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Fontecruz Lisboa, Autograph Collection

Hotel em Lisboa, Lisboa
+351210410000
Avaliações: 122 | Classificação geral: Perfeito
Excelente
76
bom
23
Médio
14
Mau
3
Terrível
6
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Av. da Liberdade 138-142, 1250-001 Lisboa, Portugal

Avaliações

06/17/2020
Sage Earnest

Nice and clean. Great place to stay being away from the crowd near the water. To many Americans which I am but I flew across the pond to get away from them. I guess I was chasing the points to hard.
06/17/2020
Chris Maglia

One of the best boutique hotels in Lisbon. Smart, elegant, very well positioned on Avenida da Libertad and very good food.
06/17/2020
JoDelgado
We stayed 3 nights and had a great time. The hotel is in a great location close to good restaurants, nightlife and places to see. The hotel was clean and the staff was very helpful.
06/17/2020
Puma32
Aloof front desk staff who did not want to show any courtesy towards us. Had arrived after a 24 hour flight and no sleep. Had to request a map of Lisbon and told nothing about the town. Got into room and bellman didn’t even tell us key card had to be inserted to turn on air conditioning and power to lights in room. We finally went and found a housekeeper to help us. Front desk staff failed to inform us that our room included breakfast. Requested extra pillows and towels that were not delivered until maybe further requests. Housekeeping never left clean shower caps and had to continually request them. The hotel is very pretty but the staff is horrible. I emailed the manager and attempted to communicate on the app continually and didn’t get a reply until we had left after three nights. When the manager did finally reply she insinuated I was lying and said her staff did none of those things. Why would 2 rooms of us go out to breakfast every morning if we knew breakfast was included. Simply not the high rating Marriott is giving them. I receive better service at a Courtyard Marriott. Would never recommend this hotel.
06/17/2020
IG
Die Lage ist wirklich toll, das man gleich loslaufen kann und mitten in dieser wunderbaren Stadt ist. Das Hotel muss mit mehr Hingabe geführt werden, da es sich um ein wirklich kleines Hotel handelt und es sehr schade ist, das es nicht dem hohen Standard gerecht wird. Der Barkeeper und der Page aus der Ukraine haben einen sehr guten Job gemacht.
06/17/2020
Paula Gião

Novo estou, a qualidade esperada na Avenida.
06/17/2020
Till
Sauberes Hotel mit geräumigen, vielleicht etwas dunklen Zimmern, höchstbequemen Betten und sehr guter Lage. Frühstücksauswahl okay und gute Qualität. Einrichtung Geschmacksache, aber für mich gut.
06/17/2020
Mario Teixeira

Coisa giras mas muitos euros nessesarios.
06/17/2020
TravelNut
This is a very unique hotel that combines great style, amazing staff, comfort, and great location at the heart of old Lisbon. I would not hesitate to stay there next trip. So much to do nearby, and loved the piano player at breakfast and dinner.
06/17/2020
FrequentTraveller
I am a Marriott Titanium and stay at Marriott hotels around the world. I have to say that the Fontecruz Lisboa is one of the most unique properties I have stayed at. It has all the trappings; location, a nice restaurant, good food etc., but what sets it apart is the chic decor and the wonderful staff who take so much care of you, are thoughtful and welcoming. The location is, of course, brilliant. If I would have to comment on a deficiency, the only thing that comes to mind is that it needs a bit more variety in a la carte dining. It’s a bit limited. But given the options around the hotel (many restaurants) that is really not an issue. I have stayed at this hotel three times already and will continue to patronize it.
06/17/2020
LGG

Very nice hotel, unique decor, great location on a commercial upscale street, also near barrio alto. Some of the staff, like Veronica, were extremely helpful and well prepared. Spacious rooms, comfortable beds, great breakfast with live piano music. Housekeeping needs a bit of improvement. Would definitely come back.
06/17/2020
julia santos

Lindíssimo hotel em Lisboa
06/17/2020
Elizabeth Yommer

The staff was friendly and helpful and the hotel had nice atmosphere. I would give it a better rating except for the fact that the food from them made me sick and, there was noisy construction starting at 730 every morning which prevented us from sleeping and that we had to get new room keys in the middle of our stay because they stopped working. I probably wouldn't stay here again.
06/17/2020
DovSchuchmanMi
Great hotel location. Hotel service was one of the best I have had . Another great autograph property .
06/17/2020
Xenia S

Очень классный отель, а если повезёт, то вид из окна будет фантастическим
06/17/2020
Judy Holt

Love our room, the hotel, the location, the staff, the city! It's all been wonderful! Very clean and everyone is so helpful and gracious! Would definitely stay here again! Such a great place! Highly recommend this hotel!
06/17/2020
RayIllinoisUSA
Great Hotel, Great location, Great Avenue, Great Food, Great Staff ... Great decision if you decide to stay at the Fontecruz Lisboa
06/17/2020
MRoss
Sheila (pronounced Shy-la - sorry I didn't catch the spelling) in the dining room was an absolute life-saver and so welcoming - super helpful, explained so much about what to do, so kind and patient with us. And Fernando, also in the bar / dining room, made my husband's birthday a wonderful surprise, with some delicious truffles and champagne waiting in our room after a long day wandering about, and a surprise birthday cupcake, with candle and piano accompaniment, at dinner that evening. We had not mentioned that it was his birthday - they noticed and did this on their own. Everyone at the hotel was so gracious and helpful. We will definitely return - to Portugal and to the Fontecruz.
06/17/2020
Andree Holtgrewe

Gute Lage Schönes Terrassen zimmer Bad könnte sauberer sein. Aber sonst sehr schönes modernes Hotel
06/17/2020
BrianSoup
Nice free breakfasts (Chef Broges is the man!) ... Rooms are nice, but there can be maintenance and noise issues ... If you get upgraded to a terrace on the 4th floor, try to take advantage of it!
06/17/2020
Martine Bachir

Cadre feutré moderne . Personnel très agréable. Ambiance cocooning propice à la détente
06/17/2020
Shaun Setzler

Cute boutique brand Autograph Collection/Marriott hotel in a great location close to numerous attractions, shopping and restaurants. Very unique interior with a mix of modern and classic. Rooms are very nice, clean and fairly large. Even better, the staff is super friendly, accommodating and available to answer questions or suggest places to visit. Definitely recommend this hotel!
06/17/2020
Lesley49
Great hotel! Clean, friendly staff and in a fantastic location. The rooms are good size and the bed was very comfortable. Espresso machine in the room was a nice addition!
06/17/2020
Expedia reviewer
Very friendly and welcoming. Treated well. Nice room and enjoyed the outdoor courtyard patio (IN FEBRUARY)!
06/17/2020
Christina
A modern, 5* hotel in Lisbon, with nice facilities, great breakfast and the metro station literally opposite its entrance. In walkable distance from the city centre, in a very safe neighborhood.
06/17/2020
Hans Muench

Good location, modern rooms but very dark interiors and far away from a 5 star hotel. Would rate it as good 4 star hotel. Check in is extremely slow and shower in the bathroom had low water pressure and leaks. No evening turn down service which would be standard in a 5 star hotel. However, their steeply discounted rates are good.
06/17/2020
Rob Gee

Great boutique hotel, part of the Marriott hotels family. Booked a few nights here on points/rewards and was treated just as well as if we were paying cash. We ended up enjoying the night life a little too much so had to have a slow morning once or twice, impressive how fast the housekeeping can turn a room, even into the middle of the day! For what it’s worth, I’m used to hotels stopping the housekeeping service in early afternoon. However since that’s when we were just getting out of the room some days, by the time we’d return the room was fresh and welcoming again. Wonderful experience overall!
06/17/2020
Josh Glasser

Very nice hotel in a great location. Staff are very helpful and nice The biggest problem I had was I could hear everything going on including construction on other floors, people slamming their doors and cleaning staff making lots of noise too. The walls are thin and they need more sound proofing
06/17/2020
Paul O'Leary

Everything was wonderful. The room was great as we were in a suite. Really worth it. The complementary breakfast was also the best we had in Portugal. It was also really cool art and vibe as well.
06/17/2020
luismponce68
Excellent Customer Service, very oriented to the guest. Pretty hotel with remarkable s details. Excellent location.
06/17/2020
PD
I was very disappointed. The quality of the rooms is sub-par and nothing else about the experience made up for it. The bar was a particular strange uncomfortable experience, with the manager watching football and listening to bad rock music that didn't fit the atmosphere at all, very loudly. When we asked if they could turn it down, he actually turned it up louder, even though we were the only guests there. Definitely did not feel welcome.
06/17/2020
MariaD
The Fontecruz Lisboa is a jewel. Excellent location, lovely decor and the best staff you could ask for.
06/17/2020
Hotels.com reviewer
This is a great boutique hotel that definitely gets away from the typical chain hotels. The location is in the heart of Lisbons main shopping street in a relatively affluent area, but still close to the main tourist areas too. Big rooms and well appointed bathrooms add the the enjoyment. Very friendly staff that would have got 5 stars but the bar service was crazy slow considering the bar was generally empty during my visit. Sometimes it can be a risk going to quirky hotels, but this one worked out well. I will go back when Im next in Lisbon.
06/17/2020
Paula Fortunato

Excelente localização do hotel, bons quartos (decoração muito bonita e amplos). Pequeno almoço fantástico, com bastante variedade. O serviço prestado pelos funcionários e de um profissionalismo, educação e cordialidade.
06/17/2020
Lindsay Dawson

Great hotel and amenities for the price. Excellent staff with a delicious breakfast included. Highly recommend!
06/17/2020
JS
O hotel está situado no centro de Lisboa, tem um serviço perfeito (faz tempo que não encontrava assim um serviço), pequeno almoço perfeito e de boa qualidade, bem como a carta de jantar/room service. Voltarei em breve
06/17/2020
triplex
O hotel está situado no centro de Lisboa, tem um serviço perfeito (faz tempo que não encontrava assim um serviço), pequeno almoço perfeito e de boa qualidade, bem como a carta de jantar/room service. Voltarei em breve
06/17/2020
Francis Martínez Pulido

Un hotel que deja bastante que desear. Entre varias cosas negativas, tras dejar cartelito a las 10:00 para que hicieran la habitación, llegamos a las 16:00 y seguía sin hacer. Un hotel nada recomendable para el precio que tiene.
06/17/2020
Christian Latty

