Bussola PT
Página inicial
>
Agência de aluguel de carros in Lisboa, Lisboa
> Europcar Análise
Europcar
Agência De Aluguel De Carros em Lisboa, Lisboa
+351213535115 Avaliações: 283 | Classificação geral: média
| Excelente | |
| bom | |
| Médio | |
| Mau | |
| Terrível |
Av. António Augusto de Aguiar 24 C D, 1050-016 Lisboa, Portugal
Avaliações
06/18/2020
Adoro o lugar todos os anos alugo 2 a 3 vezes. Customer service top
06/18/2020
Très bien organisé. 3 personnes au comptoir un dimanche matin de bonne heure.
06/18/2020
Rapidez e bom atendimento na retirada do veículo!
CAEL
::
Europcar ALMADA
::
Pitãescar-aluguer De Automóveis Lda.
::
Budget Alguer De Carros
::
ÜDrive rent a car
06/18/2020
Très grand avec le festival du livre super !
06/18/2020
Esperei muito tempo. Empregados educados
06/18/2020
Diversas viaturas para rent a car.
06/18/2020
We had to wait more than one hour to get to the desk even if we had a reservation, at the desk the guy was helpful and quick, but after to collect the car it was a nightmare. I don't understand why all the people after us are collecting the car before us and to give an idea we are waiting to pick the car from 11:40 and now here is 12:24 and we are still here waiting.... no clue on how this office works.. staff at the garage TOO SLOW. As we asked explanation they are now saying that we have to wait a bit more.
I definitely don't recommend this Europcar . Never again
06/18/2020
Eles não explicam direito as coisas e acham que somos obrigados a saber, só porque meu filho e marido trocaram o combustível do carro, eles nos cobraram 250€ para limpeza do tanque, um roubo.
06/18/2020
Zumutung... ewige Wartezeiten, trotz vorheriger onlinereservierung. Nur 2 Schalter von 6 offen. Premium Service dauerte noch länger als normaler Service.
Wenn man dann die bürokratischen Sachen erledigt hat, wartet man nochmal 30 min aufs Auto...
Auto war dann dafür in Ordnung.... aber die Laune war auf jeden Fall schon leicht gereizt nach der Wartezeit
Da lohnt es sich eigt mit dem Taxi zum Flughafen zu fahren und dort schnell ein Auto zu bekommen.
06/18/2020
Personal impression: Staff seemed much friendlier with English speaking customers than with local ones and in general appeared a bit too smug for my taste.
General: Car was not fuelled up (7/8 of the tank) which (fortunately) was duly noted by the staff; however, when returned like this (with literally half of a milimeter below the 7/8 mark) the staff person initially insisted that it was only 6/8 full. Gave in when we got back into the car again and checked the situation. The car also had lots of scratches, we had real issues with the tank cap.
06/18/2020
Worst car rental station ever! Wasted 2h waiting, just to get ripped off by the inattentive staff - and I have the highest status with Europcar! The usual gas scam is bad enough, but getting a car with a previous damage without information - guys, you are worse than all those pickpockets in the city. Never ever will I return.
06/18/2020
Simpáticos, prestaveis e Efecientes. Falam várias línguas.
06/18/2020
Staff were fantastic but the business processes are terrible. Waited in queue for 30 mins for a pre booked car. Noisy and cramped. Office needs serious redesign.
06/18/2020
Rent Car com alguma qualidade....
06/18/2020
Wypożyczalismy auto na 2 dni. Profesjonalnie, cena ok. Długo czekaliśmy w kolejce.
06/18/2020
Lenti nella consegna, sbrigativi,la sera nella restituzione del veicolo,l'operatrice non ci ha degnato di una parola,avevamo bisogno di un taxi,lei al suo cellulare a ridere..alla fine abbiamo fatto da soli
06/18/2020
Muito profissionais na recepção mas a necessitar de trocar o pessoal que faz a entrega dos veiculos
06/18/2020
Not exactly a good experience.
Despite having the reservation, It took one hour to get the car. The queue is to be done also when returning the car.
Service to be improved
06/18/2020
Зашёл с улицы, на завтра нужна машина. Минут 10 подождал и бинго! Есть машины по цене в 3 раза дешевле, чем в приложении Rentalcar. Менеджер толково и быстро решил задачу. Очень доволен.
06/18/2020
Only nice staff, besides that everything was chaotic, unorganized. I had already an online reservation and had to wait for almost one hour. Try to avoid this place
06/18/2020
Overall the service was ok. However we waited for 2 hours to get a car, it was booked for 10am and we left at 12am. The number of staff is clearly not enough to deal with the quantity of clients.
06/18/2020
שירות אדיב להפליא ויחס נפלא. עזרו בכל אפילו בניידים ובהתמצאות
06/18/2020
Customer service: booked a car for 10 am had to wait for 2 hours in a queue to pick it up. And could not cancel it.
06/18/2020
Hi
Thus is my personal feeling and thought so you may have better experience, and to be honice it is probably depends on who you fell there
2 customer service people where great people and nice.
When i returned the car the guy didn’t want to receive my 500 euro bill...
(said he didn’t have change) (im sure he has) he wasn’t very cool and nice overall with me I got the feeling.
06/18/2020
Lo recomiendo por su calidad
06/18/2020
Picked up a car that was not fuelled up and with one flat tyre. More than a month later, still waiting for my refund on the fuel bill!
06/18/2020
Au top voiture pas trop cher et pas de chichi ni d'embrouille au retour
06/18/2020
Atendentes confusos e mal informados
Preços confusos não mandam a informação precisa por email e tentam cobrar mais pelo serviço prestado no ato da entrega do veículo...
Não recomendo
06/18/2020
Não explicam nada sobre as leis de trânsito local
06/18/2020
Um bom serviço de atendimento, no entanto, um serviço pouco satisfatório de entregue e recolha de viatura, uma vez que não informam sobre quase nada.
06/18/2020
Alugamos um carro para fazer o passeio à Fátima e Óbidos. Pessoal bastante atencioso. Atendimento sem burocracia, prático e rápido. Tinha um dos atendentes que falava inglês com fluência, não foi necessário para nós, mas vi uma família de alemãs que conseguiu se comunicar muito bem.
06/18/2020
Some times a rent a car is allowed to me and I don t choose it. I must say that personally I would go to the same place. I have been upgraded once and it surprised and pleased me.
06/18/2020
We were supposed to have a small economic car, easy to drive around Lisbon in narrow street. They gave us a big family car which was very difficult to move around. Disappointed
06/18/2020
Uma vasta gama de automóveis, com muita qualidade.
06/18/2020
I would give less stars if possible. I have rented and gave back a car in January this year. It has been a month and still didn't get my deposit back. Customer service is going back and forward and basically doing nothing. Never use them again
06/18/2020
Agents de comptoirs aimable, personnel du parc auto travail plus en mode "usine" vue la quantité impressionnante de véhicules qui sort du sous-sol
06/18/2020
Riconsegnata l'auto in orario e perfetta mi hanno addebitato 47 euro dopo 20 gg,senza alcuna ragione.
Ladri.
Non rispondono a email.
E credo neanche qui.
