaller car, I was helped by the staff member (usually sitting on the right side), who is extremely friendly, helpful and polite. So I am changing my review back to 5 stars. Please be sure to get the guy on the right side to help you, even if you have to wait.
My first experiences here were fine, I got a cheap car, by having cheap yearly excess insurance at Questor. However today, I suddenly got confronted with an additional liability of €17000 beside the excess, which is only covered with an additional €34 / day insurance. The staff member that helped me today was very pushy on selling me additional insurance, and tried to make me feel stressed out. She wouldn't let me change my reservation to a smaller car.
06/15/2020
Prima ti prendono i soldi e poi ti dicono che non puoi prendere la macchina con carta di debito
06/15/2020
Car was very good, but they block money on your card, not mentioning that it will be unblocked in 5 days after you return the car and not suggesting to leave it cash. So you return the car and remain without €1.5k (may differ depending on the car, mine was Fiat 500X MT) for the rest of your trip. That's awful attitude that caused lots of problems.
06/15/2020
Imaginava mais atenção. Ficamos muito tempo na espera; não foram fazer a conferência do carro conosco, tivemos que chamar o funcionário para fazer pois no sistema não tinha todos os defeitos (arranhões etc) registrados. E nos disponibilizaram um carro muito maior do que tínhamos escolhido na reserva. Por contato telefônico tentamos algumas vezes falar com a loja e não obtivemos sucesso em nenhuma delas.
06/15/2020
Service is good, car also, but they do not say that money they 'charge' from your card for car safety are returning 3-7 days..
06/15/2020
Accueil et service impeccables. Très rapide. Agence bien placée.
06/15/2020
Sou cliente Hertz já faz um bom tempo... Sempre recomendo
06/15/2020
Relativ flotte Wagenübergabe, nicht die günstigsten in der Gegend
06/15/2020
Прокат на уровне, все супер
06/15/2020
When we arrived 1 hour after our reservation the place was closed. When we came back the next morning at opening time they had canceled our reservation and given away our car.
Worst of all, the agent did not show the slightest bit of empathy.
On top of all that, they refused to refund us for our 3 day rental.
This place deserves to be burned to the ground.
06/15/2020
Aluguer de carros, mundialmente conhecido.
06/15/2020
Muito bom. Excelente atendimento. Satisfação na escolha.
06/15/2020
Réservation pour une focus, sur place dacia Sandero sans baisse de prix. Au retour relève le carburant et note vide alors que le plein est fait... obligé de faire recontroler... 4 mois après des prélèvements indus, obligé de faire une réclamation pour être remboursé.
06/15/2020
Rented here, dropped in Porto downtown on October 2, 2018. Great service, excellent vehicle. One concern - the damage inspection at checkout was cursory, and missed damage that could have caused me a problem at dropoff. This was corrected before departure... to the best of my ability, which is limited. This always causes me huge angst, but there was no problem at Porto drop. Wouldn't it be great peace of mind if rental companies automatically provided a ongoing record of previously noted damage for every vehicle?
06/15/2020
I recently rented a motorcycle here and the check out staff failed to mention that our return date was a holiday and they would be closed. After an hour on the phone trying to figure out a location that accepts motorcycles, they told us to take them to the airport location since it was the only one open. Just as we were putting our helmets on to ride to the airport, Marta, while on her day off happened to be driving by and pulled in and saved us a 2 hour journey. Thank you so much for helping us on your day off. Its good to know that there are still great people in this world.
06/15/2020
Perhaps when I went there it wasn't high season. I went at around 9:30 on a weekday; I waited for less than 5 minutes for my turn. The person who helped me was very friendly and helpful, even allowed me to take a look at the cars available before deciding on which to take. She also gave me a better rate than my reservation after I chose my car (reserved MB A-class or equivalent, chose Mini 5-door).
06/15/2020
Fomos muito bem atendidos. Carro muito bom.
06/15/2020
Affidabile e ottima organizzazione. Auto ok
06/15/2020
Agence de Setubal super!
Le retour à Lisbonne s'est très bien passé. La restitution de la caution aussi malgré une petite difficulté.
