Je recommande vivement cette agence a Lisbonne surtout un professionnalisme de monsieur Manuel sans oublier l'agent au parking bref tout été parfait l'agence se trouve a l intérieur de la gare santa apolonia et pas à l'extérieur excellent je retournerai a chaque fois je viens a lisbonne ya le choix de véhicule et pour info les carte française dite debit sont accepter pour facilité toutes les démarches sur place réserver par internet avant de vous déplacer même la caution sera prévéler automatiquement le jour de la prise en charge du véhicule ya plus qu'à présenter juste le permis et une pièce d'identité. Bref europcar au top et kilométrage illimité que ne propose pas les autres concurrents même en France.

We returned our rental car here, as it was right around the corner from where we were staying, even though officially we should have gone to the Gare do Oriente office. The staff were very helpful, especially the car receving guy. Their car storage is in the secure park across Av Infante Dom Henrique from the station. Very convenient and secure.

Sehr freundliches und hilfsbereites Personal, unkomplizierte Abwicklung. Sehr zu empfehlen, gerne wieder!

The staff was great. First time I have seen a DOWNGRADE. I have booked online a SUV “new car”, however I got a truck, like a delivery car, the worst car I have ever drive. Expensive and poor service quality.

Atendimento normal dentro do esperado, poderia ter mais pessoas no atendimento pois chegamos ao local e ficamos aguardando por quase 15min só para ser atendido, apesar de já ter feito o check-in antecipadamente não vi muita vantagem. Pelo menos tivemos um upgrade, pois tínhamos alugado um carro de 4 lugares e pequeno e foi nos disponibilizado um com 5 lugares (SW). Até o momento satisfatório.

Accueil et personnel très sympathique, nous avons eu une voiture très rapidement. Tout est correct, bien expliqué, même en français ! Tres serviable, nous recommandons cette agence !

Renting the car wasnt a problem. The staff was nice and helped a lot. Although few days later I experienced that they had charged the money from my account twice. I went down there, but they couldnt help, as the problem must be with the web-page. Fair enough. After contacting them by mail, 3 weeks ago I still havent heard anything. I Still havent got my money or and explanation, despite several attempts to contact the company. COME ON!!!

He alquilafo hoy 13/10/2018 una furgoneta el lisboa en la estación de apolonia Parecía que había estado en la guerra de los Balcanes, decía que era nueva y ya tenía 70000km,,,, Bueno creo que mejor que le den la jubilación Y que no engañen al personal Haber como va la entrega de la furgo Hice parte y fotos

We booked online, and when we went to the front desk, the person that greeted us was friendly and helpful. The process was super quick, and in little time we were driving to Algarve. Be sure to have the automatic tollway device in your car, then you pay the tolls automatically through Europcar afterwards. This was a great experience- I highly recommend.

Atendimento ótimo e sem filas.

Era para ser boa minha avaliação até então não tinha tido problemas porém loquei um carro dia 27/07 paguei no balcão e me cobraram em duplicidade no cartão de crédito, hoje dia 21/08 minha fatura fechou e até hoje não estornaram o valor, vão mesmo me cobrar pelo serviço duas vezes ??????

Impossible de les joindre au téléphone. Aucun service client. C’est lamentable.

Unorganisiert, chaotisch. Eine Bedienung um 11 Uhr vormittags ging gar nicht. Nach knapp einer Stunde warren wir an der Reihe, aber unser Auto musste noch von einer anderen station hergebracht werden. Wir waren sauer, aber dann kam eine große Entschuldigung und ein kostenfreies Upgrade. Außerdem zwei weitere Bedingungen. So waren wir alles in allem dann doch zufrieren .

Profesional service. Flexible selection of production. Clear explanation on terms and conditions . Preferable offers. Thanks

Personnels accueillants souriant à l'écoute de leurs clients et font l'effort de parler le français.

Usual Europcar tricks at the return of the car. Car returned on time, but in the statement of return time is set 3 hours later - meaning additional day of rental is charged. Complaint submitted, but do not expect any positive solution. Guys watch the details - day/time of return when dealing with this office!

rented a car for a week. They put all the maxed options like gps and total insurances, bringing the bill to 500 euro for a week and they had the gal to give me an old fiat full of scratches with a completely outdated gps and the security lock didn't work which made it possible for my toddler to open the back door at the highway. Despicable service, they take as much money as they can and don't even provide a good service.

Bom atendimento sem sem burocracia,bons veículos recomendo.

Umas das melhores estação que já estive. Nota 10.

Europcar Lisboa: Desonestos, querem cobrar coisas já pagas e ainda discutem que estão certos. Me alugaram carro com freio quebrado e sequer foram buscar o carro, me fizeram pegar estrada com carro nessas condições e não me abateram nenhum Euro como compensação. Nunca mais utilizo está empresa

Rented a car to go to Sintra and both Pedro and Silvio could not have been any better. Pedro did the paperwork smoothly and I was out within 10 mins. Silvio checked the car out with me and took his time to note any previous damages. He was patient and friendly the whole time and had a very happy demeanour. Booking the car back in was even easier. Maybe at peak times its busy but for me, it could not have been any better. Very happy!

I was afraid with all the problem I read online with rental company trying to rip off everybody. First of all, the place is hard to find. It's located inside the Lisboa Santa Apolonia train station. We waited only 10 minutes. The transaction was smooth, they did try to sell me the full insurance but I declined and I had to sign a waiver. We waited 20 minutes to get our car. While waiting, I took picture and video of the car and I inspected it meticulously. I pointed every scratch or dent and the employe wrote everything on the paper. We dropped the car in Porto and we had no issue! Also, we didn't got charge anything more than the highway tolls we took. So our experience was far more better than the horror story I read online. For that reason, I recommend this company . The price was higher , but I fell it was worth it.

