This is an awesome rent-a-car with friendly staff, fair prices and excelent location. Strongly recommended for those who want an uncomplicated rental!

Very quick and professional service. Received a great new car with less than 1000 km on it, and both the pickup and drop off were done extremely efficiently. Would definitely recommend.

Erinomainen ja ystävällinen palvelu. Parempi kuin aiemmat kokemuksemme autovuokraamoista. Auto oli siisti ja parempi kuin odotimme. Voimme lämpimästi suositella kyseistä vuokraamoa.

Sehr freundlich! Äußerst zuvorkommend und toller Service!

Cinco ESTRELAS! BEM SERVIDO E BOM SERVIÇO! CARROS PARA TODOS OS GOSTOS!

The car we rented was an automatic Mercedes A180. It had many options, was very clean and comfortable. The car was ready when we arrived and we didn't have to wait either to pick it up or return it. The staff was very friendly. The only minor drawback is that we need to be picked up from the airport as the agency is 5 minutes away by car, so I would recommend to call them as soon as you get your luggage.

So you know how it is, all the horror stories you hear about car hire firms, trying to rip you off. Cael at Faro is not like that. They are relaxed, easy to deal with and reasonable. I would happily use them again. They are trying to be different. I hope they succeed.

Après avoir regardé les avis sur internet concernant les locations de voiture à Lisbonne, nous n'étions pas rassurés. CAEL semblait être la meilleure option. Et en effet, l'accueil est excellent, la prise de contact également. Pour louer une voiture à l'aéroport, le RDV se fait au checkpoint du hall d'arrivée. Un chauffeur CAEL vous y attend pour vous emmener au garage situé à côté de l'aéroport (5 minutes de navette). Ici vous serez pris en charge par l'équipe. La voiture louée était une Nissan Micra neuve et entièrement équipée. La remise de la voiture en fin de location fût également très simple et rapide ! A recommander les yeux fermés !

Ótimo atendimento, o veículo que pegamos em estado de zero kilómetro, simplesmente perfeita viagem por Portugal através da locadora CAEL

Personale gentilissimo ci tornerò sicuramente. Obrigado

Tout simplement PARFAIT ! Très vite pris en charge, nous avons eu la voiture en 15 min : une Peugeot 208 neuve avec GPS intégré 300km au compteur ! Le personnel est accueillant et ne force pas la vente d'assurance. Nous avons pris le système de télépéage pour plus de liberté. Au vu des commentaires sur les locations à l'aéroport, je recommande vivement CAEL !! Merci CAEL, ne changez rien !

it's a good service in general but.. if they offer you the BMW, you have to triple insist if they have another car. In the end I got the Megane for 70% of the price for the BMW. They made me sign a paper which said I was receiving the car with no visible damages, but the car was not there. I said I have a problem with that, to which they replied 'but its covered by insurance'. I signed but also wrote 'I haven't seen the car when I sign this document - they made me' and the guy started being aggressive. Nevertheless I got the car - almost new, clean, no damage lol, no issues.

Great experience of renting a car with CAEL. Check-in took about 15 minutes without prior reservation. Check-out about 2 minutes. The car was brand new, just rolled out of the shop. And the rest of auto park seems to be in great condition. Prices are reasonable for such service. Definitely recommended rental!

Aluguel sem complicações e mais barato que outras companhias concorrentes.

Super compagnie de location. Nous avons attendu environ 5 minutes a l'arrivé et 15 minutes après nous étions sur notre départ avec la voiture. Nissan Micra 20000km, comme neuve, avec le gps intégré! Tout etait si simple. Nous avons pris le toll road pour les poste de péages. Cela nous a permis de payer a Cael le montant due au retour du voyage. Ils n'ont pas essayé de faire de ventes, etc. Retour de la voiture, cela a pris environ 10 minutes max :) aucun soucis, qu'elle belle expérience! Je recommande!

Used this company when we did a road trip arrive Portugal. They were courteous, friendly and we had no issues. They meet us at the airport, a little late, but we hadn't given flight times so that was ok. They took is us minibus to collect the car. It was a Corsa, quite new, and fine for our needs. We had our own CDW. The full up policy was explained, we checked the car together for marks, and took a tolls charge monitor. The lady plugged the return address into the sat nav, and there were no issues when we brought the car back. We paid the tolls and were then dropped off at the airport by a friendly young lady. A good experience all round. I would recommend.

A grown up car rental agency. Rental August 2018, 7 days. Car was brand new with 70km on the clock. They didn't query my decision to source my own CDW. The returns process was unfussy, and they went out of their way to make it simple for me to settle a parking ticket without it impacting on the rental agreement. I'm fed up of shoddy car hire agencies. The central Lisbon location is convenient, without the hassle of finding airport terminal carparks etc on your return, trust me I've rented maybe 40+ times in total, always from Lisbon airport but this worked better for me and we will be using this company in future. Professional and courteous and I'm happy to recommend CAEL.