06/15/2020
ΠΟΛΥ ΕΥΓΕΝΙΚΟ ΠΡΟΣΩΠΙΚΟ
ΑΛΜΥΡΕΣ ΤΙΜΕΣ
06/15/2020
O carro que alugamos era 0km assim estava impecável. Fomos muito bem atendido na retirada do carro. Porém na entrega, fomos atendidos uma pessoa extremamente estúpida. Tínhamos algumas dúvidas e não foram sanadas devido ao mal humor do funcionário.
06/15/2020
Problemlose Rückgabe, und eine kleine Repsol-Zapfsäule vor der Einfahrt macht die Erfahrung perfekt (Im Stadtkern von Lissabon gibt es keine Tankstellen mehr).
06/15/2020
Freundliche Beratung, cooles Auto, wenig km, zieht die Wursch vom Teller
06/15/2020
Terrible wait to pick up/drop off. You would think they could get through people quicker than 20-30 minutes per customer just to give them a car! Terrible customer service and horrible wait times! Go elsewhere
06/15/2020
Equipe de antendimento bem prestativa e frota de carros bem conservada e espaço bem planejado.
06/15/2020
horrível não alugar o carro aqui!
eles fazem cobrança indevida no seu cartão se você fecha a diária por 30 euros no final você paga 80 euros , eles bloqueiam valores exorbitantes no seu cartão para vocês terem noção ela para pagar entorno de 1300 euros e no meu cartão foram descontado 4500 euros. liguei para reclamar so podem resolver através de email, e sendo que para responder o seu email é no mínimo 15 dias. mas a fatura do cartão chaga ta e você tem que pagar !!!!! O carro alugado era novo com bateria danificada eu tive que trocar o carro no meio da viagem porque a bateria morreu. Os funcionários são despreparados lerdos sem informação e quando eu troquei o carro o via verde estava desativado.
quando o meu marido entregou o carro não teve nenhum comprovante você não assina e nem recebe NADA o rapaz nem viu a gasolina e falou que mandaria a conta por email . e o email nunca chegou!!!! olha não sei como são as outras mas essa aqui é roubada!!!
06/15/2020
Só é pena porque o atendimento por vezes é muito lento...
06/15/2020
Las personas que atienden no son amables, pacientes ni tolerantes para los que no hablamos portugués.
06/15/2020
Rang up and asked if they had car, was told that they did, arrived 30mins later and no cars available. Obvious lack of communication between their call center and the actual dealer
06/15/2020
Faturou indevidamente no meu cartão
06/15/2020
Do not rent from Hertz or Thrifty. They charged me for fees that were already paid for online, and also charged me for extras that I had not wanted. There is no integrity here, just garbage business practices.
06/15/2020
Poor customer service experience, Hertz in Europe is always trying to sell extras without listening to me, They tried to give us an equivalent car of my booking request, I had to argue at the counter desk to have a ford focus station wagon but still finished with a poor Nisan Juke, at least it was diesel. The lady at the counter desk was kind but when a I refused the insurance and also the upgrade car (and also have to argue to have a diesel car) she strated to act like she did not wanted to help me anymore. We were with a baby, our car was not ready at the time we asked, we waited for 1 hour after all the paper work done.
Bad experience, next time I will pay a bit more with a different company to feel like a valuable client.
06/15/2020
Na estação ferroviária de Roma, não foi muito prático, com malas, o silo onde se tem que ir levantar e entregar o carro. Fora isso correu bem.
04/15/2020
Nao aconselho. Cuidado com estas agencias da Hertz . Não devolve o dinheiro do combustível.
03/15/2020
Muy buena atención y rapidez
03/15/2020
전 좋았어요. 안 좋은 후기가 보여서 걱정했는데, 직원분들 매우 친절하시고 깔끔하게 일처리 해주셨습니다. 골드 회원이라 차 업그레이드 해주셨는데 좋았어요! ㅎㅎ 포르투에서는 sixt 이용했었는데 오히려 현장에서 추가 tax 붙여서 허츠보다 비싸게 이용했었어요. 허츠는 추가요금 전혀 없었고 반납시에도 바로 그냥 가라고 하셨어요. (풀커버리지 보험 들었고 도로에서 사고났을때 무료로 렉카부르는 서비스? 는 추가 안했어요.)