Usate uber per sportarvi in portogallo!!
È possibile ed economico.
Peccato perché in Portogallo ho trovato persone meravigliose.
Sono anni che noleggio.
Mai successo un addebito senza spiegazione.
06/18/2020
Unmöglichste Anmietung aller Zeiten und die Übergabe des Fahrzeug war eine einzige Zumutung. Nie wieder Anmietung im Stadtbüro von Lissabon.
06/18/2020
Funcionários atenciosos, carro em perfeito estado e preços muito bons.
06/18/2020
Horrible customer service. We returned the car with more gas than it initially had. Afterwards we were charged with a ridiculous amount for missing the full tank. We called them and sent them with our proof that we took the car with less gas. But no body from this car rental gives us any reply.
06/18/2020
Gostei!
Pessoal simpático, diligente e profissional.
06/18/2020
Atendimento excelente e pessoal muito simpático. Alugo já há anos com eles e recomendo.
06/18/2020
Atendimento recepção Bom restante MAU serviçio
06/18/2020
É a terceira vez que alugo um carro em vila nova de gaia e devolvo em Lisboa na avenida Antônio Augusto Aguiar. Os carros sempre confortáveis e muito bem cuidados. Desta vez rodei 2.000 km e deu tudo certo sem nenhum contratempo. Obrigado Europcar pela parceria.
06/18/2020
The service was fairly quick, but not as quck as they market it on their website. I reserved and checked in (paid for) the car the day before in order not to wait, but I still waited for half an hour ina queu.
I didn’t have any other problems with a service or a car.
It can vet very busy around 11-12 am
06/18/2020
Pongo una estrella porque es lo mínimo pero no se merecen ni media. Colas infinitas, muy desorganizados, empleados de veraneo mientras el local se viene abajo de gente. Muy muy lamentable no lo recomiendo. Dos horas de espera perdidas de la reserva.
06/18/2020
Fui enganada e não pretendo lá voltar quando precisar
06/18/2020
As disponibilidades é os horários. Cumprem.
06/18/2020
Funcionarios eficientes. Retirada do carro não demorou.
06/18/2020
Correct et efficace bon contact...
06/18/2020
Polecam sprawna obsługa zarówno przy odbiorze i zdaniu auta. Jedyna wypożyczalnia Europcar w Lizbonie czynna cała dobę.
06/18/2020
Excelente custo benefício fazendo reserva por aplicativo do Brasil.
06/18/2020
נחמדים ואדיבים אבל עובדים לאט לאט
06/18/2020
La verdad que sin dejar de ser una alquiladora y con unos precios establecidos, el servicio en Lisboa es muy bueno y la calidad de atención de los empleados excelente.
Por mi parte recomendable.
06/18/2020
Atendimento muito profissional e personalizado com a capacidade de encontrar a solução técnica que melhor se adapta às nossas necessidades. Eficiência na saída e na chegada. Pessoal muito disponível e interessado como já vai sendo raro ver, sendo as locadoras muito automatizadas! Cinco estrelas!
06/18/2020
Igual as outras lojas da marca
06/18/2020
Personnel extrêmement désagréable et attente interminable. Mauvaise gestion
06/18/2020
I took the car with 3/8 fuel in the tank (I’ve been asked to return it with 3/8), I returned it with 4/8. The staff confirmed everything was fine, and 2 weeks later I was charged 150 eur (without any notification) for not returning full tank.
Ridiculous!
06/18/2020
Зарегистрировались через сайт,пришли ко времени,час ждали. Нам выдали авто через 10 минут,так понимаю,очередь из-за людей не зарегистрировавшихся заранее. Авто выдали новое 2018 года. В целом на 5 сам сервис оцениваю.
06/18/2020
Little bit of rush hour this morning at the service desk, but queuing system worked well. The service was overall quick, friendly and professional. Location was very convenient alongside wide road. It was easy to stop for a while to get everything sorted out with the new vehicle and start driving.
06/18/2020
bon accueil et véhicule en bon état explications en portugais
06/18/2020
Algo demorado na entrega das viaturas....
06/18/2020
Top para alugar carros. Bom atendimento.
06/18/2020
Overcharged me 10 EUR for fuel despite returning a fully fueled car and subscribed my email to some marketing spam list without my consent, otherwise ok
06/18/2020
Expérience CATASTROPHIQUE ! 3h30 pour récupérer une voiture. Pas beaucoup mieux pour la rendre. Très mauvaise gestion
06/18/2020
Rapidez e sem burocracia.
06/18/2020
Schneller und freundlicher Service, Mietwagen können auch ohne Reservierung gebucht werden.
Zwar bekommt man ein Ticket mit Nummer zu Beginn, aber trotz Anzeige auf einem Bildschirm werden die Nummern auf portugiesisch gerufen (die Anzeige aktualisiert deutlich zeitversetzt).
06/18/2020
Völlig überlastete Station. Wir mussten ewig warten.
06/18/2020
2,5 часа простояли в очереди за заранее забронированный машиной. Оформили быстро. Персонал любезный, неизвестно , что будет, когда будем сдавать. Очень жаль потерянного времени.
06/18/2020
La location c'est très bien passée. Langue Anglais ou Portugais car pas de conversation en Français
06/18/2020
Please read the reviews and hire from somewhere else. This place literally ruined my holiday. I lost an ENTIRE day because of their incompetent service
06/18/2020
Muito simpático mas demora um pouco o ate8
06/18/2020
Lentos en la atención al cliente y poco resolutivos durante la misma.
06/18/2020
Os empregados são simpáticos
06/18/2020
Nach den vielen negativen Rezensionen hatten wir zuerst Bedenken, aber alles lief super. Wir haben ein Auto für 2 Tage gemietet und es eigentlich um 9 Uhr morgens abholen sollen, waren aber schon um 8:15 dort. Wir haben höchstens 15min gewartet, könnten aber beobachten wie es sich immer mehr füllte. Wir würden also empfehlen das Auto sehr früh abzuholen, da sonst die bereits beschriebenen Wartezeiten von 2 Stunden zutreffen können. Das Auto wurde mit uns zusammen auf Macken kontrolliert. Unser Auto hatte extrem viele kleine Kratzer und wir hatten das Gefühl dass der Mitarbeiter ohne uns nur die Hälfte dieser Macken notiert hätte(also aufpassen!). Der Tank war auch nicht wie besprochen voll, aber wir haben ihn einfach wieder so abgegeben wie wir ihn erhalten haben und bei der Rückgabe um 23 Uhr hatten wir auch nicht das Gefühl dass das Auto grossartig kontrolliert wurde. Wir waren zufrieden, allerdings würde ich hier nur ausserhalb der Stosszeiten hin.
06/18/2020
Gentilezza ed efficienza degli addetti al servizio di primo ordine! Automobili nuove e pulite alla consegna.
06/18/2020
Ayant réservé 2j avant, cela s'est passé relativement sans trop d'attente. Le personnel n'est pas spécialement souriant mais à l'air de faire ce qu'il peut malgré le flux.
06/18/2020
Excelente serviço. Rent a Car, cumpridor sem nada escondido. O que tu queres é aquilo que tu tens. Nada a dizer. Tudo funciona bem e o pessoal é esforçado para resolver problemas.