I rented a car for one week with pick-up in central Lisboa and return at the airport. I got a almost new Mercedes Bendz so very happy with the car. Pick-up was smooth and service nice. Upon return I just looked at my rental contract which said "Lisboa airport", so I drove to the general drop-off place at the airport where the big companies are. After a lot of confusion and a few telephone calls it turns out that CAEL office at the aiport lies some k's from the airport. They usually provide info upon pick-up but had forgotten to tell me (maybe I should've looked it up myself also...). The thing that pulls 2 stars off the review is the fact that they charged my credit card for road tolls, one month after returning the car, without notifying me in advance. They had not communicated before that such charges could occur since we settled everything with the tolls at drop-off. I'm sure the tolls are correct but I really advice the company to notify customers BEFORE they charge there card with an unexpected cost.

Alles netjes geregeld door vriendelijk personeel. Geen opdringerige verzekeringen (al vooraf geregeld in Nederland) en een zeer nette auto. Je ontmoet ze op het vliegveld en een shuttlebus brengt je in een paar minuten naar de locatie met de auto's. Gewoon goede, nette en vriendelijke service. Geen verborgen schade o.i.d.

Very good rent a car experience. The whole process lasted for 15 minutes and at the end we got a brand new car with 0 mileage.

The best car rental company I’ve ever been to. Everything was very fast, the car was in very good condition, the prices were much better than of the other rental companies.

Ich habe kurzfristig telefonisch einen Wagen gemietet. Die Dame am Telefon hat mich sehr freundlich beraten. Die Abholung und Rückgabe hat absolut unkompliziert funktioniert. Jeweils innerhalb 10 Minuten alles erledigt. Auto war in sehr gutem Zustand. Würde jederzeit wieder dort mieten.

Parfait, téléphoné le matin même pour une petite voiture, accueil agréable et service rapide. A recommander !

Excellent service!!! We arrived in front of the office without any arrangement or reservation in 9:15 and in 9:30 we we already in the car on our way for the day trip. All the paperwork and payment was done in few minutes, the girl on the front desk was really kind and helpful, she gave us info and recommendations. We got a brand new Renault Clio (1200km) for a day with full insurance for 40euro. From what i saw their whole carpark is great and all of the cars are pretty new. I would totally recommend them and book with them again. Thanks!

We have used Cael many times with great success! This time however, we were met with a rude man that told me immediately he had to charge me another day and that we were late. We had been told different information in person when we picked up the car as to what time the car had to be back and given the wrong contract with the wrong time on it. This man was aggressively yelling at me and asking if I could read. As a women that seems inappropriate to have a man yelling at me because of a simple miscommunication. Really unacceptable to be treated that way no matter what the circumstance as a paying customer. We really loved Cael in the past but we won’t ever use them again and I wouldn’t recommend - as you don’t want to wrap up a wonderful time being yelled at by a car rental company and treated like you are stupid and can’t read. It was an awful experience.

Melhor sítio para alugar uma viatura em Lisboa. Atendimento 5 estrelas.

Sauberes, neues Auto, kleine Probleme bei der Reservierung oder bei der Abholung. Ein Punkt Abzug gibt es wegen eines alten, schlechten Kindersitz...

Sympathique et surtout honnête, ce qui est assez rare chez les loueurs pour être signalé !

Após ler muitos comentários negativos sobre as várias empresas de aluguer de carro em Lisboa, escolhi a CAEL pois era a que tinha maior pontuação e melhores reviews. Não poderia ter escolhido melhor! Desde a reserva online, do levantamento do veículo até a entrega, tudo foi perfeito. Carro espaçoso, confortável e super econômico deu conta de levar uma família de 04 adultos com 04 malas grandes sem problemas. O levantamento no escritório da CAEL em Lisboa foi rápido, em 10min já estávamos na estrada. A entrega do veículo no Porto também foi rápida e sem problemas. Gostaria de agradecer a toda equipe da CAEL pelo profissionalismo, simpatia e seriedade. Super recomendo!

Brilliant!!! I’ve rented cars in so many countries and always hate the time it takes to pick it up, bad service, long queues etc. This place has none of that, they are slick, efficient and quick. Definitely use them over the larger standard car rental companies! Wish there were more!