기름은 무조건 full to full로 했어요.
리스본 허츠 좋은 점은 대리점 앞에 주유소가 있어서 반납 시에 따로 다른 주유소 찾을 필요없이 바로 주유 후 반납하면 돼요. 가격도 다른데랑 별로 차이 없었어요.
에어프랑스 이용하시면 허츠랑 제휴되어서 더 저렴하게 이용하실 수 있으니 참고하셔서 이용하시면 좋을 것 같아요.
03/15/2020
Organização horrível depois da entrega da viatura ligam há procura dela . Não entendo . Evite
03/15/2020
Tive uma havaria com o carro e o seguro forneceu uma viatura de substituição,cheguei na agência em Pombal e ainda não havia reserva e nem interesse para ajudar,estava com três crianças entre elas um bebé.
O problema principal sei que é da seguradora logo,mas poderiam ter um pouco de vontade em ajudar, ligar para alguém ou oferecer um banco para a mãe e as crianças.
03/15/2020
I’ve booked a car for 9:30 pickup, i came in on time, got my ticket from the machine and then waited until 10:05 while being pushed back in the line because some hertz gold member of whatever it is just walked in and got served ahead. At 10:05 I told the lady to cancel my reservation, walked across the street to a local rent a car, Cael: was served right away by an incredibly kind gentleman and in 5 minutes I was driving away.
From now and on I’ll do without Hertz for the time being.
02/15/2020
Everythink good but they charge deposit 2500 if you dont have enough money or daily limit dont give you car.
02/15/2020
Loueur malhonnête, ça ne vaut même pas 1. Vous fait souscrire des assurances en prétendant qu il vous tarifie une taxe routière obligatoire au Protugal
Et lorsque vous posez la question, plusieurs fois, sur le libellé de ce qui vous est facturé, parce que l'intitulé ressemble plus à une assistance qu'à une taxe, il vous ment droit dans les yeux en vous répondant qu'il s'agit bien d'une taxe.
Ne les croyez donc jamais lorsqu'ils vous parleront d'une mandatory road tax.. en particulier si c'est une brune aux cheveux longs qui vous le redit 3x en s'énervant!
Ce sont des escrocs, et je n'en avais encore jamais rencontré au Portugal!
02/15/2020
Serviço rápido e eficiente.
02/15/2020
Szybko i sprawnie. Pani bardzo miła niestety po zwrocie naliczono opłatę za ubezpieczenie 8EUR. Nikt o to mnie nie pytał. Zostało to ukryte w kaucji za pełny bak paliwa.
02/15/2020
Be careful with hidden costs. Without mentioning any cost, the staff simply told me that he would enable the automatic toll system on the car, and as I didn't make any objection, he charged €12 euro me for that.
01/15/2020
When we received the car at the airport everything was OK. Kind and friendly staff. We made a mistake on the tolls on Porto so the via Verde system worked. We wanted to pay on spot but they told us to check that with the car rental. Since we are foreigners we went to hertz Lisbon to return the car and asked abt the problem. The employee named Inez was interrupting us the whole time while we were trying to understand how it works and we were asking for help. She said that is our problem we need to fix it ourselves and she cannot give us any INFORMATION than contacting via Verde. I told her that she is being rude because she never let me finish my questions. Her answer was "that's my way....." When I did the same thing to her (interrupting while She was trying to talk) she whispered something in portoguese and she left us saying that she will send somebody else.
REALLY BAD CUSTOMER SERVICE.
The next employee helped us much more
01/15/2020
일처리 매우 빠릅니다. 톨게이트비용 등은 2주 후에 따로 청구된다고 하네요. 그리고 기름은 가득 채워 오시는 것이 좋습니다.
01/15/2020
Very friendly people, very professional service, very nice upgrade!!
BTW: 86euro for one day with last minute booking with full coverage and child seat and free upgrade.
12/15/2019
DO NOT rent a car from here!!
Horrible experience while delivering back the car. Rude staff with zero knowledge of human relations.
Not coming back even for a free car rental.
Save your money and energy and rent somewhere else!