06/18/2020
Tres tres deçu par europcar... on loue une voiture a l'aéroport qui présente un défaut à une roue.
Quand je m'en aperçois, on m'envoie dans cette agence pour l'échange. Une demi journée de vacances de gâcher et quand je demande un geste commercial on me répond que lon ne me facturera pas l'échange... en gros europcar devrait réagir et venir expliquer à ces employés qu'un client se gagne difficilement et se perd tres facilement.
Pour finir fuyez Europcar au Portugal en tout cas cette agence de lisbonne...
06/18/2020
Cidade praiana tranquila e com praia de mar calmo
06/18/2020
We are frequent car rental users as we constantly have to travel. We are appalled by how we were treated at Europcar during our trip to Lisbon. The car rental fee was Euro 156 but we were charged an additional Euro 200 for an almost invisible dent on the car which was not caused by us. We spent time challenging their repair bill by giving Europcar Portugal Customer Services detailed written explanations. Then we received a few words after more than 5 weeks (though by an automatic reply they promised to get back to us in 7 days) saying “the repair bill sent is based in our LDAS List certified and validated by DEKRA”. Not even bother to tell us what they have checked nor explain what are the meanings of their abbreviations.
This is just a message from us to let other fellow car users to know how Europcar ignored communications from clients and charges clients by inspecting their returned cars at a carping level. There are plenty of rental companies and we would advise anyone to avoid Europcar.
06/18/2020
Atendimento confuso e demorado. 1h de espera para confirma a reserva efetuada e outros 45 minutos aguardando para entrega do veículo.
06/18/2020
La voiture était correct et correspondait à nos attentes.
Mais nous avons attendu plus de 3h pour récupérer la voiture ....
06/18/2020
Temps d'attente long, aucune organisation logique.
Personne n'explique quoi que ce soit...
06/18/2020
We picked up the car 2h after the actual pickup. Probably should have checked in online, but still. Car was brand new and comfortable on the road
06/18/2020
Keine Probleme gehabt mit der Vermietung. Schnelle und solide Abwicklung mit der Übergabe des Autos.
06/18/2020
As viaturas são entregues sem que a respectiva limpeza seja efectuada
06/18/2020
Vriendelijk personeel, de auto die besteld was via de website van Europcar zelf was echter niet aanwezig. Dit werd soepeltjes opgelost door een, verdere kostenloze, upgrade naar een ander model. Houd rekeningen met een wachttijd.
06/18/2020
Pre-booked the car, checked in online and still had to wait 2 hours to get a car. Stuff could be more polite too.
06/18/2020
Servicios bien pero nos an cobrado el doble de lo acordado. Estamos intentando comunicarnos y pasan de nosotros
06/18/2020
Never hire a car here. They are robbers. The tank of my car was not full when I received it; this was stated on the paper they gave. When I gave the car back, the fuel was at the same level, and the guy who checked the car agreed with this. On the final invoice I received by mail, they charged me extra fuel, because the tank was not full.
06/18/2020
Hatten auf Grund der Bewertungen hier zunächst Bedenken, haben dann aber doch hier einen Smart For 2 online gebucht (3 Tage im Voraus). Es lief alles reibungslos und auch schnell ab: Abholung ~5 Minuten (Freitag, 07:00) und Abgabe ~2 Minuten (Freitag 20:00 - Premium Schutzpaket, vllt. gehts dadurch nochmals schneller?!). Waren wohl auch nicht zu den Hauptstoßzeiten hier, aber das war auch Absicht - weder bei Abholung noch bei Abgabe war ein weiterer Kunde zu sehen. Auch mit dem Fahrzeug war alles ok.
Würden hier definitiv wieder ein Fahrzeug anmieten - und auch wieder zu ähnlichen Zeiten abholen.
06/18/2020
We had made a reservation to avoid losing time in queues and what not. Even so, we waited for 45 minutes in a short queue, with a speed of 1 client every 15 minutes... Seeing this scenario and a queue getting bigger, no additional personnel was put to work...
The car that we were give was not the one we had ordered and paid for, it was full of damage all around and the fuel tank was not full.
Honestly an horrible service for a company of this dimension, but it should be specific to this one site of theirs, because I've been a client of Europcar in the past and had never had a single issue with them.
Please avoid this site.
06/18/2020
1. You take an appointement : you leave with 45 min of delay because there is still a queue... even though you have a reservation, doesn't matter... then finally when they finally take you in charge, you still have to wait for the car to come.... I never saw that and it's really not the first time I rent a car...
2. I order a car (a peugot smtg), and guess what... Received a punto so old and scratched everywhere... Was a real **** to drive
3. The guy at the desk? Not even a "hi", not a "please" nothing...
4. You are supposed to give back a full fuel.. because they give you a car full of fuel... But guess what ? Mine was not totally full, But I could only see this after driving like 10 km... the line of fuel was already one less after 10 km... COME ON ...
Last time I will go to that specific office, because I already rent a car to Europcar.... I was never treated this way, and with that delay, and a car I didn't order....
06/18/2020
Bom atendimento, muito movimentado mas o pessoal é 10, destaque para o responsavel pelas entregas Sr. Jorge Cunha muito atencioso.
06/18/2020
We booked a car with Mauro and he was extremely helpful. He spoke English so well that it was easy to communicate with him.
When we arrived our economy car was not ready so he upgraded us to a larger, more comfortable car with a GPS included. This was an invaluable added feature.
We only waited a few minutes to get the car. Service was excellent!
Mauro was friendly, helpful and very professional.
Overall, a very good experience.
Thank you, Mauro.
06/18/2020
Terrible place to rent a car. I arrived one hour later to be sure that the car I booked would be there, but it still wasnt there. The staff ended up blaming me, I asked how can it be my fault if you dont have the car here? Extremely rude staff, there are better and cheaper companies.
06/18/2020
Atendimento muito bom... simpatia extrema... cuidado com os clientes... agradecendo desde já ao Bruno Barbosa pelo profissional que é... devíamos encontrar mais pessoas assim... estimem esse funcionário Obg
06/18/2020
Very confusing service. Or, perhaps, confused staff. All in all, gives a negative feeling, and a relatively long wait. André was lovely though, and helped us, when it was finally our turn. The powerhungry petty lady who probably was the boss (or made impression she was) made the mood bad for all though. Without contributing anything, she spread a carpet of bad karma
06/14/2020
Desonestos. Me cobraram combustível extra sendo que devolvi exatamente no mesmo nível. O mais engraçado é que eles não checaram o combustível quando retirei o carro, conforme contrato cuja cópia possuo.
04/18/2020
Bom atendimento, disponibilizaram um carro de categoria superior, sem acréscimo, carro bem conservado e melhor custo beneficio
03/18/2020
Atendimento péssimo. Cobraram uma diária a mais e um dos atendentes agrediu fisicamente, chutando o carro do motorista de uber que foi nos buscar no momento de devolução do carro. Nunca mais voltaremos a usar os serviços dessa locadora.