Très bon accueil et chambres spacieuses et bien décorées
06/17/2020
AmericaninPortugal
Decent sized rooms with a good location. However, don't expect much more. The staff is plesant, but generally unhelpful and the front desk is understaffed. Generally only one person, but on occasion two, so there's always a wait. No concierge and the staff have few helpful suggestions. When asked about a good dinner spot they recommended a place across the street, as the line was long we asked about other areas of the city. They had no thoughts. (A helpful police officer pointed us to Bario Alto.) On departure day, I enquired about taking breakfast to go. The front desk noted it was not a problem, but the restaurant said they had no boxes and nothing was to go. (I eventually got a napkin after begging and took a roll.) The hotel promoted a Fado concert and offered reservations. We asked for reservations at the bar so we could have drink while listening. The front desk noted no reservations were needed and it was fine. On the night of the concert, the hostess (one of the most unhelpful people at the hotel) said there were no chairs at the bar and thus I couldn't listen. Eventually, I asked to stand and she finally obliged. Turned out there was a seat at the bar and then shortly there after another opened up. (No one else at the bar was standing, so there was plenty of room.) While there, I noted she turned away a guest who had just checked in and wanted his welcome drink. The hotel boasted a New Year's day brunch -- however, it was the same breakfast as every other day (pastries, meat, fruit and mediocre eggs). The room keys are electronic and numerous guests had problems -- ours needed to be reprogrammed multiple times during our 3 day stay. In sum, clean property with decent rooms but nothing special and limited help.
06/17/2020
Gonzalo Alvarez

A diez minutos caminando del casco histórico, con un personal amabilísimo y un desayuno excelente. Muy recomendable.
06/17/2020
Inês Amendoeira

Fantástica estadia. Quarto amplo e confortável. Staff maravilhoso. Pequeno almoço sem palavras. Fantástica Chef.
06/17/2020
AmericanTraveler
Family vacation with two rooms. Hotel was beautiful and the staff treated us like royalty. Whole family walked away very pleased.
06/17/2020
RGood
Location, service, decor, comfort, staff - a perfect place to stay in Lisbon. Proud of their city and their country, the staff were exceptional. The rooms were spacious, the food delicious, every employee we interacted with were wonderful. I'd stay here again - no doubt.
06/17/2020
Robin
Location, service, decor, comfort, staff - a perfect place to stay in Lisbon. Proud of their city and their country, the staff were exceptional. The rooms were spacious, the food delicious, every employee we interacted with were wonderful. I'd stay here again - no doubt.
06/17/2020
Ozzy
I got locked out after I went out to a late dinner. They have no card reader outside and there was no one in the lobby. No one answered the phone either. I was there for 30-40 mins trying to reach the hotel. The food at the restaurant is also bad. It was the worst meal I had in my trip
06/17/2020
Chris
Issue with no heat in the room for three days and being told it was fixed and was not. Staff was not helpful just excuses. Would not recomnend.
06/17/2020
Monteiro
L'hôtel est excellent, le petit déjeuner un peu cher. J'ai très bien dormi, la chamber excellente et un belle vue sur l'avenue de la Liberté.
06/17/2020
Linda Carrasco

Perfect location, in the heart of the city, close to metro and train station, plenty of restaurants. A beautiful boutique hotel.
06/17/2020
Martin
Un viaje diferente, en el cual el viajero se siente como en casa . Único e independiente son sus apuestas
06/17/2020
Pucela
Un viaje diferente, en el cual el viajero se siente como en casa . Único e independiente son sus apuestas
06/17/2020
Antunes
Un viaje diferente, en el cual el viajero se siente como en casa . Único e independiente son sus apuestas
06/17/2020
Balasundram
Great location. Food and rooms leave much to be desired. The hotel seems to pay more attention to aesthetics than practical use.
06/17/2020
Hotels.com reviewer
The only problem is the light at the bed for you to read is very poor and you cant read properly lighted
06/17/2020
Filipa Ferro

Simplesmente espetacular Melhor experiência de sempre Espero lá voltar em breve
06/17/2020
Nuno Miguel Fernandes

Local preferido para o evento Womens Club.
06/17/2020
Herman Yim

好cool的酒店,用色黑暗
06/17/2020
CarlaMarques
Adoramos a nossa estadia no Fontecruz, o hotel é muito agradável e os funcionários muito prestáveis. Os quartos são excelentes e o pequeno almoço é ótimo. Recomendamos este hotel que também fez com que a nossa estadia em Lisboa seja memorável
06/17/2020
DavidGoossens
Autograph Hotels give you the chance to meet the staff on a more personal level. I have made this type of Marriott my number one choice.
06/17/2020
Suek
We thoroughly enjoyed our stay in this property. It is well located in a lovely and central part of Lisbon, the rooms are excellent and the food good. What distinguishes it most of all is the absolutely first rate service. Every interaction.. Check-in, concierge, waiters.. was superlative
06/17/2020
lopes joao-batista

Personnelle super sympa , très attentionné Hôtel agréable , super propre ,chambre magnifique , service mieux que j esperais . petit déjeuner un délice d une fraîcheur . J adore ... Je conseille a tous
06/17/2020
Pierric Villoin

Très bon hôtel, restaurant de qualité et petit dej sublime
06/17/2020
Chester Wisniewski

Great location, but poorly operated and maintained. Room had a dirty towel, used soap, unplugged minibar, no do not disturb sign. 24hr room service (a necessity after a 20 hour journey) never answered the phone. Stayed in one afternoon and staff tried to enter room 3 times with less than 1 seconds notice.
06/17/2020
Md Sajjad Zahid

This chic hotel is 3 minutes' stroll from the Avenida metro station and a 9-minute walk from Rossio Square. Featuring free Wi-Fi and flat-screen TVs, the sophisticated rooms come with minifridges and minibars, as well as marble bathrooms, pillow-top mattresses, and desks with ergonomic chairs; upgraded rooms have balconies or terraces. Suites come with separate living/dining areas, and upgraded suites add sofas and views of the historic city center. There's 24/7 room service. Amenities include an upscale restaurant with Mediterranean fare, and a champagne bar, plus meeting space and a business center.
06/17/2020
Expedia reviewer
I like central ubication, the room services, i dont like the temperature regulation in the room (continous central a tino on the system of air regulation), the clean of the Common environment (bar, hall), the breakfast too poor
06/17/2020
Vincent
Hotel design is very stylish, staffs are helpful and welcoming. Location very easy to access to attractions and public transportation.
06/17/2020
Mike
Our stay at the Fontecruz Lisboa, Autograph Collection was the last night of our 10 day vacation in Portugal. We found the staff to be extremely professional and helpful, even calling our airline for us to ensure that our meals met our dietary needs. The room was spacious, comfortable and very clean. The only two drawbacks were internet connectivity issues and plexiglass over the windows which took away from the ambience. It is located in an upscale area of Lisbon and there was a lot to do nearby.
06/17/2020
kenji5168
Hotel design is very stylish, staffs are helpful and welcoming. Location very easy to access to attractions and public transportation.
06/17/2020
Kenji5168
Hotel design is very stylish, staffs are helpful and welcoming. Location very easy to access to attractions and public transportation.
06/17/2020
Luiz
A localização é excelente, próximo a parte histórica e com muitas opções de restaurantes por perto. A equipe do hotel possui uma ótima qualidade e estão sempre atentos aos hospedes. A decoração é muito interessante. Os quartos são amplos com banheiros também amplos.
06/17/2020
Neurogirl1950
Beautiful hotel on the main drag in Lisbon. My room was huge and gorgeous with a terrace . The bed was very comfy and the bathroom was like a spa. The restaurant is excellent and staff are very polite and helpful .
06/17/2020
AP
Great location, not a big fan of the stark black decor of the hotel loby and rooms. Lisbon is know as a good value for the traveler, had a couple of gin and tonics it cost me 48 euros. Have stayed at several Autograph Collection properties and have enjoyed all of them including Fontecruz.
06/17/2020
Krystal Yu

Good location but rooms were a little bit dated. One of the front desk person was nice, but another one was rude.
06/17/2020
Joaquim Mestre

This hotel is very good. From the design point of view to the location and also the breakfast. Highly recommended
06/17/2020
Isabel Vieira da Silva

Um serviço muito bom! Aconselho.
06/17/2020
KristiOrbaugh
Our neighbors had stayed in this hotel approximately 1 year prior to our trip. We stayed there on their recommendation and were more than pleased. The decor was awesome, the staff superb and we were pleasantly surprised by the quality of the food. The bartender was personal and remembered us from earlier in the day. Excellent experience!!
06/17/2020
NA
Our neighbors had stayed in this hotel approximately 1 year prior to our trip. We stayed there on their recommendation and were more than pleased. The decor was awesome, the staff superb and we were pleasantly surprised by the quality of the food. The bartender was personal and remembered us from earlier in the day. Excellent experience!!
06/17/2020
Michael
This hotel doesn’t live up to the category and cost. The hotel has a lot of style with a friendly staff, but lacks the essentials of comfort beds and walls the reduce the noise between rooms.
06/17/2020
Jack K

Excellent hotel. Located on the luxury shopping street (with Burberry,Prada etc) and walking distance to most of the city’s attractions. The staff was great and helped accommodate my girlfriend who broke her leg during the trip. Particular thanks goes to Paulo and the late night staff who were very helpful and kind. The breakfast selection is excellent and generous and has cozy boutique decor. Also very fast WiFi with excellent coverage.
06/17/2020
Laura Courtemanche

Great room, location, service and breakfast! Everything was good! One of the staff member at the breakfast, Paolo I think, was so nice to us, really made a difference! Thank you!
06/17/2020
sandra cid ballesteros

HOTEL MUY CÉNTRICO. HABITACIONES MUY AMPLIAS Y BONITAS, DECORACIÓN MODERNA Y BAÑO COMPLETO. LA COMIDA UN POCO ESCASA, POCA VARIEDAD Y CALIDAD BAJA PARA SER UN HOTEL DE 5 ESTRELLAS.
06/17/2020
Mon
Una experiencia breve pero muy grata, ubicación, decoración, limpieza, trato excelente....... de 10
06/17/2020
Lucas Rodríguez Pérez

Super recomendable. Por ubicación, trato y calidad en el servicio.
06/17/2020
Expedia reviewer
Great hotel with a quirky feel and look. Easy book in and rooms kept clean and well stocked. The hotel is easy accessible from centre of sight seeing places. The staff were very friendly and helpful.
06/17/2020
Expedia reviewer
This was our second visit to Lisbon and the Fontecruz. They even put us in the same room as we had last year! The room was spotless and all the public areas likewise. The staff are all very helpful and go the extra mile to ensure you have a great stay. Were just home and I have already recommended the hotel to a friend.
06/17/2020
Orbitz reviewer
The hotel claims to be a 5-star property. It’s is not. Housekeeping is sub-par, items in the mini bar were not replaced in 3 days, rooms remained uncleaned until after we called housekeeping at 4:30pm. Other than hotel’s superb location, I can’t recommend it.
06/17/2020
Avi
We had great experience. Nice, specious and comfortable room, friendly attentive staff and very good location
06/17/2020
AF
We had great experience. Nice, specious and comfortable room, friendly attentive staff and very good location
06/17/2020
Karina Eframian