12/15/2019
Personale cortese, consegna rapida dell'auto e spiegazioni dettagliate. Semplice e puntuale
12/15/2019
Definitely NOT Recommended.
1 Day with Citroen C1 - 150 EUR. The car itself is 40 EUR per day, but they are including everything they can include in your bill. And there are no options. Apart from that they have blocked 200 EUR on a bank account and told us the money will be back in 2 days after car return. For us it was 10 days. Consider another car rental service and have a nice time in Lisbon... without Hertz
11/15/2019
Caro. Muito acima de outras opções. O pessoal é simpático, mas os carros estão um pouco sujos. Reclamei no levantamento porque o carro alegadamente estaria com o depósito cheio. Reparei que havia jma diferença no mostrador e prontificaram-se para atestar o veículo. Sabem quanto levou para encher o depósito? 25 litros. Curioso han!!!
11/15/2019
Réservation rapide par téléphone et bon contact...... Mais c'est tout, personnes ne répond au téléphone malgré des appels régulier pendant 2 heures. Quand tu finis par avoir quelqu'un, il te dit je ferme dans 5 mn. Appelez demain. Personnellement je ne recommande pas cet établissement. Sauf si vous souhaitez passer des heures supplémentaires, pour trouver un nouveau véhicule. Merci Hertz
11/15/2019
Completely understaffed. Us and ten other people waited 45min to be attended. Way to start your holiday...
11/15/2019
We rented a car at Hertz, Lisboa. The staff was very friendly and helpful. We were also offered a great rate, and in fact upgraded from a standard saloon car to an Suv. The car itself was in excellent condition and well maintained. Much better than previous experiences with rental car companies
11/15/2019
Pas pro accueil désagréable . Force à prendre 130€ d'assurance. Constat d'état sur écran 10 pouce...
11/15/2019
Worst service ever. Rented at Hertz for a higher price to avoid the hassle you expect from discounters. After waiting for 90 minutes and being sent to different desks three times we we’re addresses like dogs. The personnel here is INCREDIBLY rude. If you want to enjoy Lisbao and rent in a supple way, definitely do not go here.
10/15/2019
This has been the worst experience I have ever had with any car rentals. Portuguesse Hertz is completly unprofessional, the staff there was nothing but rude, I wasted an entire day of holiday because of them. Never book with them!
10/15/2019
Die Filiale ist schön und der Mietwagen sehr praktisch
10/15/2019
Prima service en advies, mooie auto gehuurd
10/15/2019
Bom atendimento e simpatia.
10/15/2019
Realizam cobranças indevidas no cartão sem comunicar ao cliente. Adiconam serviços extras sem consultar o clientes.
10/15/2019
Je voudrais dire mon mécontentement à cette compagnie à la réservation les assurances responsabilité était inclus lors de la procession il n’y avait aucune assurance d’inclus mais fiez-vous à cette compagnie qui prétend n’importe quoi
09/15/2019
As fast and convenient as any Hertz drop off I’ve done anywhere in the world. The opposite experience we had from picking up the car in Porto. I suggest sending the Porto staff to this location for a week of mandatory training
09/15/2019
Íbamos a realizar una excursión y teníamos que coger el coche a primera hora de la mañana. Fuimos a la dirección que indica en Google Maps, pero la dirección era errónea. Salimos una hora y media más tarde por ello. Lo único que nos dijeron fue que realizáramos una reclamación a un correo electrónico. Todavía no hemos recibido contestación.
Además, cuándo alquile el coche tuve que dejar 173 € a modo de deposito que me dijeron se iban a devolver al entregar el coche. Tuvimos que reclamar repetidas veces para que me devolvieran el importe.
09/15/2019
Worst place to rent a car in Lisboa, more expensive and not even a way to cancel a reservation made the same day, do not try to call them you want be able to get them on the phone.
09/15/2019
Bei uns war alles perfekt.
Wir reisten in der Hauptsaison und mussten keine 5 Minuten warten bis wir bedient wurden. Es wurden Zusatzversicherungen angeboten, als ich diese aber ablehnte wurde überhaupt kein Druck ausgeübt diese doch zu nehmen. Auch die Kautionshöhe auf meiner Kreditkarte war wie angekündigt bei €280 und nicht über €1500 wie man es hier oft liest.