Хороший прокат. Брали машину на 6 дней с полной страховкой. Ситроен С1 2018 года с пробегом 24 000. Бронировали на сайте cael.pt. В офисе оформили за 10 минут. Лишних услуг не навязывали. Вернули за 5 минут.

prenotato auto con ritiro a lisbona centro e riconsegna lisbona aereoporto. Tutto andato liscio ( sperando nn mi arrivi qualche addebito dell ultimo minuto). Noleggio velocissimo, mi ha dato una citroen c3 pratic nuova. Ovviamente ho noleggiato con copertura extra totale per evitare soprese ( lo consiglio a tutti). Ho guidato fino all Algarve. Raccomando a tutti che nel caso in cui si passi in alcuni tratti di autostrada o superstrada a pagamento, tramite "fotografia alla targa", di non preoccuparsi. All'aereoprto, basta recarsi nell ufficio postale ( zona partenze) e comunicare dettagli targa per pagare il dovuto ed evitare possibile multe.

Bonne agence, bon accueil, prix correct, voiture en très bon état(neuve) , à recommander

Réservation sur le site (en anglais) depuis la France, en direct et en prenant toutes les options d'assurance. A notre arrivée, service cordial et rapide. Voiture quasi neuve. Aucun problème au retour de la voiture. Au top

I'm quite ambivalent regarding this review and I'l explain why. The good things: Car (Citroen C3) was new (1500KM) and clean. The representative had very good English. Taking and returning the car was quick. The representative was patient and answered everything I asked about the car (Last time I drove a manual gear was 20 years ago). The bad thing: I made an order and payment over the Internet few weeks prior to arriving to the agency. Before doing the payment, I asked CAEL sales department weather the car will have a Via Verde device installed. The reply I got was "all our cars come with Via Verde device". Having this reply I made the payment and rented a car. When I came to pick up the car, there was no Via Verde installed in the car. I asked the representative about it and his answer was "The car doesn't have Via Verde and you have to pay tolls at the toll booth". I had to argue with the representative and show him the message I got regarding Via Verde from their sales. Only then he went to a closet, took a device out of it and attached it to the car. I don't know why I had to argue. You pay the agency 1.5 euro + vat for renting the device. (and the toll fees of course when you return the car). I wasn't expecting to argue on this issue. Moreover, if I was told in advance that the device isn't available, I wouldn't order from CAEL in the first place. It was mandatory for me. For those of you who aren't familiar with toll roads in Portugal, here is a quick explanation about the device. Via Verde device enables you to use the toll roads without waiting in line (which can be quite long) before and after you enter the toll road in order to do the payment manually. There are dedicated lines in which you don't need to stop, just lower your speed so the device can be contacted. The device records your points of entrance and exit and charges your credit card directly or the car rent agency for rented cars. Moreover, some toll roads don't have the ability to pay manually. You have to pay your toll at the post office. Not something you want to do as a tourist.

Really good place for car hire. Very friendly and helpful! Fair prices, no hidden costs. Totally recommend!

Equipe competente, bom atendimento...

Precisei de um carro em cima da hora, me conseguiram um belo carro por um ótimo preço, sem nenhuma burocracia de forma rápida e simples

Exceptionally good, no hassle, no hidden payments, with just 10 euro a day full ensurance and no franchise payment. Cannot recommend enough in Portugal!

Não recomendo. Aluguei um carro durante 15 dias durante uma viagem por Portugal. Quando cheguei, me deram um carro similar dentro da categoria. Mas o carro era muito pequeno para minhas bagagens. Eu não gostei da postura do atendente, em tentar ajudar na troca do carro por um maior. Ele não demonstrou nenhuma atitude positiva. Muito diferente da locadora europcar, que na época que aluguei na Itália. Não tinha o carro que eu tinha alugado, me ofereceram um carro muito melhor pelo mesmo preço.

We rented a car spontaneously, without reservation. All went perfectly well; friendly, English speaking staff, car in perfect condition, uncomplicated handling - I would warmly recommend this service!

Compagnie à recommander à tous. Pas de surprise et super bon service de Pedro

국제면허증없이 이용가능해요^^ 가격도 싸고좋아요.

Belle accueil et très bon service.

Ottima esperienza. Prezzi più alti rispetto al noleggio online però chiarezza, trasparenza e efficienza del servizio

Muy buena agencia, excelente atención del personal

Отлично! perfect! 28 € per one day. Reccomend ! С русскими правами мне сдали авто всего за 28€, есть одно условие , необходимо иметь кредитную карту для депозита , впервые воспользовалась услугами аренды, думала будет гораздо сложнее, предоставила кредитку мамы, прошла несколько ренталов,этот самый доступный

Friday around 11 am, we did rent budget car - Seat Ibiza (almost new!) for €40 for one day, we returned the same evening. The paper work took just 10 minutes. Without any problems, very nice staff. Practical, fast and easy. Highly reccomend !!