Original and unusual, but cozy hotel with good service, delicious breakfast, workable distance to historic landmarks.
06/17/2020
Betty Bakkali

I'm now waiting on the bloody line for 9 minutes to make a resevartion????? These guys don't want to be makign business
06/17/2020
Jvidigal 1

Limpieza, orden y el personal muy profesional y atento.
06/17/2020
Fernanda Nunes Ramalho

Beautiful hotel in the heart of Avenida Liberdade. The hotel is beautifully decorated, staff is always polite and friendly. The location couldn't get much better. Right by all the fancy shops of Avenida da Liberdade and within walking distance of Rua Augusta, Praça do Comércio and all the fun stuff in downtown Lisbon. Our hotel room was spotless clean and everything looked brand new and well maintained. I'd definitely stay again!
06/17/2020
MarriottLoyalist
Overall, the Fontecruz Lisboa hotel was an excellent experience! The terrace was absolutely amazing. The food was very good for breakfast, tapas, and drinks (especially the sangria). The hotel was kept very clean, has a nice vibe to it, staff is extremely friendly & hospitable, the only "complaint" is they need to do something about their gym (or lack of a gym). The hotel is perfectly situated within the shopping area, and close proximity to all tourist attractions, great restaurants, and places to see within a 15-minute walk. Lisbon has so much culture and such beautiful sites, Fontecruz is in the heart of it. Great experience!
06/17/2020
Telmo Ferreira

Adorei o hotel, muito bem localizado, bom atendimento é muito confirtavel.
03/17/2020
Frances
My husband and I stay here for vacation for 5 nights. The location is convenient. We were able to walk to most places. We took a cab to Belem for less than 6 euros. With so much walking we were tired to go out for dinner. We ate at the reataurant one evening. We shared salmon with risotto. Very good, maybe a little salty but we eat low sodium. The next few nights we got even lazier and order room service. Very fast. The only thing is the menu was a little limited. Although we managed to eat 3 different things every night. Lastly, the staff was great. Always available to help. At the restaurant they were also very flexible with our order. Will recommend and I would stay there again.
03/17/2020
平野貴久

広めの部屋と美味しい朝食、ディナー迄のバーはここでOKです。 スタッフは不要なサービスはしない。必要なサービスは必ず行う。 丁度よい。 駅まで歩ける、外食にも困らない、朝のジョギングにも困らない立地。私は再びリスボンを訪れる日はここに滞在するでしょう。
03/17/2020
MariahHecker
This hotel is in a great location with easy walking to most attractions. The staff is phenomenal, always pleasant and helpful. The breakfast was the best buffet we had in our two weeks in Portugal and to top it off the head chef of the restaurant stopped by out table on morning to give us amazing recommendations on places to visit and places to eat. I highly recommend this hotel.
03/17/2020
MB
Just a great hotel to stay in Lisbon....great location....excellent property with an outstanding staff...all were very friendly and very helpful...don't hestitate to book your stay!
03/17/2020
MichaelL
What an incredible boutique hotel in the heart of Lisbon! The staff are warm, friendly and attentive to your needs, offering suggestions and guidance; the hotel is modern, fresh and funky right down to the small details; the bistro serves up a scrumptious breakfast by attentive, friendly servers while a pianist entertains you; our room was clean, quiet and spacious, with a comfy king bed for resting — we enjoyed an upgrade to a suite that made our stay that much more enjoyable! The hotel is a true gem!
03/17/2020
Kelli Nakagama

Pros: big, modern room with large windows that opened to the street. Big bathroom with nice shower. Great breakfast with charcuterie, hot items like bacon and sausage, pastries, and plenty of other items (including sparkling wine!). Incredibly friendly and attentive staff made us feel very welcome. Cons: no counter space in bathroom or space for toiletry bag/makeup, etc. But the biggest con was the bathroom wall/door was fogged glass, so it lit up the entire room if the light was on, which isn’t ideal for two people. But other than that, great hotel and great stay.
03/17/2020
Helen
Asked for a room on a high floor but was put on level 2. Normally the reception at least acknowledge it wasn’t possible to fulfil the request but she was too busy trying to sell us the valentines menu. Paid for an upgraded room but this turned out to be opposite the cleaners closet so every morning we are woken by chatting and laughing. (Everyone is entitle to chat and laugh at work, it was just annoying that it was by our room). Also near the lift so we got to hear that every time. The upgraded “king” room turned out to be 2 single beds pushed together. I know this is common in Europe, but honestly I would expect more from a 5 star hotel. To top it all off, it was my birthday on the Sunday (which we told reception on arrival) but there was nothing to recognise this. I don’t expect much but after staying in other 5 star hotels in the portfolio, they always bring a little something. I then see on Instagram, someone else staying in the hotel has the same birthday and they DID receive a little birthday cake!!!! On check out, I was going to tell them how awful the stay was but then they didn’t even ask how our stay was!! She Simply asked if I was paying with the same card as on the account and have a safe travel. I would NEVER stay here again. Terrible experience. I should mention, however, the cleaning staff did a fantastic job and the toiletries are very nice. Location also very convenient but these are really the only positives. There are some fantastic other 5 star hotels in the portfolio, stay there instead!
02/17/2020
Sandra Nunes

Espaço muito agradável e comida à altura.
02/17/2020
AliWBW
Very pleased in all aspects with this Lisbon hotel, Marriott.com. We had a 'terrance' room with a large deck area overlooking the beautiful Lisbon rooflines. We didn't have the chance to "use" it per say due to February weather but it had a wonderful feel and added to the size of the room. Hotel staff are always trying. Location is perfect. We'll be back to explore more of Portugal and this will be the hotel of choice. / Hotel lounge offered great music. In particular, there was a piano player during breakfast. A nice touch!
02/17/2020
Todd Haselton

Little snooty and smells like perfume but clean, nice rooms, friendly staff. Also a great part of town.
02/17/2020
SAH
I stayed at the Fontecruz Lisboa hotel as part of a business meeting and my husband joined me for a few days afterward. The staff was so welcoming and helpful during my entire stay! They attended to our every need for our meetings; and offered suggestions and directions for our leisure activities. The hotel offered every modern convenience, and was stylishly decorated. The location was convenient. The restaurant offered a varied menu - everything we had was delicious. The breakfast buffet was awesome! We will definitely stay at the Fontecruz again!
02/17/2020
Gentaro Takeshita

アーティスティックなホテル。ビンテージアートだけでなく、現代アートからも影響を受けているようだ。アートの表面だけをなぞるとチープな感じに陥る危険があるが、そうならずにクオリティを演出している。ユニークな記憶に残る滞在となった。
02/17/2020
Rich
Everything about this hotel was perfect. It is in the perfect location and everything in the hotel is unique, modern and clean. The staff bends over backwards to accommodate you. We arrived early and they held our bags and even delivered them to the room before we arrived back. The bartender made some amazing delicious cocktails. We had a late flight on the day of our departure and the hotel allowed us to stay until 1600. We will never stay anywhere else while in Lisbon and will recommend the hotel to all our friends, colleagues, and coworkers.
02/17/2020
njngo
I am very dissatisfied. The booked room has been shown to be 2 adults and a 13-year-old child, and I have already paid for it. Why do I have to pay an extra bed when I check out?
02/17/2020
Nate
Chic atmosphere, excellent service. I thoroughly enjoyed my stay at this modern, stylish spot in Lisbon. I will definitely return and highly recommend!
02/17/2020
Patrick Schwadtke

wow, ein tolles Hotel mit Boutique Charme, professionell in jeder Hinsicht, sehr zentral / dennoch ruhig gelegen. Liebevoll eingerichtete Zimmer. Meine Suite war großartig mit einem mega Blick. Das Personal war jederzeit erreichbar, umsichtig und herzlich. Preis-Leistung TOP.
01/17/2020
Natacha
Bel hôtel Très bien situé - personnel charmant - petit déjeuner très bon Seul bémol salle de bain non nettoyé a fond Sol sale traces sur les vitres dommage pour un hôtel de cet gamme
01/17/2020
MToddCramer
This was my first stay at an Autograph Collection property and we'll definitely be back. Upscale from start to finish. Walking distance to everywhere, delicious onsite restaurant and over-the-top service from every position we encountered.
01/17/2020
AlwaysontheGO
Small hotel but perfect location with absolutely amazing staff. Everyone, and I mean everyone, always went out of their way to give a warm greeting at every interaction. No matter the time or how long we were out, our room was always cleaned to perfection by house keeping staff that seemed almost invisible. Room were large and bed comfortable. Breakfast offerings vast and Wi-Fi worked well. Rooms felt a little “vacant” decor wise & would have liked to see some USB power ports but other than that an absolutely perfect stay.
01/17/2020
ANA LIU

現代化也很美麗,酒吧非常棒,在這裏有非常美好的體驗!
01/17/2020
Susanita Santos

Um hotel de charme no coração de Lisboa!
01/17/2020
M
SLOW service (got my hair dryer after 1.5 hour). Could not handle noise situation (the staff sort of just let us wait until the noise die out itself) so we were not able to sleep until 2am. If you want to get some sleep, please run away from this hotel.
01/17/2020
Matthew Groves

Great location and great breakfast buffet (50 euro if not included). Long gradual hill makes for a good morning run. Plenty of shopping footsteps from entrance.
01/17/2020
Luis Lourenco

Muito bom. Um dos melhores robalos que comi nos últimos anos. Serviço excelente.
01/17/2020
ValerieHaugen
Lovely hotel, good location, great bed,good value. Food at breakfast was fine; coffee was so-so. But it's hard to find good coffee in Portugal.
12/17/2019
Jnruggles
Location is along the main shopping drag and with close proximity to most tourist attractions. Service is impeccable and staff saw to our needs readily. Definitely will stay at the premise again
12/17/2019
SRossi
I cannot heap enough praise on how wonderful my whole stay was. From the moment I was greeted at the door up until check out, everything was terrific. The front desk staff and restaurant/bar staff were extremely friendly and helpful. The front desk staff was great at arranging tours and transportation. Check in was very easy. The restaurant/bar staff also provided great information about the city and surrounding areas. The service was spectacular as were the meals and drinks. Also, entertainment that was provided was enjoyable. The room was clean, comfortable, and spacious. The location is any easy walk to many dining and shopping areas. Loved the whole theme!! I can't wait to visit again with more friends and family.
12/17/2019
Anand C