Da der Laden immer voller wurde mussten wir das Auto bei der Übernahme alleine begutachten und haben hier noch einen dicken Kratzer gefunden der nicht im Protokoll gelistet war.
Um diesen mit ins Protokoll zu nehmen mussten wir ca 30 Minuten warten. Der Mitarbeiter meinte dann zuerst das mein Foto genügen würde. Erst als ich wehement darauf bestanden habe wurde mein Foto wirklich ins Protokoll aufgenommenen. Darum ein Punkt Abzug.
Das Auto war ansonsten super in Schuss und hatte sehr wenige KM.
Zurückgegeben haben wir das Auto in einer anderen Station.
Von mir eine klare Empfehlung. Aber trotzdem gut vorbereitet sein :)
09/15/2019
They charged us many extra fees and they “forgot” to mention that taxes were not included in these first announced extras. The rental car (cla Estate) cost more than 450€ for 72hours, which was actually more than our accommodation for 3 person in total. I definitely recommend you to rent from a local company.
09/15/2019
Staff are friendly and helpful. We had to queue about 10mins before we could talk to anyone and then waited another half an hr for the car to arrive.
We booked the car from 11am and got it at around 12:30noon. I would have given more stars if the waiting wasn’t this long.
08/15/2019
Agence Hertz lisbonne :
Un modèle de service exécrable et d'arnaque à enseigner dans les écoles.
Personnel méprisant (accueil, restitution du véhicule, et plein du véhicule) se moquant de notre apparence et de notre accent, rajout de frais inexistants à notre facture, un dépôt de garantie de 1650 euros (annoncé à 400e lors de notre réservation).
Je ne pouvais espérer trouver de service plus abominable.
Je vous remercie pour avoir ruiné la fin de mes vacances.
08/15/2019
Schickes sauberes Auto. Wir haben einen Automatik Wagen bekommen mit toller Ausstattung.
Bei der Übergabe wurde uns jedoch eine falsche Information zugeteilt: Die Null-Selbstbeteiligung der Vollkasko im Schadensfall bzw. im Falle eines Diebstahls sei nicht in der Buchung enthalten. Aber das war sie doch: Dies wurde zwar nicht direkt bei Hertz mitgebucht, war jedoch über eine Vermittlungsagentur (Cardelmar) abgedeckt. Dies war dem Voucher zu entnehmen: Premium Product.
In deren "Unwissenheit" darüber haben sie uns doppelt versichert und damit die Summe verdoppelt. Noch vor Ort konnten wir die Angelegenheit rückgängig machen, es dauerte jedoch beinahe 4 Stunden, eine Menge Nerven und Hartnäckigkeit, denn das Personal war verständnislos und wurde teilweise unfreundlich. Erst der Filial-Manager gab dann das okay dafür.
08/15/2019
Very bad experience with Hertz poor customer quality service they ask you for a high deposit amount make sure you have at least 1500€ in your credit card because it is not mentionned no where!!!
-> They are swindling customers by selling them insurance options (which are at the end obligatory if you want a car)
-> Do CAREFULLY the car check with the staff even if they say it’s ok— it’s NOT OK!
Be very careful... Photos won’t be enough!! With Hertz you will be always guilty!
If you can don’t rent with Hertz!!!
08/15/2019
Some difficult reviews here. My experience was great. Quick and friendly service, car was ready and clean, and staff had smiles and walked my to my vehicle. Yes, had Gold service reservation and that probably helped. Recommended. Location was beneficial because of a city centre stay.
08/15/2019
Muy mala atencion. Empleada muy antipática
08/15/2019
Muy mala atención, no me dieron prioridad al ir con un bebe. Nos atendió una chica muy grosera, de mala gana, sin intención de prever un servicio.
08/15/2019
Very friendly and professional staff. Mr Felipe is very nice and he knows what he is doing. I can recommend this place!