03/18/2020
Desorganizados ao entregar e receber o veículo
03/18/2020
Renting a car online was easy. However we had to cancel the reservation at the day of taking the car because they did not accept contact-less payments (using Revolut virtual card). And I could not use a different card, because the card which you use for online-booking and paying the deposit has to be the same.
I was told the only option is to cancel the previous reservation which costed 43€ and make a new one, which will cost 200€. I declined that offer, I went to SIXTh car rental company and they offered me much better deal (car for a day for 77€ )
However the staff was friendly and it was not their fault that Europcar has such conditions and that the contact-less payments were not available. If you use a classic credit/debit card, I guess you won't have any problems with renting the car with Europcar.
03/18/2020
Naciągacze - przy oddaniu samochodu wymyślili rysę na szybie - prawie nie widoczna i zabrali 300€ depozytu - nie polecam - poniżej uszkodzona szyba
03/18/2020
Atendimento confuso.
Informações dos funcionários contraditórias.
Carro novo. Confortável e econômico (FIAT TIPO,). Facilidade na retirada e entrega.
Recomendo.
02/18/2020
Alles gut funktioniert, kostenloses Upgrade erhalten
02/18/2020
This comanpy gave me a heavily scratched car with some window damage, 3/4 tank. So I was surprised with the car and fuel, however they seemed friendly and the scratches were noted on the contract, just as the tank. But a couple days after return I get deducted for not giving back car with 4/4 tank. What a ripoff; this has never happend to me before at any other rental places. My advice is to rent somewhere else.
02/18/2020
Bom atendimento. Apenas uma ressalva, abasteça antes de adentrar ao centro da cidade, pq não existe posto de combustível. O mais próximo da europcar fica 8 km distante.
02/18/2020
Deveria ter mais pontos de aluguer de veículos
02/18/2020
اتمنى ان تتكرر الزيارة
02/18/2020
Atendimento maravilhoso!!
Preço acessível
02/18/2020
租車不小心弄一堆小傷
有保險免賠就感心
02/18/2020
Nie polecam. Długa historia na szczęście zakończona po mojej myśli. Firma zgłosiła zupełnie bezpodstawne roszczenia od których odstąpili po przesłaniu jednego maila!
02/18/2020
Good and relatively fast service. Staff was polite. The only disadvantage is the tight space and constant traffic on the street, but not a major issue.
02/18/2020
Flexibilidade na devolução, boa orientação
01/18/2020
Desiludida com o atendimento da Augusto Aguiar primeira vez que levanto um veículo nesse endereço com 2 horas de atraso . Se houver próxima vez por que não foi a primeira, de certeza será em outra loja.
01/18/2020
Divergência e dualidade de factos
01/18/2020
Para quem está com problemas para regressar a casa pois não há mais nenhuma alternativa a europcar da Rua António Aguiar foi a minha salvação. Simpatia, atenção e competência na resolução do meu problema.
01/18/2020
メトロの駅からすぐです。予約の時間ぴったりに行ったのですが配車まで30分ほど待ちました。店内には有料ですが、ホットコーヒーのベンディングマシンがあります。
ルノーのオートマ車をアプリから予約していたのですが出払っていたようでjeepに(多分)アップグレードしてくれました。ナビ付きを申し込んでなかったのですが装備されていました(もちろん英語案内)。たまたまLightningケーブルを持っていたので充電しようかな〜と自分のiPhoneとつないだらApple CarPlayのナビでした。おかげでgooglemapの日本語のナビで目的地まですいすい行く事ができました。これは思いのほか便利で自分の車にも欲しいなあと思いました。
車内は新車のようにきれいにクリーニングされていました。
ガソリンは満タン返しです。余裕をみて多めの時間を予約されるとガソリンスタンドで大慌てしなくてすみます。リスボンからオビドス 、ナザレ、アルコバサ、バターリャ、再びリスボンへと、ほぼ有料道路で移動しました。2週間後にクレジットカードで請求された高速道路料金は16€ほどで日本に比べてとても安いです。ポルトガルの高速道路は走りやすくて快適でした。
大満足のレンタカー旅ができました(^^)
There was nothing wrong with using a rental car. I would like to rent a car at Europcar again in my next trip．
01/18/2020
Im Dezember klappt hier alles bestens! Spontan gemietet, relativ günstig, keine Probleme, keine Wartezeiten.
12/18/2019
Personal muy simpatico y buen servicio
12/18/2019
Wurde total abgezockt und Rechnung war anstatt 60 Eur knapp 180. Never again.
12/18/2019
Tem a vantagem de ser 24 horas (talvez a única fora do aeroporto de Lisboa assim). Os preços são justos e o carro que aluguei estava em boas condições. Entretanto o atendimento é péssimo. Os funcionários são ríspidos e não fazem questão de demonstrar empatia ou agradar os clientes.
12/18/2019
Servizio buona personale disponibile a venire incontro alle esigenze del cliente
12/18/2019
Pracownik pobrał ode mnie 300€ w gotówce za wynajem auta po czym nie dokonał potwierdzenia płatności za wynajem w systemie i pobrano ode mnie dodatkowo z karty 300€. Pracownik wziął pieniądze na zaplecze. Nie polecam, zostałem okradziony.
12/18/2019
המתנה מעט ארוכה לקבלת רכב. לא מתדרכים לגבי הפעלת הרכב והאפשרויות השונות יכולותיו ומגבלותיו. לדוגמה כיצד להפעיל מיזוג חימום וקירור, החלפת גלגל תקול ועוד.
12/18/2019
Excelente atendimento. Super Rápido. Recomendo.
12/18/2019
Aperto h24 e ottimi prezzi,noleggiata C3 crossmax spendendo 250€ per 8 giorni
12/18/2019
Todos os colaboradores extremamente cordiais e simpáticos. Sempre prontos para ajudar a arranjar a melhor solução. Serviço 5 estrelas. Recomendo.
11/18/2019
Demora no atendimento, poucos pessoas para atender, mesmo com a reserva já feita.
11/18/2019
After some very bad experiences with other rental company, I only rent from EUROPCAR in Lisbon they are very professional, they do not try to push services that you do not wants, like trying to sell you unnecessary insurance converge, I rent at least one car a month in Lisbon Portugal Believe me they are the best option thank you guys !!
11/18/2019
Excelentes veículos e preço
11/18/2019
buon servizio. ci hanno dato una macchina nuovissima, immatricolata il mese prima.
10/18/2019
Rent in Lisboa... It was expensive. They "upgrade" our price with some assistence (+20euro) without words. We rent a car with this company becouse they have without credit card service. When we pick up the car, paper guy told us, that we must have credit card for borrow a toll box... Never more.
10/18/2019
Muito bom atendimento. O espaço que poderia ser um pouco maior para atender com conforto os clientes.
10/18/2019
Nous avons loué une clio 4 essence pour 1 semaine dans cette agence. Prise un lundi matin à 8h et retour un lundi soir à 20h. Un peu d'attente à l'aller.
Le personnel est agréable.
J'avais fait une réservation par internet avec règlement en ligne. Nous avons pu payé la caution par carte bancaire visa premier du crédit agricole sur laquelle est inscrit DEBIT. Ma crainte était sur les problèmes des fois rencontrés sur la non acceptation de cette carte qui porte la mention débit au lieu de débit.