We had a really amazing experience staying here as part of our anniversary trip. The staff, all the way from the front desk, the food and beverage personnel, and even the GM, went out of their way to make our stay feel special and personalized! The suite (801) was stunningly beautiful, modern and spacious. The breakfast buffet was as good as you can get in Portugal.
12/17/2019
Josh Santiago

Fantastic hotel, with amazing staff. Great location and easy to get to a lot of great shopping and city center.
12/17/2019
Enrique Carmona

Sofisticación y buen gusto en pleno corazón de la Avenida da Liberdade, enclave estratégico de la ciudad. Tiene la parada de metro justo enfrente. Apenas media hora desde el aeropuerto. ¡¡Excelente elección!!
12/17/2019
NazAli
The hotel and amenities and staff were just amazing at Fontecruz. I absolutely enjoyed every bit of my 3 day stay.
12/17/2019
AmbassadorReview
Beautiful unique property equipped with well-trained, accommodating staff. No better geographical location in the city of Lisbon. I’d definitely stay again our next time in Lisbon!
12/17/2019
Russ Lacuata

Perfect location, within walking distance to everything. Service was excellent. Rooms was beautiful with artsy, museum type arts. Breakfast was very good. Highly Recommended.
11/17/2019
David Hassoun

Didn't stay at the hotel but met up with some guys there for drinks and stayed for a little Fado music. It's a high class place with drinks to match and prices too. The musicians were amazing and a great place to have a drink. The service was impeccable as well. Hope to stay at the hotel next time I'm in Lisbon.
11/17/2019
Scott Schuman

Excellent service and a staff that really cares. The property is amazing and the restaurant was wonderful. The room are very comfortable and spacious.
11/17/2019
IrynaUrdzik
Service is poor, management does nothing at all!!! Dies see problems themselves, doesn’t react on complaint, no communication at all!!! Noiseproof in the rooms is very poor, hotel and the management needs substantial renovation!
11/17/2019
3234sogo
I've stayed at other Autograph locations and this one was not up to par. Very unprofessional front desk staff and uninformative as well.
11/17/2019
TJ
Grand hotel. Friendly staff, clean spacious rooms. Not much of a fitness Center but there is great gym literally 200yards from the hotel.
11/17/2019
Adans

This is something I am not use to. But I was in the side walk in front of the Hotel when the valet was having a argumet with the suplier of the same hotel. The way he was shouting at them was very rude. All that, just because there is no parking spot for suplier near the hotel, and the suplier driver parked his truck in front of hotel to unload the goods. Ok, maybe he should not have parked in there, but the rudeness of the valet was something else. Overall, I fell sorry for the driver and his colleague. The were polite and behaving according.
11/17/2019
Oliver Rodrigues

Outstanding hotel with best location of Lisbon. Super friendly and competent staff. The rooms are spacious, clean, quiet, equipped with many amenities and having comfortable beds. The breakfast is awesome.
10/17/2019
BSWtravels10
The hotel is in a great location. Right in the middle of a boulevard of the best stores. A beautiful tree lined street. The above is the best part. The hotel is very, very dark. The designer forgot the lighting. The rooms were even worse, mostly the lighting. Black on black, with improper lighting. The beds hard, the linens coarse and the window was so dirty it was hard to see clearly outside.
10/17/2019
ATaylor
Great hotel and extremely well situated. Excellent buffet breakfast in the morning. What makes this hotel stand out is it's staff - very thoughtful and professional staff who go out of their way. The fitness center could be larger but that doesn't take away from the quality of the hotel.
10/17/2019
Jp L

très agréable petite terrasse extérieure sympa
10/17/2019
123KB
Extremely loud noises. This room is right over a garage that has an extremely loud garage door that opens and closes all night long. There is also a lot of street noise and some other (metal on metal screeching) noise that we could not identify (elevator, maybe?)
10/17/2019
Rhea
The lunch really ruined our feeling about the hotel. The room was nice, the decor was fun. We asked where we could go get a sandwich and they recommended the restaurant in the lobby. They only had one sandwich and after ordering we were told they were “out” of the ingredients. They offered an alternative that was what my husband described the worst he has ever had. It was bread with one slice of roast beef that didn’t even cover the whole slice of bread. My salad was barely edible as the dressing just tasted like mayo and there was far too much on there.
09/17/2019
SaltLakeTraveler
Our stay at the Fontecruz was excellent. From the moment we arrived at the lobby after our international flight and were greeted with chocolates and water to the hustle of the bell hop to get a taxi when our Uber was delayed. I would recommend this luxurious experience to all travelers.
09/17/2019
AndraNicole
Our stay was excellent! The hotel was beautiful, location was perfect, the staff was so friendly. The breakfast every morning was incredible!! loved the amount of choices we had. The concierge (Maria) was helpful in getting our plans sorted and making recommendations. We were on our honeymoon and they had a special treat sent to the room which was wonderful. Everything was very clean too. Would definitely recommend and would stay again!!! Thank You!
09/17/2019
Mariano
Superb location in the AVenida Liberdade main street in the city with fashion brands, nice restaurants, and walking distance to main atractions. The rooms was big and with nice views. We stayed at a live music night at the restaurant and we have funny time. If you have good weather -whiat happens often - the breakfast in the open terrace is a great experience.
09/17/2019
MARIE
Superb location in the AVenida Liberdade main street in the city with fashion brands, nice restaurants, and walking distance to main atractions. The rooms was big and with nice views. We stayed at a live music night at the restaurant and we have funny time. If you have good weather -whiat happens often - the breakfast in the open terrace is a great experience.
09/17/2019
AlbertoMontes
Un hotel comodo con un excelente servicio. Muy buena camada y baño las amenidades de excelente calidad
09/17/2019
Pauleboo
Great property, accommodations were great and the staff was incredibly helpful with suggestions on places to visit and eat.
09/17/2019
Hotels.com reviewer
Three superb nights spent in a wonderful place! Friendly staff, check in very smooth, support with bags impeccable and the bartender extremely accommodating. Our room was roomy and endearing, with every possible amenity. Very easy to access and to see all that Lisbon has to offer, in a superb area. Can’t wait to return!
09/17/2019
Gj Omoba

Excellent hotel. Even more excellent customer service from all staff including the chef. Will definitely return here if I find myself in Lisboa again.
09/17/2019
TheMillers
Great hotel!!l From the time we arrived till we checked out, the staff was always there to help us. They were knowledgeable about the city and all it offered. They offered a walking tour of Lisbon. The guide was absolutely perfect. We saw, we sampled and we learned.
09/17/2019
Havi Harv

Nice rooms and nice breakfast with a good selection. Do not recognize Marriott Members and aren’t really helpful when it comes to some extras. Working strictly by the handbook.
09/17/2019
Expedia reviewer
Great location, friendly staff, great rooms. Nothing to complain about here unless you wanted a bunch of other facilities in your hotel
09/17/2019
Marco Casale-Rossi

We have stayed at the Fontecruz Lisboa twice: before and after our trip to the Algarve. The hotel is ideally located on the Avenida do Liberdade , just steps from the Marques de Pombal Square, Eduard VI Park, Restauradores Square, and Rossio Railways Station. The rooms are spacious and the bathroom well furnished BUT EVERYTHING is in desperate need for maintenance; the sync of the shower was broken in both rooms we have stayed. The breakfast is awfully expensive, 27 Euro per person, especially considering the quality of the buffet; we might have been unlucky, but all the pastries were "not fresh", possibly several days old; the pancakes made to order were 1" thick, and maple syrup was not available; no fruit available; the next day we went to the Rossio Starbucks were we had a great breakfast for a fraction of what we paid at the hotel. On our second stay we were assigned a room which was not what we had booked, standard instead of superior, two single beds instead of a king bed, AND it smelled of smoke even if on paper the property is smoke free. It took three increasingly upset visits to the front desk to get something close to what we had booked and paid for. The front desk staff is unresponsive, possibly careless.In summary, the only plus is the location. For the rest, a Vagabond Inn may be a better choice. Definitely not worth 250 Euro / night; and definitely not a Mariott category 6 property. Post scriptum : we have complained to Marriott Customer Service both via email and Twitter DM; all we have got are 8,000 points - a night at the Fontecruz Lisboa requires 50,000 points. Ridiculous.
09/17/2019
Steve Zehl

Fun, lively hotel in a great location. Great bar, wonderful patio, nice breakfast. Room was clean, nice size. They need more places to unpack your clothes, a dresser or something. There is a closet with 2 small drawers, but it's not nearly enough space. Staff was very friendly and helpful. Would happily stay there again
09/17/2019
FrequentTraveler
Had a fabulous 4 night stay at the Fontecruz. Can't say enough good things about the property, staff, food and the location. Tremendous value for the cost. I would recommend it to anyone visiting Lisbon for business or holiday.
08/17/2019
Expedia reviewer
I am extremely disappointed with my experience. I’m actually furious. I booked this hotel knowing how good it was. We dropped our baggage off at about noon today and the room was not ready. We went out for the day to return to the staff telling us that us and our luggage needed to be moved to a different hotel because the room was not available. They didn't give us the specific reason why. They said they could not contact us because they didn’t have our information (they did), and that Expedia was supposed to contact us. No one told us anything. They sent us to a different “5 star” hotel... the room is a dilapidated, old, busted up, and not close to a 5 star hotel. We booked this hotel because we loved the location and the boutique touches. We now out of the way, unhappy, and feel our hands are tied, and we are still paying for the room that we did not get. I would like to be contacted by an Expedia representative immediately. Thank you.
08/17/2019
Garry Cohen

Truly a first-rate hotel. The furnishings were modern, the bathrooms were updated, the employees were friendly and helpful, and the bar was great. No need to even look for another hotel in the area.
08/17/2019
Karen
This hotel is a boutique hotel - front desk service was warm and welcoming. Rooms were a good size and beds were very comfortable. Location was great - in walking distance to main square - lots of restaurants close by and many attractions.
08/17/2019
Filipa Carvalho

Local fantástico para ficar ou jantar em Lisboa. Recomendo.
08/17/2019
Simon
this Hotel give you the real experience expected as Elite member and acknowledge it upon your arrival, we were welcomed by Rita which was very nice and accommodating to our requests with no other than great smile. to top it up we had great in room dinning from the Bistro restaurant and highly recommend the octopus which was cooked to perfection which was not expected for in-room dining. the concierge Maria was highly knowledgeable for all our needs in terms of dinning and other touring include money change which saved us few $ my wife and I were there for vacation and found it to be the perfect place in terms of location and comfortability. in it was business trip I will definitely choose it as well. breakfast is quite ok for European hotels thank you Fontecruz from making our holiday memorable!
08/17/2019
Yenny Patricia Basteiro Mongui