DO NOT USE EUROPCAR. This was by far the worst experience I’ve ever had with a car rental agency. We were renting a car at 9am to drive to Lagos. We had a boat tour in Lagos at 2 pm so we went to the Europcar location the day before to make sure everything was all set. We wanted to change the name of the driver and were told this would not be a problem. The next day, we arrived at 9am and were told we could not change the driver and that it would result in a large fee. Then, we were told that we could not get the car until we bought there insurance. I had already told him that my credit card covered rental insurance. He kept refusing to give us the car and was extremely rude. After arguing for half an hour he finally gave us all the paper work for the car. By the time we finally got the car, it was 11am. We had decided to rent a car to save time during our short trip to Lagos but with all the hassle it added almost an hour compared to what the train would’ve been. Also, it has been 3 weeks since the car rental and I am still being billed for unknown expenses. My latest bill was for 57 euros. Before that we were billed 23 euros. I had paid in full for the car upfront. They will not respond to questions about these expenses. I will absolutely never use europ car again.

They will not answer the phone !! The website will tell you that you to call, and when call the number nobody answers.

A tip for anyone returning your car to this spot: dont bother try to find Europcar car park, because you wont find one. Just park the car some place close to the station, and go inside the station to the information desk ask for the direction to Europcar office. Europcar staff will then lead you to a parking space to complete the car check.

Malgré une réservation de véhicule plusieurs jours à l'avance 1 seule personne à l'accueil pour une attente d'une heure inadmissible pour une ville comme Lisbonne . L'accueil est plutôt froid.

Pour ramener une voiture, c'est très difficile à trouver: aucune indication, aucun panneau Europcar, même à l'intérieur de la gare...

Das Personal im Büro versuchte gleich mal mein im Voraus gebuchtes Auto als eine Doppelbuchung darzustellen um ein Storno bei meinem Reiseveranstalter zu erwirken. Als das nicht funktioniert hat stellte man die Preise für Diesel und Benzin falsch dar, um meinen Benziner Kleinwagen in einen Diesel Mittelklassewagen für nur 15 EUR pro Tag zu wechseln. Da ich dies auch nicht wollte reagierte der nette Angestellte mit einer Gratulation zu meiner " weisen" Entscheidung und strafte mich im weiteren Verlauf mit noch mehr Unfreundlichkeit. Daraufhin bat ich ihn doch bitte mal seine freundliche Einstellung dem Kunden gegenüber zu überdenken. Nun kamen wir zügig zur Abwicklung meines bestellten Fahrzeuges. Solche Methoden bei einem renomieirten Anbieter wie Europcar... Das gibt mir zu denken.

La atención impecable, nos entregaron un auto nuevo y no existieron cobros ocultos ni diferencias a pagar en la entrega. Excelente Europcar está vez, felicitaciones!

Facile à trouver personnel sympa compétent

Unkompliziert. Spontan gekommen. Einen nagelneuen Smart for two für 37,- mit vollem Versicherungsschutz bekommen. Nett und schnell, man versteht die Kommentare nicht. Es sei denn es gibt verschiedene Schichten von Mitarbeitern oder es liegt auch manchmal am Kunden...? Von uns klar zu empfehlen.

Charged in US dollars when the rate was in euros and my card was in euros as well. Couldn’t cancel the transaction, had to contact my bank to dispute the transaction.

IF you staying in Alfama and planning to rent a car Luis from Europcar(train station branch) is Your man. Quick, honest and reliable provides exelent service.

Came at 10am to pick up the car. 7 people in the queue waiting to get car and only 1 employee checking people in for the car. 9-10 mins of check in time each. Such a big international company with no sense on customer service! Had to waste 1 hour waiting and deposit for car. Did not stay in the end.

Es hat 3 Kunden und ich stehe schon seit 1h für das reservierte Fahrzeug an

Will send you an email that the car you reserved online is not available, 5 minutes before your reservation appt to pick up the car. Didn't have any alternative options for us either after we came all the way to the station needing automatic transmission - do not recommend

Der Tank unseres Fahrzeuges war zu 3/4 voll als wir es abholten. Bei der Rückgabe brachten wir es mit exakt der selben Füllung retour. Uns wurde ein Zettel ausgehändigt, vor Ort wurde nichts bemängelt. Einen Tag später erhielt ich eine Rechnung als pdf Datei, welcher zu entnehmen war, dass das Fahrzeug auf meine Kosten vollgetankt wurde (€15,40) und für den Aufwand der Betankung nochmals €15 verrechnet wurden. Anzumerken ist, dass uns, ohne unser Wissen die Premium Versicherung verrechnet wurde, obwohl wir lediglich das Basic Paket wollten. NIE WIEDER!!!!!

Very hard to figure out how to hand a car back in. Had to go into the station, get instructions, then drive to a different spot

Serviço rápido e simpático.

One star is already too much. We booked a car at 9.00 a.m. and at that time nobody was in the office or answered the phone. Moreover at the door you can't find the opening hours and information about it on the internet are wrong. In the end we got no car at all.

Francisco help me everything when i was in trouble in Lisboa. Everything was perfect, quick and he kept me feeling comport. I definately drive europcar again next time. Obrigado Francisco. You are so awesome.