J'espère que cela vous rassurera.
Nous avions pris le système intégré pour le péage de l'autoroute. Très pratique. Nous avons reçu la facture 2 à 3 semaines comme prévu et annoncé.
Petit bémol le retour c'est fait trop vite à mon goût. Pas d'état des lieux exhaustif. Juste:"tout s'est bien passé" "oui" "signez ici svp".
10/18/2019
Muy buen servicio y profesional. Mauro un gran profesional.
09/18/2019
Achtung! Wir waren ende Mai hier. Hatten über das Reisebüro bei DER Tour einen Mietwagen für 7 Tage gebucht. Waren früh hier und mussten ewig warten! Bei Ankunft in Deutschland merkte ich, dass fast 400 Euro zusätzlich abgebucht wurden! Im Kleingedruckten wurde mir eine Zusatzversicherungen aufgebrummt!
Erst nach über 3 Monaten hat sich Europcar dazu gemeldet.
Ich war schon oft im Ausland mit Mietwagen und weiß, dass ich bereits vom Veranstalter abgesicherte bin. Der Vertrag wurde ohne meine Zustimmung hinzugefügt, dieser ist auch noch auf portugiesisch geschrieben. Sollte der Veranstalter nicht einlenken werde ich auch meinen Rechtsschutz einschalten.
Abzockladen! Geht lieber zum Flughafen.
09/18/2019
Wir haben vorab online gebucht u müssten vor Ort über eine Stunde warten bis wir das Auto bekommen haben. Dann war es auch noch leer u wir mussten erst mal tanken. Das in lissabon via Verde notwendig ist, wurde uns erst vor Ort und nicht online gesagt. Echt ärgerlich. Personal war dennoch sehr freundlich u nett.
09/18/2019
È stata la mia prima esperienza nel noleggio auto, con Europcar. Tutto positivo, anche i tempi di consegna e restituzione.
09/18/2019
Avoid at all cost! Had to wait long for the car even though we were almost the only one picking-up a car. The car was the most boring, used, tear down and dirty car I have ever drove. The rental agent was chatting about everything else than the actual car rental and the car was delivered dirty inside and with half a tank. AVOID!
09/18/2019
Agence à fuir ! J'ai été victime d'une escroquerie manifeste de la part des employés de cette agence Europcar. On m'a fourni une voiture endommagée (voir photo), que j'ai fait l'erreur d'accepter. L'employé Europcar a minutieusement relevé et noté les nombreux petits impacts et rayures sur la voiture, et a fait semblant de noter le gros choc au niveau arrière droit. Il ne m'a pas laissé le temps de vérifier tous les documents, il a exigé que je signe tous les documents rapidement et que je libère la place, afin qu'il aille chercher d'autres voitures.
Lorsque j'ai rendu la voiture à la fin de la journée à l'agence de l'aéroport, il m'a été indiqué que le choc arrière droit n'avait pas été noté par l'agent au départ, et que je recevrais une facture pour les coûts de réparation !!
Malgré cette escroquerie manifeste, le service client d'Europcar n'a rien voulu savoir et m'a effectivement débité de 376€.
Je suis totalement écœuré par ces pratiques mafieuses, je ne louerai plus jamais de voiture chez Europcar (j'ai utilisé récemment Sixt et Avis, sans le moindre problème).
09/18/2019
Servizio di riconsegna auto superveloce e comodo con linea metropolitana
09/18/2019
I've had a wonderful experience with Mr BARBOSA and all his colleagues, I had a problem with my visa card but he found a way to avoid losing my booking. Usually when I enter a rental agency I'm on my guard to not be "scammed" by their extra products & insurances. Mr Barbosa was really helpful & kind from the beginning and after I've declined the extra services. The pick-up & return were easy.
09/18/2019
Scarso servizio, poche spiegazioni, prezzo caro.
09/18/2019
Ruim, desonestos, carro com defeito
09/18/2019
Coda interminabile. Organizzazione ridicola, mai visto nulla del genere.
09/18/2019
Bei uns lief alles problemlos! Wir sollten den Wagen um 10 Uhr abholen, waren gegen 9:45 dort und bekamen das Auto anschließend nach ca. einer halben Stunde ausgehändigt. Der Mitarbeiter am Schalter beantwortete alle unsere Fragen, auch wenn ich irgendwann das Gefühl hatte, dass er uns abwimmeln wollte. Das Auto wurde direkt aus der Tiefgarage gefahren und gründlich durch die Mitarbeiter überprüft - ich kann jedem nur empfehlen, morgens das Auto zu holen und 20-30 Minuten vorher da zu sein, denn nach uns war der Laden propenvoll (ca. 10:30)!
09/18/2019
Uma boa viatura com um atendinento 5*
09/18/2019
Tudo correto. O carro não era o reservado mas isso é comum em todas as locadoras. Apesar de ser para 5 pessoas o carro era apertado.
08/18/2019
Muito lento o atendimento, perdi 50min p ser atendido!!!
08/18/2019
Ist immer sehr voll und lange Wartezeiten
08/18/2019
Tres difficile de trouver l agence, l adresse fournie etait un sous terrain, obliger d aller ds une autre agence. Sinon, pas de problème avec la voiture . Au retour, nous devons redonner la voiture avec le plein, normal! Sauf que, il y avait des grèves de carburant au Portugal et plus de stations ouvertes sur Lisbonne, donc ils nous ont rajouter une taxe de 18 euros.
Pas top! On y pouvait rien!
08/18/2019
Siège non adapté à notre bébé de 6 mois, le siège était pour un enfant de 4 ans ! De plus le siège était fourni sans ceinture ... nous avons perdu 2h dommage pendant les vacances
08/18/2019
Haben trotz BEZAHLTER Reservierung in Summe 1,5 Stunden bis zur Abfahrt mit dem Auto gebraucht. 45 Minuten gewartet, bis wir Schalter dran waren und 45 Minuten auf das Auto. Am Schalter wurden uns dann viele sinnlose Dinge angedreht. Größeres Fahrzeug, Autobahnmaut und auch mit leerem Tank zurückbringen.
08/18/2019
Rapidez eficiência e simpatia
08/18/2019
Excelente atendimento! ❤❤❤
08/18/2019
Bien 24 / 24 h d ouverture. Bonne offre de services. Mais personnel insuffisant ce qui contribue à dégrader le service malgré la très bonne volonté du personnel
08/18/2019
Dommage de ne pas pouvoir mettre 0 étoile. Je déconseille fortement cette agence Europcar juste des voleurs! Pourtant je passe toujours par Europcar pour louer des voitures en Europe. En bref on arrive avec une réservation déjà payée sur internet mais avec une réduction et l'agent Ricardo Martin nous argumente que comme le prénom sur ma carte de crédit n'est pas le même que le conducteur qui pourtant est mon mari le Nom lui est donc le même on ne peut pas car si il y a un problème la caution va pas marcher. Alors déjà je m'étonne car on le fait toujours en Italie et autre. Mais il ne veut rien entendre. Je comprends mieux pourquoi quand il nous explique qu'il faut annuler cette réservation et en refaire une autre évidement sans la réduction qui n'est plus valable pour une réservation sur le moment soit 80 euros de plus à payer pour nous. De plus aucun rapport entre le paiement de la réservation avec ma carte qui était déjà fait avec mon mari déclaré comme conducteur et la caution qui pouvait être prise sur la carte de mon mari si il s'agissait vraiment d'une histoire de prénom. Encore une preuve de l'arnaque !