07/15/2019
Carro pá porta em menos de 10 minutos, são os maiores
07/15/2019
Agence bondée, personnel désagréable et qui ne se donne pas la peine de vous renseigner. Plus d 1h30 pour récupérer un véhicule réservé et payé en ligne... une fois le véhicule en main personne pour en faire le tour, on vous lâche pour passer aux '' autres''. Encore d'autres surprises nous attendaient au guichet quand on vous annonce que ''pour le siège auto il vaut mieux l'acheter vous même en magasin'', et que nous aurons environ 150 euros de supplément. Une expérience avec Hertz que nous ne renouvellerons pas.
07/15/2019
Sehr lange Wartezeit obwohl wir das Auto schon vor Wochen online gebucht haben!
07/15/2019
Beware of police officers next to returns ticketing people who do not know they cannot make a left turn into the facility... Staff does not pick up phone and is incredibly rude.
07/15/2019
Bom atendimento apesar da demora na liberação dos veículos se comparado ao serviço da rede no Brasil.
06/15/2018
Não consegui o carro que precisava.
06/15/2018
Énormément de monde car il est vrai que c'est une des seulement 2 agences Hertz que compte Lisbonne mais bonne prise en charge et ils sont réactif. D'autant plus si vous avez la carte Hertz gold ce qui vous fera considérablement gagner du temps!
06/15/2018
Заранее машину не бронировал, обратился в офис, но к сожалению помочь с арендой семиместный минивэна здесь не смогли.
06/15/2018
Um atendimento personalizado, muito simpático e profissional
06/15/2018
I had the worst experience at Hertz in Lisbon. I tried to return the car a day early to my assigned drop off location. As soon as I pulled into the hertz location the police stopped me because apparently you cannot make a left turn into the location. The police officer was stopping a lot of people at Hertz, its like he waits there to ticket people.
My friend and I noticed Hertz was closing soon, so she went inside and told them what was going on and asked if we could still return the car here. They told her they closed the gate and to return the car at the airport location. We asked if we would be charged extra since that was not our drop off location. They said we would NOT be charged extra.
We drive to the airport and upon checkout I noticed Hertz added another 35 Euros to the bill for different drop off location. We told the representative we were told to come to the airport to drop off the car and we wouldn't be charged extra. She said "Sorry, there is nothing I can do for you, call customer service.
Before I left Hertz, I called the customer service number. A representative named Kathy stated I would be reimbursed 35 Euros for the extra charge plus another 25 Euros for the inconvenience.
3 days later, I noticed this high charge on credit card for Hertz. I called customer service back, They stated Kathy should of never told me I would be reimbursed. They have confirmation of her promising me this refund and she was incorrect. They said the Portugal Hertz is privately owned and they cannot reimburse me. How can a representative promise a customer something and the company try to take it back. Worst car rental experience. Poor customer service.
06/15/2018
A Hertz foi de uma gentileza ímpar em minha última viagem. Parabéns
06/15/2018
Tempo de espera e de atendimento muito grande
06/15/2018
Arnaque! Vous voulez louer une voiture pour 78€ et vous en avez pour 168€. Nous avons été « bonne poire » et c’est aussi de notre faute mais c’est dommage de prendre les clients pour des c***! Avis aux voyageurs : ne pas aller à Lisbonne mais plutôt dans la région de sintra vous gagnerez votre temps et votre argent.
06/15/2018
It took forever to rent the car and even more to leave it, even with full insurance. Its very expensive for a portuguese standard. Go to any other local company and you will find much better conditions!!
06/15/2018
Ferah bir ortam, düzenli sistem, kısa bekleme süresi.
Araçların arkada hazır ve kolay ulaşılır olması harika.
06/15/2018
Avevamo il ritiro dell'auto alle ore 10.00. Ci consegnano la macchina alle 12.10. Più di due ore di attesa.
Il giorno di Pasquetta con una trentina di persone in fila circa c'erano solamente due persone. Avete le prenotazioni? Bene, avete quindi anche un'idea dell'affluenza prevista per quel giorno e per quell'ora. Organizzazione!
06/15/2018
Easy check in and out. Last minute booking and car was available, clean and in great condition. Also there is a mini gas station right in front that is not associated with Hertz which makes for convenient refueling before returning your rental!
06/15/2018
Atendimento 5 estrelas, rápido e eficiente.
