I booked an automatic car one month ago at Peniche location. I particularly requested for the car to be ready by 9:30 am the latest. It's 11:30 and I am still waiting for the car to be brought from Caldas location. This is the second time they delay my booking. The staff in Peniche have no control over the main office in Caldas and they are very professional and honest people. Who ever runs this business in Caldas needs to learn the value of people's time and respect for their customers. Your business is poorly organized and you have no notion of quality! I needed this car in order to visit a dear friend of mine who is in Portugal for one day and you stoled the valuable time I had to spend with her and absolutely runed our plans!!! I am demanding an apology! I would strongly advise your potential customers to be careful with your establishment, as you are extremely unprofessional. Your luck of consideration for people is absolutely unacceptable!