08/18/2019
The worst rental car agency and customer service I've encountered in more than 20 years!
I booked at a location that they then closed, but never bothered to tell me. That led to more than three hours wasted standing in an empty parking lot, talking to three customer service people (they disconnected me twice), and traveling to multiple locations in Lisbon. All without an apology or any compensation for the fact that I wasted half a day and had to change my planned trip to Sintra.
08/18/2019
Promti si rapizi, am stat 15 min sa ridic masina.
08/18/2019
Os funcionários são super simpáticos e atentos.
08/18/2019
Bom serviço, rapido e eficiente.
08/18/2019
Terribile, oltre un'ora di attesa ed ho avuto un'auto diversa da quella richiesta, con mezzo serbatoio anziché il pieno richiesto. L'auto non era stata neanche pulita all'interno, era piena di sabbia. Ho fatto presente ed ho aspettato altri 15 minuti per la pulizia. Ovviamente non è stata neanche controllata dopo il rientro. La signora addetta al ritiro era scortese. Capisco che che c'era confusione, ma è la prima volta di tanti noleggi che trovo tanta disorganizzazione e inefficienza.
08/18/2019
O atendimento é péssimo. O pessoal parece que está acostumado com gente lá e não tem dinamica para atender. Fui 2 vezes lá e fiquei mais de 1h30 para ser atendido(de uma reserva feita online)...
07/18/2019
Un'ora di attesa per ritirare l'auto è troppo!
07/18/2019
Don't waste your time coming here. As inefficient as it gets.. 1:30 hrs average wait time.. Get an Uber or go to Hertz
07/18/2019
Os atendentes foram muito educados em nós atender.
07/18/2019
Espaço razoável com funcionários competentes.
07/18/2019
The worst experience I've had so far with rental cars. We waited more than one hour to get a car key (we had an online reservation) and then another hour to get our car... Everything is disorganized, chaotic and VERY slow!
But it was Saturday, maybe during the working days the queue is smaller and picking up is easier.
07/18/2019
Long waiting, very poorly organized. The guy who was checking the documents just went to have coffee in between taking copies of driving license (no, he couldn't take a break between customers).
Waited for 2 hours to get a car, of which 30 minutes the employees couldn't decide which car goes first: the one that goes to the garage or the one that leaves it (and yes, there's only one driveway for both entry and exit).
07/18/2019
Все було ок. Сміло винаймайте авто)
07/18/2019
Völlig überfüllt, lange Wartezeiten (Premiumkunden-Status hat mich gerettet); Auto wird nicht automatisch gebracht - da gilt dann das Recht des Stärkeren. Auto muss an der Ausfahrtrampe von der Tiefgarage abgenommen werden. Unter Zeitdruck und beengten Verhältnissen.
Besser gleich zum Flughafen gehen!
07/18/2019
Excelente atención...y en español
06/18/2018
We waited for an hour and a half and the service was terrible, a guy bringing back a car told us he waited four hours and one of the tires on its rental car blew on the road. Avoid at all cost!
06/18/2018
Agence très compétente et réactive. Personnel pro, parle plusieurs langues, je la recommande.
06/18/2018
Muito mau. Aluguei um carro que não tinham e entregaram um carro de gama inferior. Ridículo.
06/18/2018
Amables muy amables buenos precios
06/18/2018
Melhores preços para aluguel de carro. Garanto!
06/18/2018
המתנה של כמעט בשעה בתור.
06/18/2018
Horrible service and very unprofessional, It took me an entire hour to get a car - even tho I went to the place a day before and had everything settled out already.
Go somewhere else.
06/18/2018
Tout était parfait :rapide et efficace mais accueil très moyen.
06/18/2018
Une heure et demie d'attente. Organisation lente. Personnel lent et incompetent. Un manque de professionnalisme inacceptable. Notre journée dans les alentours de Lisbonne et quasiment tombe à l'eau. Ajouté à cela un accueil audieux. Bref venez perdre votre temps au temple de la désorganisation la plus totale.
06/18/2018
Serviço muito lento, com grandes filas de espera. A entrega dos carros é terrível pois não existe estacionamento disponível na rua, sendo necessário muitas vezes parar em 2a mão
06/18/2018
Not worth the Risk! Take your car from somewhere else..don't risk your holiday. We had booked and paid for a car. When we arrived to this Europe car we were told (after 30min waiting) that there were no car! Not for us or the 10+ people still waiting their turn. Europcar had over sold in all Lisbon area! They had no solution and could not tell when we could have our car. They asked to come back in 4hours and try our luck again! We cancelled our booking and still after a month (update)waiting for the money. Last time with Europcar for us.
06/18/2018
Excelente atendimento! Equipe cordial, prestativa e empática! Recomendo para quem precisar locar um automóvel em Lisboa
06/18/2018
Um bom serviço 24h e boa disponibilidade de carros com bons preços de locação
06/18/2018
Tentaram me entregar um carro da gama abaixo da contratada e já paga. Após alguma pressão foi entregue um carro da gama correcta.
06/18/2018
Sinceramente não gostei, ainda para mais por ao fazer a reserva ter pago proteção total mas como não foi diretamente com eles tive que pagar outra vez, cerca de 20 euros por dia.
Posso voltar a precisar de alugar novamente mas nunca mais ali.
06/18/2018
Aluguel uma carrinha que me serviu perfeitamente
06/18/2018
納得出来ない事があり、それは保険に含まれていないと500ユーロ支払わされました。
応対も最低でした。
終始馬鹿にする仕草と、早くお金を払えとしか言わない。
プロフェッショナルではない店員。
06/18/2018
Enfrentei problemas na retirada do carro. Perdi uma manha inteira aguardando o carro - com reflexo direto na programação da minha viagem - sob alegação de que teria havido um aumento súbito da demanda. Os funcionários foram cordiais, mas sem a menor dúvida faltou ali um gerenciamento eficaz do serviço oferecido aos clientes.
06/18/2018
I reserved a car online and got a quote for four days of about €90. By the end of four days with all of their additional fees and charges we were ended up being billed for €350. Watch out for this company. They will rip you off.
06/18/2018
Atendimento simpático, às vezes demorado nas primeiras horas da manhã. Viaturas impecáveis.
06/18/2018
Excelente atendimento. Rapidez e cortesia.
06/18/2018
Apparentemente senza problemi, aspetto di vedere se ci saranno sorprese. L'auto era in perfette condizioni ho percorso in 2/3 GG circa 1200 km. Unico appunto, come di abitudine mi è stata proposta l'assicurazione per abbassare la cauzione che l'operatore mi ha detto essere di circa 1.600 euro ho rifiutato anche perché avevo già l'assicurazione Rental Cars e poi sulla carta mi sono state bloccate circa 350 euro così come sapevo al momento di prendere l'auto online. Nel complesso esperienza positiva.
