Franciane Vollaud: Merveilleux toutes ces céramiques bleues, qui ont été peint à la main. C'est très rare de visiter un lieu comme ça. Nous avons été conseillés par l'Office de tourisme. Merci à cette dame qui parle très bien le français.

Shari Steele: Our trip to Portugal was made even more perfect because of our Douro Valley tour with Douro Exclusive. We found Douro Exclusive through Trip Advisor and, impressed with the ratings, booked a wine tour of the Douro valley with them. I had email communication with Ana, the owner and Douro Valley native, who emailed me prior to the trip to confirm and then again the day before the tour as a reminder. Ana picked up our group of four (two couples) in a spacious Mercedes van and we were joined by another couple. During the 1 ½ hour van ride to the valley, Ana shared tons of interesting historical and factual information with us about the valley, the wines, and answered all of our questions about the country and culture. She was a great storyteller and engaged the entire group. Our first stop was a boat tour up the river with fantastic views. We then headed to a winery where port is made the traditional way, with the grapes being stomped by foot. The wine tasting, accompanied by nuts and cheese was amazing and she shared a special port with us, after the main tasting. Next, we went to lunch at a hip restaurant (DOC) and had an unbelievable gourmet meal along the river – the food rivaled anything we have eaten at top restaurants in NYC and the service was probably the best I've experienced! We sat at lunch, relaxing and chatting for an hour and half, never feeling rushed. Last, we went to another traditional winery where we sat with the owner and learned about his wines in a charming setting. While the wines at this winery were very dry, and not exactly my cup of tea, the owner was very gracious and accommodating and poured me extra Port which I enjoyed. The day was spectacular and the personalized service and information Ana provided were second to none. I would absolutely recommend booking this tour to enhance your trip to Portugal!

O atendimento ao cliente é inexistente. Comprei um laptop Dell novinho em folha que veio com um carregador que nunca funcionou, porque eu estava viajando para trabalhar e não pude levá-lo imediatamente. Quando o levei finalmente, disseram-me que tinha perdido a data de regresso por um dia (política de regresso de 14 dias) e que não me podiam ajudar para que eu pudesse contactar directamente a Dell. Que perda de tempo nunca mais vai comprar nada daqui e então as pessoas se perguntam porque as lojas estão saindo de serviço - é por isso.

Estava interessado num conjunto de pátio que tinha sido usado e devolvido LIMPENTE, completo com manchas, pêlo de cão e migalhas de sujidade/alimentos. A Associada disse que o seu gerente disse 50 dólares de desconto de 1000 dólares. Então eu pedi educadamente para um gerente vir dar uma olhada comigo. Disseram-me que serão pelo menos 10 minutos ou mais de GRANDE atendimento ao cliente. (Insira o sarcasmo)

Este é o melhor antiquário que eu já vi! Quartos e salas cheias de discos, letreiros, brinquedos, câmaras, coleccionáveis (copos, caixas de fósforos, alfinetes, postais, etc.) e muito mais. Você realmente tem que ver para acreditar. O pessoal também foi mais do que útil - tão simpático e acolhedor! Definitivamente um novo favorito, nós estaremos de volta!