Ambiente muy acogedor y moderno a la vez. Buena atención y Av tividades lúdicas programadas por el hotel.
08/17/2019
KNASH
Had reservation issues and did not get much help with that, so a lot of wasted time. Great location though. Can walk anywhere in the city from there.
08/17/2019
Gary Cardoza

Location of the hotel is excellent. It seems to be a French modern motif more than a Portuguese motive. The black and red decor was keeping with this theme. The rooms are large and spacious and quiet. The beds are comfortable. The bathroom was very good size for a European hotel. Towels were soft and oversized. We opted for the full breakfast each morning. It was delicious with a large selection. It seems that the staff were friendly and capable enough. However they’re very limited what they can do, and are not too concerned with extending themselves for special request. We were told that we could not have an additional luggage rack for the room for our extra bag. None were available and they simply didn’t do that. We were advised by a very friendly concierge that we needed to hire a minivan with their service to transfer us to the airport because we had so much luggage? All our other transfers only required the Mercedes sedan which was more than adequate. And of course, the hotel could not centrally bill this to the room. We had to pay the car in cash or pay a 10% credit card surcharge. Hotel had no arrangements for any type of transfers that we could bill to the room like other upscale hotels. This was quite disappointing. (The cost for the minivan is €55 one-way. Our friends caught an Uber ride to the airport for about €10.)
08/17/2019
Armaria Diseño

Lindo y muy fino, lindo barrio pero la puerta del baño estaba mala y jamás la repararon siendo que pedimos varias veces que lo hicieran
07/17/2019
C2andLi
In a 16 day trip through... in 10 different hotels in Spain & Portugal... the Fontecruz Lisboa was the best of them all. The staff was superior and the hotel itself, most comfortable. The best/softest towels, robes, etc... comfortable bedding... and a premier location made this the finest stay of our trip. We HIGHLY recommend it.
07/17/2019
Edward
Excellent treatment by caring staff. Great food. Great location for walking through Lisboa. Special thanks to Maria, Mauriellio, and Ricardo for taking excellent care of us. Our Portuguese language skills were minimal but we were in good hands with this group. Thank you.
07/17/2019
LauraA
We could not have picked a better hotel for our stay in Lisbon. The hotel is located on a beautiful street and is a short walk from many of the main sites. The hotel breakfast had a beautiful array of meats, cheeses, breads, cakes, etc... and the bar staff was amazing. The hotel has fun events in the evenings, and the staff gave us wonderful recommendations for meals. The guest rooms are big, modern and well-maintained. This hotel has so many special and sentimental touches and is the perfect place to stay in Lisbon! Highly recommend!
06/17/2018
Alberto Nogueira

Um hotel muito bom, bem localizado, um pequeno almoço variado, os quartos muito confortáveis e tudo muito bem limpo. Aconselho
06/17/2018
Laura Ponce

Ubicacion perfecta y hotel buenisimo
06/17/2018
Kar
A beautiful property! All the excellent service of a traditional Marriott property within a totally unique and special environment!
06/17/2018
Kevin
I have stayed at multiple Marriot properties in Europe and this was defiantly one of the most spacious and well kept. Very comfortable bed and the breakfast was excellent. Staff was lovely and made any calls/reservations which was very helpful for a non-native speaker. I used points, so never really checked the price, but was well worth the points used.
06/17/2018
Chaya Dewan

Execellent boutique style hotel in a great location. Everything is walking distance and the area is full of nice bars and restaurants
06/17/2018
Hotels.com reviewer
Overall it was a good central choice for our stay in lisbon. Our room was upgraded and ended up being quite big. It’s in the heart of a great shopping area. The service was just ok, nothing out of the way. I would recommend to place a do not disturb sign on the door if you plan on being in your room after 9am. Housekeeping comes early and often otherwise.
06/17/2018
Suzlem
The location of the hotel was excellent. Given all the great B&B's available in Portugal, the hotel does not fair highly on my list for my next visit. Thank you.
06/17/2018
Antonio Bruschettini

Abbiamo solo mangiato al ristorante, molto carino. Noi eravamo fuori nel cortile tranquillissimo. Ottimo servizio. Purtroppo il mio pesce, un nasello, aveva delle parti troppo dure. Un peccato perché il purè di ceci con cui era presentato era molto buono.
06/17/2018
Solotraveler
Perfect location about 15 min walk to the action yet very quiet part of town. The room is what you expect from Marriott autograph edition. There is no concierge lounge but the breakfast is better anyway. You can inform the chief what you would like and he delivers! It's an $9-12 Uber from the airport with little traffic. Enjoy.
06/17/2018
corinne forti

Beautiful hotel with well trained staff. Great location. Rooms are very comfortable. Luxury bed and linens.
06/17/2018
Veronica P

We arrived at the hotel at 7am and they were able to hold our luggage for us as it was too early for checkin. When we arrived 3 hours later, they informed us they were able to get our room ready sooner given the circumstances. Thank you for a lovely stay! The rooms are clean and the location is great.
06/17/2018
Louis Azevedo

Perfect location to walk to everywhere you want to go, Chiado and Bairro Alto. About a ten minute walk to either location. The rooms are large and quiet, even though on busy Avenida dá Liberdade. Breakfast buffet is very good, if you drink your coffee with milk as for the meia de leite.
06/17/2018
Andre
Terrible and clueless service, small and old gym facilities, very substandard breakfast, diminutive and low quality room service - stay away frik this place
06/17/2018
Expedia reviewer
Amazing hotel and great location ! The only feedback I had was the cleaner did just let herself in the room early one morning while we were still sleep ! But other than this I could not fault the hotel or the staff
06/17/2018
Milinda Dharmadasa

First day in Lisbon booked into Fontecruz by Autograph collection. The hotel is 10 minutes away from Lisbon airport and in walking distance to Rosso station which is the hub of tourist activity. I walked in at 9.00am and the front office was very welcoming offering to help with the days plan and preparing the check-in meanwhile. Room wasn’t ready as the hotel was full and I took a stroll with the promise from them that they will call when the room was ready if possible before 3pm. They called by 12 but I wasn’t ready to go back as I was in the tram 28 queue, dreading my first decision in Lisbon. When I returned, the luggage was already in the room and I’d received a Deluxe room on the 6th floor, quiet and pleasant room decor. Dark undertones make for a perfect sleep. Dozed off from 6pm to 4am with the help of some A grade jet lag. Rain shower made up for the sleepy interior. The city view is covered by a big tree right in front of the hotel, but no complains as it probably cuts the noise from the streets too. Despite the hotel being booked out, the friendly reception offered a late check out of 2pm. Breakfast was petit but ticked all my boxes; bacon, eggs plenty of bread and fruits to go with fancy cured meats and cheese. 10/10 for the experience. Will book again.
06/17/2018
Abdalla A

Too dark. Gloomy and the staff is not helpful. Arrived at 3 pm and my room was not ready. Even for a platinum member they don't bother or care. Stayed in different Marriott hotels but this one was too bad. Next day went for breakfast and no one gave any attention to us. No one served coffee for us while we were there for 25 minutes or more. It's a 5 star hotel but I give it a Max of 2 stars. And won't ever come there or recommend it to anyone. My platinum membership was useless there and didn't give me any sense of importance. No one even came to help us with luggage when we arrived as I had to pull them on my own and front desk didn't offer any kind of help
06/17/2018
Ale
I loved everything while staying at this hotel. Highly recommended for location, style, comfort, and service.
06/17/2018
LMendes
The Fontecruz Lisboa is in a great location, but our room was great, with great service in the lobby and restaurant, making the overall experience very pleasurable and even memorable.
06/17/2018
MariaCCPinto
O Fontecruz Lisboa é muito mais que um hotel: é uma experiência única, do mais alto nível. Arquitetura interna, decoração, atendimento, fora-de-série Destaque para Kátia na recepção.
06/17/2018
Expedia reviewer
Had a great stay, beautiful room, friendly and helpful staff. Perfect location and delicious breakfast.
06/17/2018
Zach Russell

Muy Buena con respecto de el desayuno
06/17/2018
Hotels.com reviewer
Die Mitarbeiter am Empfang waren teilweise unfreundlich, Kunden grüsst man nicht beim eintreten ins Hotel, habe mich nicht sehr willkommen gefühlt. D
06/17/2018
Johnny Chan

Great location and contemporary atmosphere. The breakfast and service were great. The rooms are nice with modern bathrooms. Very comfort stay. We will be coming back.
06/17/2018
Zhang
糟糕的体验!感觉自己被区别对待!酒店超售导致自己被拒绝入住,后续处理根本没有尽到酒店责任且拒绝履行万豪的相关条款!令人感到十分失望!不会继续选择这个品牌!
06/17/2018
Bob47
Our stay at the Fontecruz Lisboa though short was perfect. Even in the heavy rains all the wonderful shops, restaurants and many o the major monuments are a quick walk away between the rain drops. The staff make you feel special. have lots of ideas and are willing to explain how life is in Lisbon. We came to Lisbon to experience its unique history and were able to without having to rely on cabs and expensive tour guides. With our rubber soled shoes (The beautiful tile sidewalks can be slippery and treacherous without good FLAT shoes) and umbrella, the staff at both the hotel and the "I" center made our trip perfect.
06/17/2018
RoadWarrior
Our stay at the Fontecruz Lisboa though short was perfect. Even in the heavy rains all the wonderful shops, restaurants and many o the major monuments are a quick walk away between the rain drops. The staff make you feel special. have lots of ideas and are willing to explain how life is in Lisbon. We came to Lisbon to experience its unique history and were able to without having to rely on cabs and expensive tour guides. With our rubber soled shoes (The beautiful tile sidewalks can be slippery and treacherous without good FLAT shoes) and umbrella, the staff at both the hotel and the "I" center made our trip perfect.
06/17/2018
Henning Johannessen

The bartenders was really not any good at their jobs. If you like expensive, bad drinks...you should stay here!
06/17/2018
Gordon Chong