06/18/2018
Пришлось провести целых три часа времени в очереди на получение авто.
06/18/2018
Demora excessiva na entrega das viaturas. Viatura estava suja.
06/18/2018
Queria um carro automático enoBrasil não consegui chegando na loja em Lisboa consegui um com 19 km completo pelo mesmo preço.
Serviços atendimento muito bons
06/18/2018
Total mess, only two people were helping the clients there was a two hour long line to pick up a car even though we had a reservation.
06/18/2018
Tome cuidado. Querem te vender um. O te de coisas desnecessárias. E caras. Alugue o carro sem quaisquer acessórios. Cadeira de criança nem pensar. Nada de seguros extras. Existem locais mais em conta.
06/18/2018
Cidade maravilhosa de Portugal. Xh2
06/18/2018
Alles hat wunderbar geklappt
06/18/2018
A ridiculous company, very bad experience. We booked a car with Europcar. Just 2 hours before we pick up the car, they canceled our booking without notice us. Now we have to cancel our whole travel plan, It’s unbelievable, will never trust this company.
06/18/2018
Excelente localização, serviço rápido e de qualidade
06/18/2018
Excelente serviço muito atenciosos.
06/18/2018
Péssimo atendimento e funcionários mal treinados!
06/18/2018
Não tive uma experiência feliz ao fechar minha conta
06/18/2018
Beställde en bil en vecka innan, fick uppgradering på plats utan extra kostnad. Bra och snabb service och trevliga personal. Väldigt smidigt! Supernöjd!! ☺️
06/18/2018
Serviço de qualidade bem como de equipamentos. Atendimento ń
06/18/2018
Equipa bastante animada.. sempre bem dispostos, mesmo nos momentos de grande volume. Parabéns !
06/18/2018
Einfache und entspannte Vermietung
06/18/2018
Good location, open for 24/7. Good staff, any issue has occurred during the visit. Price for a car without booking on internet in advance got bigger than shown on the site, but that's the key of a business I guess
06/18/2018
Slow service because of heavy load (only office opened 24h). Takes about 45 min to take a car with previous reservation.
06/18/2018
Waiting time of 2 hours with a reservation!!! Unbelievable. Very disappointed... The 1 star is for the very friendly guy at the desk
06/18/2018
Localização Muito boa, no centro da cidade. Atendimento um pouco lento, pois a area da loja é pequena.
06/18/2018
Atendimento péssimo. Tentam empurrar upgrades pagos e ficam de cara amarrada e te tratam mal se não aceitamos.Carros ruins e feridos.
06/18/2018
Es ist eine Unverschämtheit was hier abläuft.
Wir haben im Internet eine Reservierung für 10Uhr gemacht.
Als wir im Laden ankamen war eine riesen Schlange von uns und wir musste eine Nummer ziehen.
Nach 90Minuten warten, waren wir dran.
Dann hat es nochmal 45minuten gedauert, bis wir in unserem Auto saßen.
Sehr frustrierend.
06/18/2018
We have to wait for 2 hours before getting a car. A lot of people waiting and very badly organized. I wish we had gone somewhere else...
06/18/2018
Schnelle Bearbeitung und gute Preise. Sehr freundliches Personal.
06/18/2018
Terrible on Saturdays, they have no staff with one person behind the counter. Average serving time is over an hour on Saturday mornings (10 minutes per reservation and there's about 10 reservations in the queue usually)
06/18/2018
Atendimento vergonhosamente demorado. 20 min para tirarem o carro da garagem
06/18/2018
Meh...
No matter what, there is always along wait to get/drop the bloody car.
It's just a car mate, get on with it...
06/18/2018
카운터 직원은 친절하다~! 사람이 너무 많아서 사전 예약했어도 대기표 받고 1시간 기다려야한다. 꼭 사전 온라인 체크인 하고 가시길...대기실 내 인산인해로 붐비는 사람들을 보고 처음에 너무 당황했다
06/18/2018
Car was in excellent condition. Great, professional service. However it was very busy and there is very limited space to drop off car on return.
06/18/2018
Bom...precisam ser mais rápido no atendimento..
06/18/2018
The car was awesome, almost new and we received even a car of higher class then we expected, and the staff was kind, polite and spent only 10mins of our time to give us a car and same 10mins to take it back, so no probs at at with this service!
06/18/2018
Preços acessíveis e staff super disponível.
06/18/2018
Horrible! We were waiting for 1,5 hours to get our car! No information why it took that long. 7 customers that checked in after us got the car earlier. We were about 30 customers waiting for cars.
06/18/2018
I was very happy with the car and also thought all was really well arranged service wise. I chose for option not to fill up tank so they told me they would deduct full tank option upfront but that they would recalculate it back when i returned the car minus used fuel and toll fees. I only drove 50 kilometers and it costs me 80 Euro in fuel. I had a Diesel fuel!! Not getting money back as I signed and agreed for full tank option.. well, i can't read portugese so I trust what is told to me.
06/18/2018
Mucha demora en la retirada del vehículo, el resto excelente.
06/18/2018
Super friendly and helpful staff. If you arrive late in the evening, there's no waiting time at all! In and out within 15mins
06/18/2018
Trabalho muito bom. E simpatia por parte dos trabalhadores
06/18/2018
Apres une heure d'attente , (nous n'avions pas réservé ) et ils nous ont gentiment dit qu'il n'y avait aucune voiture disponible pour ensuite nous envoyer à l'aéroport de lisbonne. Une fois sur place le même discours nous a été tenu. Nous avons donc perdu 3h pour repartir à pied.
06/18/2018
Os funcionários são muito atenciosos e prestativos, mas a espera é grande. Já estive lá várias vezes e sempre havia muita fila. É bom chegar cedo... Ou levar um livro.
06/18/2018
Ganz gut guter service aber doch etwas teuer
06/18/2018
Before the flight, we ordered a car through Issta. We paid the company for full insurance but we did not receive a final receipt before the flight. When we got to the car rental company they told us it was partial insurance and if something happens to the car we will have to pay up to 6000 euros depending on the damage caused. The service representative told us that we could upgrade to full insurance for 16 euros but did not explain that it was € 16 per day!!!!!!
06/18/2018
Waiting time of 1h and plus to get a car. No water and little communication. People seem to be at the counter for ages for europcar to gain a few euros extra for insurance and extra services... pretty bad
06/18/2018
Checkout rápido e eficiente.
06/18/2018
Sem dúvida a melhor empresa de aluguer de carros. Excelente atendimento.
06/18/2018
Fast and efficient service. If possible rent from this type of city location rather than the airport location in order to avoid crowds
06/18/2018
Funcionários simpáticos e muito acessíveis...
06/18/2018
Funcinou tudo como combinado
06/18/2018
Bom atendimento. Boa localização
06/18/2018
Bezproblemowe wypożyczenie, miła obsługa
06/18/2018
Had to wait about 30-60 minutes to get the car. They use a ticketing system at this location and offer coffee through a vending machine. I actually booked the car online through Expedia, which then used europcar. They gave us a brand new car though which was good. Make sure you read the fine print for insurance if you book through Expedia, apparently expedias insurance is voided if you use europcars insurance. You'll also need to bring your passport when picking up your car.