06/15/2018
Simpatia e profissionalismo por excelência
06/15/2018
Ótimo atendimento, fácil, prático e condizente com o site.
06/15/2018
Agence sérieuse. Choix nombreux et prix raisonnable.
06/15/2018
Dostali jsme auto s poloprazdnou nádrží, od renomované autopůjčovna bych to nečekal
06/15/2018
Ocorreu um problema com cobrança equivocada
06/15/2018
Accueil lamentable, voiture non conforme à la réservation, prix presque deux fois plus élevé que celui annoncé lors de la réservation sur internet.
Petite motorisation très gourmande.
peut être adapté au client en or ...
entreprise malhonnête.
06/15/2018
Demorado o atendimento e empurraram um carro q não era necessário, só p gastar
06/15/2018
Shitty & very slow service. Did not respect lease contract & delivery. Full of contradictions between staff representatives. Generates bad reputation close of being abusive. Perception that staff did not care. Do not recommend. N'avons pas apprécié les délais d'attente. Nous avons eu le sentiment de s'être fait arnaqué sur les assurances. Terrible de réaliser que les employés se contredisent entre eux sur la question des assurances et ce, incluant la gérante de l'établissement
06/15/2018
Long time waiting and somehow the prices are not transparent... We were charged more than agreed before.
06/15/2018
Reservei o carro com bastante antecedência, mas tive que esperar lavá-lo. Lamentável!
06/15/2018
Super atenciosos e rápidos, recomendo
06/15/2018
Fantástica empresa Rent a Car!
06/15/2018
The people are nice and do their best to get you the car, but it takes 1.5-2 hours in high season (August) to get a rental car, even with a reservation for a specified time. Plan accordingly.
06/15/2018
Sehr gut organisiert, es gibt drei Warteschlangen (Standard, Hertz Gold & Prio für Eltern mit Kindern). Bedienung war super und da wir mit Kindern unterwegs waren, sind wir auch gleich bedient worden.
06/15/2018
Prepare-se para perder uma hora e meia do seu dia esperando por um carro.
06/15/2018
Voiture non conforme à ma réservation et pas de volonté d aranger le problème. J'ai du changer de véhicule et payer environ 40% plus chère que le montant afficher sur ma réservation.
06/15/2018
Catastrophique. Attente ultra longue, et en plus ce sont des arnaqueurs ... ne convient qu'à ceux qui ont du temps et de l'argent à perdre
06/15/2018
Bastante demora para recoger el coche, no tenían el coche reservado y me dieron uno superior al mismo precio.
06/15/2018
Friendly staff. Very modern place with quite new cars. One of the best Hertz facility I've encountered so far.
06/15/2018
É uma empresa que faz o possivel por agradar os seus clientes!
No verao pode haver grandes filas mas ponham-se tambem no lugar dos fucionarios que estao sob uma grande pressao! Eles tambem sao pessoas e nao tem qualquer interesse em manter o cliente a espera!
Levar com reclamacao atras de reclamacao durante 4 horas seguidas tambem nao é tarefa facil!
06/15/2018
Une catastrophe !! À éviter si vous ne voulez pas passer votre journée sur place. Meme avec une réservation déjà effectuée le temps d'attente est hallucinant.
06/15/2018
Muy mal servicio! La atención al cliente es pésima. Llevamos esperando una hora y ni siquiera son capaces de responder nuestras dudas.
Llegamos a la hora de reserva y teniamos 30 personas por delante. Una autentica perdida de tiempo!
06/15/2018
No cumple los tiempos de la reserva.
06/15/2018
Hay muchísima cola y no respetan los tiempos de la reserva. Llegamos a la hora de la reserva y teníamos 30 personas delante.
06/15/2017
Atendimento péssimo, assistência por telefone péssima, preço alto. Não recomendo.
06/15/2017
Very correct price compared to other solutions. It is also possible to leave the car at the airport agency (what we've done). 1 star less because of the opening hour, quite restraining.
06/15/2017
Impecável, atenciosos, cumpridores
06/15/2017
Atendimento excelente na rua Castilho, infelizmente um pouco demorado face às duas funcionárias que têm de fazer tudo.