On the plus side: very comfortable bed and nice neighbourhood. Not so good side: exceedingly dark decor (almost gloomy) and staff that is serviceable if not overly attentive. Maintenance somewhat lacking. The single treadmill in the gym was not functioning and the empty water glass was still beside it when I left 2 nights later. Housekeeper entered our room at 9:30 a.m. without warning. A quick "Perdon!" and she retreated. I've stayed directly across the street at the Sofitel. A far more pleasant experience.
06/17/2018
GD
The 5 of us really enjoyed the Fontecruz Lisboa - including the great breakfast!! The staff is great and it is in a great location for sightseeing, shopping or dining. We were most pleased
06/17/2018
Irina Moskaliuk

Потрясающе красивый бутик-отель. Приятная, непринужденная обстановка. Высокий уровень обслуживания. Отель расположен в самом центре города. В 20 метра станция метро "Avenida".
06/17/2018
Marco Ugolini

Buon hotel al centro di Lisbona, ideale sia per una visita alla città sia per motivi di lavoro
06/17/2018
Orbitz reviewer
Without a doubt I would recommend this hotel but there were some small things that were surprising in a signature level hotel. The bath towels and bathmat are all frayed. And not just in our room in our friends rooms as well. Not a big deal but does not give that luxury impression . Secondly it was pouring rain the entire time we were there and they do not have more than 15 umbrellas to offer for the guests. We thought this was odd since the other hotels we stayed in that week all had umbrellas in every room . And 55 euro per person for brunch....make sure to get that included or eat elsewhere.None of these things would keep us from staying here again- more a suggestion for the hotel. On the plus side- bar staff is fantastic and make a great sangria! Rooms are really big and comfortable. Great location with easy walk to shopping and dining.
06/17/2018
Marina Faria

I travel to Lisbon for work every month and I always try different hotels, now that I know Fontecruz, this is the only one I will stay. Location is great, staff very friendly, breakfast is 10/10, even for a vegan I found many options. The room is super comfy and massive. Recommend to everyone.
06/17/2018
Expedia reviewer
Por el mismo precio y en la misma ubicación existen muchísimos hoteles con mejor gusto y clase. Imposible cenar tranquilamente en el restaurante con un pianista que aporrea las teclas!!! Ruidoso, incluido televisor !!!...al desayuno también está, aunque más tranquilo. Medio día y no hacen las habitaciones , al preguntar, la respuesta fue que pueden tardar hasta las 5 de la tarde!! Y se supone que tiene 5 estrellas!!.
06/17/2018
COUPLE
Tout est parfait ou presque. L'emplacement, le service, la literie, la décoration, le petit déjeuner...seul bémol concerne l'insonorisation intérieure de l'hôtel. Notre chambre communicante n'était pas bien insonorisée avec la chambre voisine, idem concernant les bruits dans le couloir. La salle de bain mériterait également un meilleur éclairage, et une meilleure ventilation.
06/17/2018
Cristina Giampa

Sehr gute Hotel. In Zentrum von Lissabon. Personal ist sehr nett und hilfsbereit
06/17/2018
Michel KLUR

Super hotel en plein centre de Lisbonne
06/17/2018
Елена Бартольд

Великолепный стильный отель, в центре Лиссабона, на бульваре, по которому хочется постоянно прогуливаться. Замечательные завтраки, классный персонал и виды из отеля
06/17/2018
LastingImpression
My only wish is that I had more time to spend at the Fontecruz Lisboa. Right in the center of town and near landmarks. Great value for money.
06/17/2018
Ankita Pokharna

Being premium member we got to stay in the upper most category of suite they had. It was one of its kinds. The toiletries were all from Chopard!
06/17/2018
NewtoLisbon
The Fontecruz Lisboa hotel is incredible. The location is great for family, friends or business while the entire staff is one of the best I've ever encountered in my 25 years of business and leisure travel.
06/17/2018
Chris
The Fontecruz Lisboa hotel is incredible. The location is great for family, friends or business while the entire staff is one of the best I've ever encountered in my 25 years of business and leisure travel.
06/17/2018
Amber Steindl

Poor sound. Doors banging. Thumping. The housekeepers yell back and forth down the hallway at another all morning, they dont care. At least ask for a room away from the housekeeping closet that slams all night and all day. The concierge is very nice.
06/17/2018
Ron
Hotel in a good location. Left with a bad feeling however as the housekeeping threw away my birthday present I bought in Barcelona. Hotel never reached out to me to resolve the issue.
06/17/2018
B
Anyone can build a building and put furniture in it and decorate the walls. However it takes a special talent to build a team like the one at this hotel!
06/17/2018
Bob
Anyone can build a building and put furniture in it and decorate the walls. However it takes a special talent to build a team like the one at this hotel!
06/17/2018
Ash
The location of this hotel is unbeatable if you are visiting Lisbon. Staff is courteous and polite. That alone will make your stay pleasant. Also the bar has an excellent wine selection!
06/17/2018
Expedia reviewer
Ich weiß nicht, von wo ich anfangen soll, es war einfach alles sehr schlecht! Dieser Hotel glatte 2 Sterne nicht mehr. - überall Raumsprey, bis zu Kompfschmerzen, das ist so ein Duftmix zwischen Zigarren, amber und alten Duft, schrecklich ...- Handtücher sind richtig verwaschen und altDuschkopf richtig mit grünem Kalk versetzt, eklig. Waschbecken ist so unbequem, das beim Händewaschen werden auch Hosen nass- wir waren mit kleinem Baby und mussten erste Zimmer wechseln, weil andere war durchgeraucht, das schlimme ist wir sind Marriott Gold Member und auf Bitte um ein Upgrade wurde auch ignoriert- Londryservice (Wäscheservice) totale Katastrophe, mussten 3 Tage warten bis wir die wieder bekommen- um diesen Hotel muss man einen grosssen Bogen machen und vergessen, kann man so den ganzen Urlaub in Lissabon verderben... Das einzige gut ist nur die Lage, aber in jede 50 Meter gibt es viele besseren Hotels als dieser
06/17/2018
Esther Wong

Hotel's decor is very chick and eclectic. Staff is very friendly and helpful. The rooms tend to look very dark even with the lights on due to the the dark colored walls. The hotel is centrally located making it convenient to take the metro or bus.
06/17/2018
Red65GTO
This was my second stay at Fontecruz Lisboa. The location is perfect -- walking distance to downtown but away from the noise of downtown. Many fine shops and restaurants are within walking distance. The hotel is luxurious, the suite was spacious and the restaurant was very good. The staff were all very friendly and helpful. Service was excellent. A few minor complaints. First, the shower is poorly designed. It is not possible to shower without getting water all around the outside of the shower. Second, there were not enough drawers to put clothes. Two small drawers are too few for two people for a week. Third, it was annoying to be charged for the espresso capsules. I have not encountered that at other fine European hotels. Aside from those issues, we had a wonderful stay.
06/17/2018
Eric Zhang

Cool looking boutique hotel. Excellent service, friendly staff. Only two issues: 1. The plugs on the nightstands are wired to the same switch that controls the lights, which is a huge design flaw if you plan to charge your phone there overnight. 2. They had a nice Nespresso style machine in the room and provided 6 pods, but had a note that said you get one free per person and additional pods used would cost 2 Euros each. Totally within their rights to charge but it feels a bit cheap and in poor taste.
06/17/2018
Brooklyn
This is one of the most wonderful experience we have had in a Marriott hotel! The service was excellent and the hotel employees / staff really made it special!
06/17/2018
Jose Luis Padilla V

Un hotel en el corazón de Lisboa estupendo.
06/17/2018
Hotels.com reviewer
The location is fantastic, and the property is unique, and the breakfast with live piano jazz during the week was very welcoming, however I found the air freshener intoxicating - just too strong too pungent .
06/17/2018
Hotels.com reviewer
I went with my two teenagers and we really enjoyed our stay. The location is ideal, close to many attractions, restaurants and the underground. The staff very friendly. Breakfast was delicious.
06/17/2018
AlbertA
Overall, pretty well located hotel. Rooms are very modern and beds are pretty comfortable. Bathroom super big with no bath tub. Main issue is the staff - not friendly at all. They were rude, to the point that I felt they were doing me a favor when checking me in. Being a Platinum Marriott member, I was expecting a much better service from an Autograph Hotel. So if you are expecting top service, find another property as this one is not going to be that amazing hotel you want to tell your friends about.
06/17/2018
ManiseG
I had the best one-night stay at the Fontecruz, Lisboa. The staff was amazingly courteous and friendly. I was awed by the decor, the warmth and comfort it offers. Can't wait to go back!
06/17/2018
Bjerke
This is a drab hotel. The location is good, but we were given a room in a separate building overlooking a loud bar. Carpet in room was stained and disgusting. Bed was comfortable. It seemed like a two star hotel. Good location. Good breakfast.
06/17/2018
Maria Michio

Quartos grandes e arejados, funcionários atenciosos. Só precisa melhorar o pequeno-almoço para ficar à altura de um hotel 5 estrelas.
06/17/2018
DannyW
This is a small boutique hotel with excellent location close to shopping, parks and walking distance to major sights of Lisbon. It's modern inside out and very friendly staffs. Minor maintenance improvement can be done but this is typical for older hotels in Europe. I'll stay there again when I return to the place next time!
06/17/2018
Danny
This is a small boutique hotel with excellent location close to shopping, parks and walking distance to major sights of Lisbon. It's modern inside out and very friendly staffs. Minor maintenance improvement can be done but this is typical for older hotels in Europe. I'll stay there again when I return to the place next time!
06/17/2018
Jo Elke

Beautiful, sexy and spacious rooms, with an excellent breakfast at a perfect location for visiting Lisbon.
06/17/2018
Manuel Neto

Hotel de excelente localização e qualidade de serviço
06/17/2018
Alexander Paykin

No pool table or sauna. The views are poor on the lower floors and the breakfast is fit for specific tastes, but the room was big and clean, with a nice bathroom and comfortable amenities. I'd stay again, but not at their market prices...
06/17/2018
Marriottgold
Title says it all. Great location right across the street from the subway and walking distance to the best parts of Lisbon. Bathroom is not great--shower didn't have a door and water went all over the place. Vessel sink is impractical and hard to keep water in the sink, making the vanity wet. Free breakfast for Gold members is nice, but there was no variety from day to day and so I was tired of everything by the 3rd day.
06/17/2018
ATLien
Title says it all. Great location right across the street from the subway and walking distance to the best parts of Lisbon. Bathroom is not great--shower didn't have a door and water went all over the place. Vessel sink is impractical and hard to keep water in the sink, making the vanity wet. Free breakfast for Gold members is nice, but there was no variety from day to day and so I was tired of everything by the 3rd day.
06/17/2018
Orbitz reviewer
I made a reservation and by mistake I put only one person. They charged me and extra fee per day for my wife, because of that error. A hotel of that high quality should not do that. They even charged for the coffee they offer in the room.
06/17/2018
Dmitry
Very friendly staff... seamless check-in and check-out... Good rooms and public areas. Close proximity to restaurants and stores. Enjoyed our stay...
06/17/2018
Javier
En general las instalaciones son buenas y el personal tiene muy buena disposicion. Sin embargo, las habitaciones son muy oscuras.
06/17/2018
Eric Robison