06/18/2018
Katastrophe... Man mietet ein Auto von zuhause aus... Kommt nichts ahnend hier hin und muss eine Nummer ziehen... 30 Nummern vor einem... Wie schlecht ist das denn organisiert?????? Hier werde ich nie wieder ein Auto mieten!!!!!!!
06/18/2018
Não tem estrutura para atender toda a demanda. Apenas 4 atendentes e mais de 30 clientes. Falta de respeito com o consumidor.
06/18/2017
Em dias de muita procura o local fica bem desorganizado. Espera para alugar um auto pode chegar a 2 horas.
06/18/2017
i have hired a cabriot mini cooper for one day to visit Sintra and the beaches around Lisbon, very easy to hire, fast service and very comfortable car! I'll choose again europcar next time i will be somewhere else.
06/18/2017
이곳 후기를 봤지만, 월요일이라 괜찮을거라 생각함... 결국 차 받아서 나오기까지 3시간 걸림... 예약한 차량은 예약 완료가 안됨(해당 메일이 포르투갈어로 와서 미처 확인 못함.... 근데 그 메일 전에 예약 확정 메일이 먼저 왔음) 동급 다른 차량으로 다시 배정 받았는데... 기다리다보니 차량 인도하는 스텝이 데스크로 가서 다시 다른 차량으로.... 결국 업드레이드되서 좋은 차는 받았지만 배차때문에 1시간은 더 기다림..... 렌트 여러번 해봤지만 이런 경우는 처음....
06/18/2017
Voitures fonctionnelles seulement il faut prévoir 3h d'attente
06/18/2017
Very few people attending, had to wait more than 2 hours to get the car and in the end they gave me the wrong one (I had pre-booked a station wagon and they gave me a compact one, with no space for luggage). After complaining, they tried to tell me this car (a Captur) was similar to the one I had requested (it was clearly not, as I had paid for a Renault Megane Estate). After talking to 2 more people they finally switched the Captur for an Opel Mokka, which was just a little bit bigger but still had no space for luggage. I complained again and they said they couldn't do anything because they didn't have any other cars. As a consequence, my family had to share the back seat with our luggage, and they were really uncomfortable. A terrible experience.
06/18/2017
The staff was very friendly, however it took us 1:30h to finally have our car. People before us even waited for 3h (Sunday, 12:30pm)
06/18/2017
Very slow. There is no logic to how they attend people. Waited for more than an hour and many people who came after us were attended first. The staff blames the order on the "system". The airport is 10 min away by taxi - I strongly recommend going to the airport and renting there from a different company.
06/18/2017
Waited for one hour to pick up a car that was already paid and reserved.. The "ticket system" they use is a joke, there are no tickets for returning a car, so chaos is the result.
06/18/2017
Aberto 24h, central e pessoal muito simpatico
06/18/2017
Muito bom serviço e funcionários.
06/18/2017
Ужасные очереди! Простояли целый час, при этом резервировали машину на сайте! Бронировали фольксваген поло, пригнали двухдверный Фиат? Это что такое! После моих негодований обменяли недомашину на сиат гольф класса! Жаль, что не могу поставить 0!
06/18/2017
차를 업그레이드 시켜줌.그래서 더더 즐거운 여행이었음.바로옆 일식부페도 나름 싸고 좋았음
06/18/2017
Appelons ça une mafia!
J'ai loué une voiture chez eux, sans assurances supplémentaires, lors des vérifications on a littéralement insisté pour que j'évite les vérification car la voiture était dans un état impeccable sauf que lors de mon retour à l'agence, bien entendu il manquait quelque chose sur la voiture! Une petite pièce, une sorte de cache qui sert à atteler la voiture à l'avant. Et bien j'ai été facturé sans mon consentement (je n'ai pas signé leur papier comme quoi j'attestais de cette faute) de 148€ pour un bout de plastique de 5cm. Donc oui je peux parler d'une mafia ! A ÉVITER
06/18/2017
They need to do something about the incoming cars, ready to be returned back to Europcar: there is no slot to park the car and police does not tolerate it. We had trouble with the transit police, as we were blocking a bus station along with other cars of Europcar.
06/18/2017
Optimo atendimento, aberto 24h. As bicicletas eléctricas são de grande qualidade e foi uma divertida volta por Lisboa.
06/18/2017
As melhores bicicletas electricas da cidade. Estação aberta 24 horas.
06/18/2017
Excelente atendimento, preços são atrativos.
06/18/2017
Boa opcao de aluguel de veiculos.
06/18/2017
No he visto peor servicio en mi vida, después de reservar dos bicicletas por teléfono y confirmar la disponibilidad en esta tienda. Al llegar y tener de hacer la misma cola que se hace para alquilar coches (siendo el servicio de alquiler de coches, mucho más relentizado) nos dicen que no tienen bicicletas!
06/18/2017
Local deixa a desejar no atendimento e nas informações da reserva.
06/18/2017
Bons carros para alugar, atendimento muito bom e preço excelente.
06/18/2017
40€ une compact, boîte automatique pour deux jours.
Et comme ce genre de véhicule n'est pas commun, j'ai eu droit à une surclasse.
Ouvert 24/24.
06/18/2017
Muito bom o atendimento e rápido também. Aluguei um BMW automático à diesel para viajar pelo Norte do país por sugestão do atendente e não me arrependi.
06/18/2017
Come a Porto anche qui a Lisbona abbiamo aspettato una eternità. Non personale che a volte ha uno scarso inglese o che non è davvero in grado di fare il suo lavoro... almeno quello con cui abbiamo interagito noi
06/18/2017
Fomos bem atendidos e rápido, mas quando fomos devolver o carro tivemos que esperar numa fila interminável.
06/18/2017
Aberto 24/7, posto de aluguer bem localizado no centro de Lisboa
06/18/2017
O atendimento foi muito bom e estou satisfeito com o carro.
06/18/2017
Hicimos un upgrade y el auto seguía siendo chico y no tenían más por ofrecer. Nos cobraron 1.50€ por día por un dispositivo para los peajes para ir a Faro. Según ellos hay peajes que no se pagan en efectivo o tarjeta y tenes que ir al correo a pagar. No fue así. El único pesaje tenia para pagar.
06/18/2017
Personale attento alle nostre esigenze e che ha saputo risolvere velocemente un problema relativo alla nostra prenotazione. Servizio impeccabile, audi a3 con poco più di 4000 km all'attivo, perfettamente funzionante.
06/18/2017
Longue attente, mauvaise organisation.
Des difficultés pour ce garé.
06/18/2016
Servi rapidement et Pedro était fort sympathique. Nous voilà parti en punto mobile à fond les ballons
06/18/2016
Utilizei este balcão uma única vez. Atendimento rápido e prestativo
06/18/2016
Waiting hours and hours every time I rent a car there. The employees are nice and effective but lack of employees and cars when there are lots of rentings
06/18/2016
2 étoiles pas plus. Sercice trop lent