The rooms are nice but small, great part of town for walking to just about everything. The mini bar and room service is really over priced. ($6 us for a kit kat) We had problems with the AC going out every day. All in all of I went back, I'd stay somewhere else.
06/17/2018
Expedia reviewer
El hotel está muy bien situado. El estado de las habitaciones es muy deficiente. Habitaciones muy oscuras y con Falta de luz, las ventanas no se pueden abrir lo que te da sensación de claustrofobia y de poca ventilación.Los baños antiguos y sucios.Por el precio que hemos pagado nos esperábamos un hotel mucho mejor.El desayuno muy básico.Los empleados del hotel muy amables
06/17/2018
LizD
This was my first stay at an "Autograph Collection" hotel. Overall I would rate it between an 8 and 9 on a scale of 10. Clean, sleek and modern hotel. Breakfast was one of the best I've experienced in years. They offer many choices including Gluten free and smoothies! One big negative for me was the room temperature (but I found this a problem at 3 out of 4 Marriott hotels I stayed in during this visit in Portugal and Spain). I was told my room temperature could not be lowered. The room was hot and very dark (black- everything including the bathroom). If you have trouble seeing and wear glasses get ready because it hard to see in these types of rooms. Only one window and still not enough light. The color makes the room feel much smaller. Having said that, the service was almost perfect and I would highly recommend you experience an "Autograph Collection" hotel.
06/17/2018
ElizabethfromUSA
This was my first stay at an "Autograph Collection" hotel. Overall I would rate it between an 8 and 9 on a scale of 10. Clean, sleek and modern hotel. Breakfast was one of the best I've experienced in years. They offer many choices including Gluten free and smoothies! One big negative for me was the room temperature (but I found this a problem at 3 out of 4 Marriott hotels I stayed in during this visit in Portugal and Spain). I was told my room temperature could not be lowered. The room was hot and very dark (black- everything including the bathroom). If you have trouble seeing and wear glasses get ready because it hard to see in these types of rooms. Only one window and still not enough light. The color makes the room feel much smaller. Having said that, the service was almost perfect and I would highly recommend you experience an "Autograph Collection" hotel.
06/17/2018
ME
Das Hotel ist super-zentral gelegen, man erreicht praktisch alles zu Fuß oder mit den öffentlichen Verkehrsmitteln, die direkt vor der Tür liegen (Metro Linea Azul Station Avenida). Das Design ist sehr ansprechend und differenziert das Hotel von anderen, sonst üblichen Hotels. Das Personal ist hervorragend geschult, sehr freundlich und hilfsbereit und übernimmt auch gerne die telefonische Reservierung in einem Restaurant. Alles in allem ein sehr gelungener, zufriedener Aufenthalt, den ich ausnahmslos weiterempfehlen kann.
06/17/2018
gelite
Unlike other European chains, this place will grade up. Quality and friendly service. You won't be disappointed
06/17/2018
Suso
Beautiful hotel near center of city. Great shopping and restaurants within short walk. Excellent staff.
06/17/2018
Olga Núñez

Un buen hotel y situación, Se echa en falta un poco más de cuidado con la limpieza de la habitación.
06/17/2018
Clara
Excelente servicio, un check in/ check out muy rápido y fácil. Cuartos cómodos . Metro en frente del hotel. Estación de tren a pocas cuadras . Empleados amables
06/17/2018
Cd
Excelente servicio, un check in/ check out muy rápido y fácil. Cuartos cómodos . Metro en frente del hotel. Estación de tren a pocas cuadras . Empleados amables
06/17/2018
네몽

시내 중심가에 위치해있고 감각적인 디자인 그리고 넓은 룸 환경. 편안한 소파등이 정말 좋았는데 샤워기같은 부분이 아주 청결해 보이지가 않네요. 조식은 무난하고 분위기는 조용한 편입니다
06/17/2018
Seth -

Great central location in Lisbon. The staff made the stay memorable. From check-in, to breakfast service, recommendations and check-out, they made the stay memorable. We will definitely stay at the hotel in our next return to Lisbon. The metro is 20 paces from the front door and it is a short walk to old Town area and many other areas of Lisbon.
06/17/2018
RituMehta
It was a lovely stay. The hotel staff is superb. The breakfast is incredible and it's a really fantastic location.
06/17/2018
Ritz
It was a lovely stay. The hotel staff is superb. The breakfast is incredible and it's a really fantastic location.
06/17/2018
superglobalista
It was a lovely stay. The hotel staff is superb. The breakfast is incredible and it's a really fantastic location.
06/17/2018
Lisbonlover
The Fontecruz is perfectly located to walk out the door and right to designer shops or left to tourist attractions. Very safe and quiet neighborhood. Staff were superb.
06/17/2018
Lina Beydoun

Great location. Many rooms with lovely views of red rooftop homes situated on a hill. Metro right across from hotel. Breakfast food could be improved - not so tasty and could include local items like tarts.
06/17/2018
Inma Terol

Habitaciones grandes con baño muy cómodo y en el mismo centro. Es silencioso y las camas muy cómodas
06/17/2018
Victor Nunes

Ratios para homem de boa qualidade
06/17/2018
Cecilia Villamil

Beautiful hotel with actual windows, amazing bathroom, great atmosphere. Terrible fitness center for a hotel of this category.
06/17/2018
Séverine Lafond

À l'arrivée bonne surprise avec une jolie façade un joli hall d'accueil. La réception a été cordiale. La chambre est de taille agréable avec une bonne literie. Le gros point faible sont les fortes odeurs de bois de santal dans les couloirs qui sonnent mal au crâne et le petit déjeuner qui est clairement sur estimé !!! 10eur par personne on s'attendait à beaucoup beaucoup beaucoup mieux!!!! Le personnel est en surnombre que ce soir à la réception ou au petit déjeuner. Si vous y allez surtout pas de petit déjeuner donc!
06/17/2018
Sandrine Michel

hotel superbe calme personnel adorable
06/17/2018
Fernando Droguete

Hotel bem localizado e com bom serviço. Um pouco caro
06/17/2017
Anahy89

Ambientes modernos pero muy oscuros, en los cuartos, las luces son escasas y no iluminan bien??!!! En la ducha falta lugar para colocar el jabón....cuando te lavas las manos el agua cae afuera del lavatorio pues está mal diseñada. Creo que los diseñadores no han se han quedado en los cuartos del hotel, sino hubieran percibido los erroresss, que nosotros pagamos x ellos... En el desayuno el café tibio y los huevos revueltos sin sabor y saben a nada..
06/17/2017
HappyStay
A beautiful city complemented by a fabulous hotel that is the Fontecruz Lisboa. Posh decor with an excellent staff willing to cater any guest needs. An amazing place I will be visiting again and again!!!!
06/17/2017
GeraldMorel
A beautiful city complemented by a fabulous hotel that is the Fontecruz Lisboa. Posh decor with an excellent staff willing to cater any guest needs. An amazing place I will be visiting again and again!!!!
06/17/2017
DBD
This hotel was amazing. The staff were great during check in. The hotel was beautifully decorated in a unique style. The rooms were perfect size and the decor here was also uniquely upscale. Great modern bathroom. The bar theme was great and the staff here were very friendly. There is a nice outdoor patio out back. The hotel is situated on a main road with lots of food, shopping, and public transportation around. This hotel is definitely a must when staying in this area of Lisbon.
06/17/2017
JamesKingery
I could not find a good place to put this comment in the survey. Training issue: As part of the room checklist, maids should ensure that after they clean the shower they turn the shower back to "rain shower" and NOT on the spray bar. I got up on two separate occasions and turned on the water and got drenched with cold water because the spray bar was on. The water pressure is very good, which is a plus, but the second time this happened the water hit the wall outside the shower and soaked both rolls of toilet paper.
06/17/2017
Cachicochip

Wonderful location and design, very confortable, literally in the center of the city's main avenue. There's plenty to do and visit right at its doorstep.
06/17/2017
BrianE
A big reason we came back to the Fontecruz was a desire to see Mauro, the bar and restaurant manager, who had taken extraordinary care of us during our one week stay last year. Fortunately, we were able to see him on his last day. Unfortunately, he will not be there in the future. As a seasoned International traveler with 5 million air miles and nearly 1 million Marriott points, I hope that the management of the hotel understands what a loss this is for you. I know good when I see it and Mauro is one of the most exceptional service providers that I have ever encountered while staying in some of the most exclusive hotels in the world. As I stated last year, he's a superstar and everything that my wife and I encountered on this short trip both reinforced and enhanced that estimate. If he ends up at a competitive hotel with comparable amenities, I would be inclined to follow him. Brick and mortar is the easy part of the hospitality business. Having personnel that excel at hospitality is the critical key to success. While the Fontecruz is a very nice hotel, the sum of the experience that you can offer a guest will be less with the loss of Mauro.
06/17/2017
DMO76
Great hotel and located very close to great shopping, restaurants and attractions. We will stay there on our next trip to Lisbon. Highly recommended. Staff is Excellent.
06/17/2017
AJ
I booked a reward stay with points at this hotel and we had a great time. The staff upgraded us to a suite on the top floor with a nice view over Lisbon. Check-in was fast and we got to know all important things about the hotel, like breakfast and the special showers. The suite was big and the bed was extremely comfortable and large. Breakfast was very tasty and lots of choices. Good choice on fruits, bread, yogurt and some hot breakfast items as well. The terrace is very nice in the morning and we did eat outside. I definitely recommend this hotel as it's close to all must see's in Lisbon. You could either walk, take the tram or metro to areas you want to see. Restaurants in all classes and cuisines are very close to the hotel. Thanks Fontecruz team for this lovely stay!!!
06/17/2017
Elske van der Horst

Stayed in this hotel twice; nice large and quiet rooms. Very close to the metro and walking distance from a lot of Lisboa's must-see's. Also love their restaurant and outdoor terrace. When your feet are tired from walking, relax in their garden with a gin-tonic. Great way to end the day!
06/17/2017
MrKfromUK
This hotel is well above your "average" hotel. The décor, the ambiance, the staff, the food and beverages, the whole experience was some of the best I have experienced - certainly the best city centre Marriott hotel I have ever experienced. I would wholeheartedly recommend this hotel for business, weekend breaks or an extended stay in Lisbon.
06/17/2017
Andrzej Kozarzewski

Zentrale Lage, schönes Design
06/17/2017
Rosália Pedrosa

Excelente Qualidade e ambiente de topo, distinguindo-se dos congéneres pelo detalhe. Recomendo!
06/17/2017
KTorres
This is our second time staying at Fontecruz. We plan to make this a regular stop. Always assured of a clean, modern room and a good night sleep. Bar provides a comfortable, gathering spot.
06/17/2017
Eva Stepanek

“Unfriendly and dirty, never again!” Absolutely disappointing experience. The company booked the Fontecruz Marriot Hotel even if I was attending a conference at a different hotel (EPIC Sana Lisbon, very recommendable) as we have a Marriot membership card and are usually happy with the service provided. First of all at my arrival I indicated Mr. Pedro Delgado that my company had already sent them the credit card authorisation to charge the room as it was a business trip. Even so I was asked to present my personal credit card to block a certain amount, which I absolutely refused saying I had no credit card. Why did we go through all the trouble to send the credit card details in advance? Already the unfriendliness of the receptionist was not the best way to welcome a guest, nor the less with a Marriot frequent guest Card. As I get the room assigned on the 1st floor and the Hotel is on a main and busy street I ask if it is not a noisy room, with a condescendent tone he responds that they have good quality windows installed and there is no noise in the room, not true at all you can clearly hear the heavy traffic. The room is dark and dull, cheap furniture (yes with a designer intention, but just that) and very poor lighting, I had to use my phone light to store and later search for clothes in the closet. After walking through the room I notice that maybe the poor lighting is intended so you don’t notice the dirt and defects in the room… Suspicious stains on the sofa I wouldn’t even dare to leave my clothes on it, undetermined splashes on the wall, tissue box ripped from the wall, the glass panels that divide the bathroom have not been cleaned for ages, you can still see the smeary traces of the silicon I assume from when they installed them (how long ago?), the faucet of the sink hasn’t seen a proper cleaning either and the cover of the shower drain is loose and … oh surprise if you lift it the drain is FULL OF MOULD!!!! Absolutely disgusting and not at all what you expect from a 5 star Hotel at those rates. And now the check out… remember I was asked to present my credit card as they said that the company card authorisation they received was to cover the hotel expenses and not to block a deposit? Well it seems that that had magically changed during the 3 nights I stayed, again I’m asked to pay with my credit card. Again I tell the same person that we had already send the credit card authorisation and before even checking it he answer that’s only to block the deposit. Please do your job, check before giving an answer and don’t respond with whatever suits your lazy and rude style at the moment. As a matter of fact after checking he said it was ok, that he had everything for the payment, he really seemed annoyed not to be right and having to agree with me. Really? Do I have to argue for 10 minutes with someone just because he’s not able to do his job and check an email? That is not at all the treatment I expect from someone at a hotel front desk, rude, unpolite, condescending and unhelpful attitude, please look for a job somewhere away from personal interaction. This has really helped me making the decision not to stay at a Marriot ever again. Stayed March 2017
06/17/2017
Mt
convenient location, professional staff and unique city design..my grand considere it as the best place of a lst 5 hotels visited in the last month!!!!
06/17/2017
Expedia reviewer
Se trata de un Hotel singular, elegante, y moderno, con una ubicación excelente y un servicio muy atento. Las habitaciones son excelentes (en particular sus enormes y cómodas camas), muy amplias, excelentemente decoradas, con todos los servicios, y con una maravillosa vista a la Avenida Liberdade y de fondo al barrio alto de la ciudad.
06/17/2017
pinturas14
una buena experiencia, me gusto mucho el hotel por la ubicacion, amabilidad del personal y sus instalaciones es muy recomendable tanto para parejas como para familia
06/17/2017
Serviceperfectionist
The gentlemen manning the front office from trainees to supervisors were there to deliver service. The service was always classy subtle, and they all remembered us even from a small interaction. Alejandro at the front office welcomed us in a way we felt we are all set to explore the beautiful city. The fine service and small touched made a difference from a small beautiful strawberry rose in our Tom Collins or saying thank with our full name.
06/17/2017
MIke
We had a wonderful stay at the Fontecruz Lisboa, and would certainly stay here again if in Lisbon. The hotel is located on the main strip that leads to the downtown and historical areas so it is convenient for public transportation and sight seeing. The hotel is very modern and funky, and has that distinct feel that the autograph collection properties often have. Rooms are clean and modern, and the hotel staff was friendly and extremely helpful if we needed anything One thing to note is that we traveled with an infant who was a gluten and dairy allergy. The daily breakfast included gluten and dairy free options, which just helped make each day much easier, as it is not always something that a hotel accommodates. Also when we had a really early flight out, the hotel staff packed up breakfast to go, which was awesome; as we did not have to search for food in the airport. Would certainly recommend this property to anyone going to Lisbon!
06/17/2017
sbau212
We had a wonderful stay at the Fontecruz Lisboa, and would certainly stay here again if in Lisbon. The hotel is located on the main strip that leads to the downtown and historical areas so it is convenient for public transportation and sight seeing. The hotel is very modern and funky, and has that distinct feel that the autograph collection properties often have. Rooms are clean and modern, and the hotel staff was friendly and extremely helpful if we needed anything One thing to note is that we traveled with an infant who was a gluten and dairy allergy. The daily breakfast included gluten and dairy free options, which just helped make each day much easier, as it is not always something that a hotel accommodates. Also when we had a really early flight out, the hotel staff packed up breakfast to go, which was awesome; as we did not have to search for food in the airport. Would certainly recommend this property to anyone going to Lisbon!
06/17/2017
MikeB
We had a wonderful stay at the Fontecruz Lisboa, and would certainly stay here again if in Lisbon. The hotel is located on the main strip that leads to the downtown and historical areas so it is convenient for public transportation and sight seeing. The hotel is very modern and funky, and has that distinct feel that the autograph collection properties often have. Rooms are clean and modern, and the hotel staff was friendly and extremely helpful if we needed anything One thing to note is that we traveled with an infant who was a gluten and dairy allergy. The daily breakfast included gluten and dairy free options, which just helped make each day much easier, as it is not always something that a hotel accommodates. Also when we had a really early flight out, the hotel staff packed up breakfast to go, which was awesome; as we did not have to search for food in the airport. Would certainly recommend this property to anyone going to Lisbon!
06/17/2017
FE
Das Hotel ist von der Lage gut, das Disign ist nicht jedermanns Sache,in einem 5 Sterne Hotel erwartet man mehr, so auch das nicht mal in der eigenen Sprache TV empfangen werden kann! stimme den Nutzungsbedingungen nicht zu!..angepasst!?? Was soll das??
06/17/2017
Hotels.com reviewer
Sehr freundliches Personal beim Check-in. Sehr gute Frühstück. Geräumiges Bad. Schönes Zimmer.Lediglich hat mich geärgert, dass man 14€ weniger bezahlen musste, wenn man eine VISA-Karte verwendet.
06/17/2017
John Pentecost

Great service and perfect location. Some of the towels and linens could use an update, but I would stay here again.
06/17/2017
AD
Bel hotel Petit dej tres bon et varié Finition et usure de la chambre à revoir Ménage limite dans la salle de bain
06/17/2017
Patricia Maria Vilaboy Deus

Habitación amplia y cómoda. Decoración y servicio impecable. Muy buen desayuno buffet.
06/17/2017
BarbaraElkins
The Fontecruz Hotel is well located within walking distance of downtown Lisbon, the castle and waterfront, and great shopping. The staff was helpful and went out of their way to help us plan trips to Sintra, Belem, and Porto.
06/17/2017
Anya
The location is great, staff is wonderful! Breakfast consists of the variety of food and staff is absolutely amazing. All the problems that we had to face were solved quickly. The design was the inspiration for me.
06/17/2017
Ismael Ordaz

Precioso y con un decorAdo increíble
06/17/2017
Isabel
Aunque la luz en el baño era realmente baja y la mejoraria, la decoración, la comodidad de la cama, la atención del personal, el desayuno son excelentes.
06/17/2017
Florian
The hotel is a freshly renovated property which especially stand out by the friendliness of its staff. The rooms are large and quiet and the beds very comfortable. I've spent about 70+ nights traveling last year and this is one of the best properties I've been to.
06/17/2017
Malik M. Hemani

Beautiful hotel. Perfect location. Close to public transportation. Staff went above and beyond to make our stay perfect. We were there since I was going to propose. They arranged for everything I had asked. We are already talking about visiting next year.
06/17/2017
Arlindo Santos

Excelente hotel, mas não é um 5 estrelas
06/17/2017
Pedro Garcia e Costa

Excelente Boutique Hotel em plena avenida da Liberdade
06/17/2017
CarlosNeves
Close to downtown. It is located in one of the main avenue of Lisbon, many restaurants and shops around, even inside the Hotel. The breakfast is cozy and full having a lot of variety. If you are visiting Lisbon it is one of the best places to stay.
06/17/2017
PVaz
No regret staying here at all. I was really well accomodated by the staff in terms of where to go and the cheapeast and easiest way to go elsewhere. The location is perfect
06/17/2017
MichaelA
What else do you need to know than that the location is perfect, the hotel is perfect size, the breakfast was hearty and got one fortified for the days walking, the staff is friendly and helpful. Never forget, location, location, location!!! Combined with excellent staff and you have a winner.
06/17/2017
Patrick
Very friendly staff and very convenient location. The rooms and bathroom are clean and very modern. The only drawback is the floor hallways are dark and black.
06/17/2017
MarkNolan
A lovely hotel, quaint, friendly and in an ideal location to see all the sites of Lisbon. Well recomended for a weekend away or a business trip.
06/17/2017
Carles Baulida

Habitaciones enormes y muy bien decoradas
06/17/2017
Bostontom
This hotel is not just a trendy, modern hotel. It's location is fantastic, in the city center and close to the major attractions and right next to a yellow line tourist bus stop. It has a large treelined area outside where you can walk around safely off the roads. The breakfast buffet at their restaurant is fantastic. It is a mix of local and international options with shortage of smoked fish and cured meat..oh and a DIY Mimosa bar!
06/17/2017
Montgoverd
Very modern hotel, room spacious with good wifi. However, it was very difficult to find the car park of the hotel in the back street because there is no indication of hotel name, only the street number which is on the gate. My husband (alone)ndrove past three times and got fed up. He had to leave it with the hotel staff. It is about 20 minutes walk to the main tourist area in the seafront but nice walk ( no heels because there are cobble stone streets everywhere). There are also many good restaurants around the hotel.

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